Digital Direct Reviews - www.digitaldirect.co.uk

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2.5 / 5
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Latest Reviews

★★★★★

“Excellent service deserve 10/10 direct digital reviews”

Written on: 12/08/2021 by adamhawk (1 review written)

No any doubt 10 out of 10 direct digital reviews for the excellent service. Great service by the direct digital and thanks for the every thing… Read Full Review

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★☆☆☆☆

“Do Not Buy”

Written on: 06/07/2012

I ordered a camera online and after several weeks no reply email. After further emails I was advised the colour I wanted wasn't available. I was told they had emailed me which they hadn't. I opted for the colour they had in stock. Another 2 weeks and still no tracking number or delivery. I have now requested my money back. Do not deal with this company… Read Full Review

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★☆☆☆☆

“As stated by many people; this company is TERRIBLE!...”

Written on: 28/12/2010

As stated by many people; this company is TERRIBLE! Purchased TV through them on 8th December and was told TV would be with me before Christmas...Phoned them on 28th December and even THEY hadn't received the TV they'd already sold me. So it was due 7-10 working days later...I don't think waiting a month for a TV is acceptable in any way shape or form. Have cancelled order as of today and am awaiting refund.

- !AVOID! -… Read Full Review

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★★★☆☆

“This is an update to my last review in September. ...”

Written on: 14/10/2010 by alakazam (1 review written)

This is an update to my last review in September. Since then lots of things have happened and don't have enough space to tell you about them. BUT, I have to say that Digital Direct came up trumps for me and have been professional in every way. I have received everything I have asked for. The bad reviews that have been put on this site can really scare people as they did myself. So give these guys a chance, they may have had problems in the past but it seems that they have sorted things out… Read Full Review

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★★★★★

“Rang up for advise on which tv to buy, spoke to a guy...”

Written on: 21/08/2010

Rang up for advise on which tv to buy, spoke to a guy called Mike, very knowledgeable and very patient (as I didn't really know what I needed). He ran me through the ups and downs of what he thought I would need with the existing equipment I had. He was also thoughtful as to what equipment I might be using in the future. I ended up with a very nice tv at a good price and am currently watching BBC in HD for free!

So thanks for your service, I will recommend you to friends and family… Read Full Review

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Alakazam's Comment

Written on: 27/09/2010

I found this review not helpful because...It doesnt tally with all the other 74 reviews.
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★☆☆☆☆

“Initially impressed by sales team but no delivery made...”

Written on: 05/07/2010 by Digital Crook (1 review written)

Initially impressed by sales team but no delivery made (ordered 9 May 2010 with deposit paid). I cancelled and requested a refund but no responses other than verbal agreement. terms and conditions state I would be refunded if goods not provided in reasonable time.
Received letter today (5 July) from administrators. The company went into administration and are now retrading under same name, address, directors, phone numbers etc. after the assets were sold. No hope for any previous customers owed… Read Full Review

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★☆☆☆☆

“BEWARE. This company should carry a warning "Buy your...”

Written on: 15/06/2010

BEWARE. This company should carry a warning "Buy your goods here, pay for them and then you may never receive them!". If you are daredevil enough to buy goods with this company, make sure that you pay with a credit card or Visa debit card. We had to rely on the Chargeback Scheme to get our money back, as Digital Direct's Customer Service Team seemed to have completely disappeared… Read Full Review

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★☆☆☆☆

“I ordered a Panasonic TX-P46G20B Plasma TV exactly one...”

Written on: 24/05/2010

I ordered a Panasonic TX-P46G20B Plasma TV exactly one month ago today. Not once has Digital Direct contacted me about the fact that they were having trouble with the deliver from Panasonic. Today it has been exactly a month since I paid them £1100. There is still no light at the end of the tunnel and their current account is doing quite nicely on the customers they have dubbed. I cannot give them 0 stars on Customer Service, the website is actually alright (I guess their IT department are… Read Full Review

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Paulroberts's Comment

Written on: 10/06/2010

Hello mate, I ordered the same TV and had a similar experience. I have cancelled my order and got my credit card company on their case.
<br/>
<br/>I'm going to email Bolton Trading Standards.

