Comet - Accessories Direct

.ordered new freezer door seal 26/5/2011 was told 10-14 days delivery. was later told 19/6/2011 days later 22/6/2011 and to top it all i phoned 23/7/2011 and was told 24/7/2011, not happy with that i went to my local store asked what was going they rang spares depp and got another date of 5/7/2011. so i now have had 2 delivery dates on the same day.WHAT THE HELL IS GOING ON COMET WILL NEVER SHOP AT COMET AGAIN.MAY BE HERE FOR XMAS. DIDNT SAY WHAT YEAR. t long chippenham wiltshire

Beware: Comet Accessories UK is based in France in Moussey la Neuf.Communication between departments is poor. I bought a pasta maker which did not work properly. I contacted the company as advised and was told to send it back for a refund. P&P was not to be refunded as I didn't email the company with full details, although the person I spoke with gave me a reference number and a return form. The refund took weeks to sort out as yet another department, in Paris this time, was handling it. C/A were to email me to arrange return delivery but didn't contact me. I went ahead with the return but the cheapest I could get was £22* with Parcel 2 go who were great. I would never buy anything from this store again. I advise everyone to look thoroughly through websites as a UK firm is not necessarily UK based. Avoid at all cost.

Wasn't able to get the parts anywhere else than Comet - Accessories Direct, and was cheaper than the manufacturer. All in all a very good service, great customer service and got what i needed and quickly

i was taken to the local comet at burfields portsmouth, by a friends car. and ordered proline freezer paid for delivry, and also a box fridge, which as another delivery charge we got into her car.

the freezer was already not useable when delivered, a couple of weeks for them to exchange it.

the box fridge, has never worked properly, now its so bad useless. contacted comet. no they dont repair. but they will exchange it if i A DISABLED LADY WITH NO CAR, take it back and pick up another. i dont know people with cars who can assist me. i cant carry have a mobility scooter, the lady who helped before no longer has a car. so with summer i am now stuck with a use less proline fridge. over the years i have spent a lot of money therre, never again. various clubs i go to advise getting the local paper to warn other pensioners, if something goes wrong, that bad luck you have to get it back. plus there is no bus service to even go to see a manager at the store. i will have to contact my social worker to see if they can help, and no doubt they in turn will advice people to go elsewhere

I bought my Acer laptop from Comet online in November 2006. On delivery, I unpacked it and plugged it in and quickly discovered that the card drive didn't work. I took it to a local Comet store who told me I'd have to deal with Acer directly. I argued my consumer rights and after a lot of hassle they suddenly agreed to replace it and I took home a new laptop.

At the beginning of October this year, still within the 12 month warranty, I left the room for 10 minutes and returned to find that the laptop had failed. There was a black screen full of 'fatal error' messages and the top left surface of the case in front of the keyboard [Fn Alt] keys had actually melted and caved in. I touched it and burned my finger and realised that it was a catastrophic failure and also a fire risk. This time, I took it back to a Comet store in Leeds area. They again tried to fob me off by asking me to ring Acer. I said I'd bought it from Comet and that I only wanted to deal with Comet. I pointed out the two failures, said I'd lost faith in the product and wanted a replacement of a different make. They were extremely hard-nosed and said that after the first 28 days all they would ever do is return faulty items to the manufacturers. So back to Acer it went.

My laptop was returned to the store for me to pick up a week later. I took it home and switched it on. It booted up OK but then failed again within about 4 minutes. The keyboard, mouse and USB ports were all dead and there was a plain blue screen with only faint vertical bars showing. I phoned Comet head office in Hull and spoke to a character called Mark Lambert. He told me that it would have to be returned to Acer yet again and that nothing else would be done in terms of a refund or replacement. When I tried to argue my case he simply held his ground. I sat and thought the situation over carefully and felt dismayed by their attitude. I actually rang him back to plead my case further. His actual words: "Oh ... I thought we'd finished our little conversation", in a sickening and patronising tone that dismissed any notion I had that I was dealing with a decent company with any concern whatsoever for its customers. I took it back in, it was sent off to Acer once more and I have not heard any more for the last 4 weeks. I have been without a working laptop for around 7 weeks now.

My overall impression is that Comet's attitute stinks, their customer service is abysmal and that their only interest is to take our money and then we can just sod off. I contacted consumerdirect.gov.uk who advised me to write to the credit card firm I bought it through, since they are jointly liable. I've done that and the original transaction is now in dispute. It has also been passed up to Trading Standards who called me back today. They say that the whole business of 'reasonable period' and proved 'unfit for purpose' are grey areas and that ultimately I may have to take it to the small claims court. They said I might expect a reduced refund value since I've 'enjoyed some use of it' over the 10 month period. I fully accept that and had already told Comet I'd be quite happy to pay extra and buy a better make and model if they would at least offer some form of store credit. But no; they don't want to part with a single penny it seems.

I do not want it back, regardless of Comet's sales patter and arrogance as I simply don't have any faith in the product's safety, (especially left unattended), nor in its reliability.

I bought my Acer laptop from Comet online in November 2006. On delivery, I unpacked it and plugged it in and quickly discovered that the card drive didn't work. I took it to a local Comet store who told me I'd have to deal with Acer directly. I argued my consumer rights and after a lot of hassle they suddenly agreed to replace it and I took home a new laptop.

At the beginning of October this year, still within the 12 month warranty, I left the room for 10 minutes and returned to find that the laptop had failed. There was a black screen full of 'fatal error' messages and the top left surface of the case in front of the keyboard [Fn Alt] keys had actually melted and caved in. I touched it and burned my finger and realised that it was a catastrophic failure and also a fire risk. This time, I took it back to a Comet store in Leeds area. They again tried to fob me off by asking me to ring Acer. I said I'd bought it from Comet and that I only wanted to deal with Comet. I pointed out the two failures, said I'd lost faith in the product and wanted a replacement of a different make. They were extremely hard-nosed and said that after the first 28 days all they would ever do is return faulty items to the manufacturers. So back to Acer it went.

My laptop was returned to the store for me to pick up a week later. I took it home and switched it on. It booted up OK but then failed again within about 4 minutes. The keyboard, mouse and USB ports were all dead and there was a plain blue screen with only faint vertical bars showing. I phoned Comet head office in Hull. I was told me that it would have to be returned to Acer yet again and that nothing else would be done in terms of a refund or replacement. When I tried to argue my case he simply held his ground. I sat and thought the situation over carefully and felt dismayed by their attitude. I actually rang him back to plead my case further. His actual words: "Oh ... I thought we'd finished our little conversation", in a sickening and patronizing tone that dismissed any notion I had that I was dealing with a decent company with any concern whatsoever for its customers. I took it back in, it was sent off to Acer once more and I have not heard any more for the last 4 weeks. I have been without a working laptop for around 7 weeks now.

My overall impression is that Comet's attitute stinks, their customer service is abysmal and that their only interest is to take our money and then we can just sod off. I contacted consumerdirect who advised me to write to the credit card firm I bought it through, since they are jointly liable. I've done that and the original transaction is now in dispute. It has also been passed up to Trading Standards who called me back today. They say that the whole business of 'reasonable period' and proved 'unfit for purpose' are grey areas and that ultimately I may have to take it to the small claims court. They said I might expect a reduced refund value since I've 'enjoyed some use of it' over the 10 month period. I fully accept that and had already told Comet I'd be quite happy to pay extra and buy a better make and model if they would at least offer some form of store credit. But no; they don't want to part with a single penny it seems.

I do not want it back, regardless of Comet's sales patter and arrogance as I simply don't have any faith in the product's safety, (especially left unattended), nor in its reliability.

Ordered a replacement water filter from Comet Accessories Direct. They sent me the cheaper (inferior) water filter (500 gallon) but still charged me the same price as the 800 gallon Magic Water Filter. When I phoned to complain I was told they could not help me unless I had the actual filter in front of me even though I explained exactly what the problem was. The member of staff I spoke to was rude, unhelpful and obstructive. When I phoned back the next day and spoke to a supervisor he was as equally unhelpful and when I asked for a telephone number of someone at head office that I could complain to I was given a wrong number. I was also told that Samsung no longer supplied the 800 gallon water filter and that the smaller version was correctly priced even though I pointed out to them that it was about 50% cheaper on alternative accessory websites. I will make sure that in future I purchase it from another supplier and I will definitely not be shopping at Comet again.

Comet Accessories Direct are just fantastic. Last night I went home, and when wrestling with an awkward cauliflower, I cracked the glass shelf at the bottom of my fridge freezer. I have an extended warranty from Comet where I bought the fridge freezer from. A quick call to them and they gave me the telephone number of who to contact directly for a new shelf.

I phoned them and got straight through to a person. They took my details, name and address etc. This was at 17:49 last night, and by lunchtime today I had my new shelf, delivered directly to my office. Now that is what I call fantastic service!! They had advised it would probably be 3 - 4 days for delivery, but within 24 hours is just superb.

I know who I will be dealing with again if I need any spares for any of my electrical items. Superb customer service and delivery. I have never known anything like it.