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★☆☆☆☆

“If you want to give your money away for a minimum of 4...”

Written on: 19/05/2010

If you want to give your money away for a minimum of 4 weeks without any
goods being delivered this is the company for you. Then it can take up to 2 weeks to get your money back. AVIOD AT ALL COST. PLEASE TAKE NOTICE IT TOOK THE THREAT OF LEAGAL ACTION TO OBTAIN A REFUND.
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★☆☆☆☆

“WORST INTERNET PURCHASE EXPERIENCE!!!! DO NOT BELIEVE...”

Written on: 06/05/2010

WORST INTERNET PURCHASE EXPERIENCE!!!! DO NOT BELIEVE THE PRICES - THEY DO NOT HAVE ANY OF THESE ITEMS IN STOCK!!!!
Ordered an LG LCD 37inch and was quoted delivery within a week. If not delivered then I was promised a member of the team would contact me. It never happened, despite repeated calls to customer services whom made several excuses as to why we haven't had delivery.
Eventually I canceled the order and it took 6 weeks to get the money back and only after we has our credit company take… Read Full Review

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★☆☆☆☆

“I ordered a LCD TV in march 20th, after four weeks...”

Written on: 05/05/2010

I ordered a LCD TV in march 20th, after four weeks still no tv, probably never had any intention of supplying the tv anyway as it was cheap ! so now awaiting refund, after many phone calls so no money !! what an absolute nightmare shopping expeirence ! DO NOT USE !!… Read Full Review

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★☆☆☆☆

“Not a company worth dealing with.”

Written on: 30/04/2010

Not a company worth dealing with… Read Full Review

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★☆☆☆☆

“TOTAL FARCE ! ”

Written on: 28/04/2010

TOTAL FARCE !
Really, honestly do not buy from these people !
Ordered a 52" SONY LCD, four weeks after order still no sign of the telly, excuse after excuse, but i honestly don't think they ever had any intention of supply, still waiting for my deposit back and now considering legal action.
AVOID AVOId AVOID !!!… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY! ”

Written on: 28/04/2010

DO NOT USE THIS COMPANY!
After ordering a TV for £499 and after waiting for 4 weeks with no delivery we cancelled the order and after a further 3 weeks we have still not received the refund. We have called them numerous times getting a different story each time about how the refund was made the previous day. We are now starting to talk to Trading Standards and other consumer organisations about how to get our money back… Read Full Review

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★☆☆☆☆

“AWFUL SERVICE THEY DO NOT WANT TO HELP STEER CLEAR”

Written on: 23/04/2010

AWFUL SERVICE THEY DO NOT WANT TO HELP STEER CLEAR… Read Full Review

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★☆☆☆☆

“Terrible customers service waited 2 and half weeks...”

Written on: 21/04/2010

Terrible customers service waited 2 and half weeks before phoning. told would be phoned for delivery date and no call. had to threaten to cancel to get delivery date,once i did that i magically got a delivery date for three days later. delivery arrived on time,delivery team were excellent. phoned to make sure we were in and arrived 30 mins before they were due… Read Full Review

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★☆☆☆☆

“Mid Feb I attempted to buy a TV set as a gift. After...”

Written on: 20/04/2010

Mid Feb I attempted to buy a TV set as a gift. After 7 weeks and numerous phone calls, they still could not produce the product. I cancelled the order. Two weeks later I am still awaiting the credit to appear on my cc account. Their customer service is non-existant. I would not recommend them to anyone… Read Full Review

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★☆☆☆☆

“Please do not buy from Digital Direct, their customer...”

Written on: 19/04/2010

Please do not buy from Digital Direct, their customer service was quite shocking. I purchased a 32 inch TV from them which developed a screen problem after 6 months. They refused to replace it with a new tv and quoted the sale of goods act stating that they would refund only part of the original price. No good will what so ever. They then sent a replacement tv which had a reconditioned sticker on the back! This tv was promptly sent back. I Ended up paying them more money to get a 37 inch tv… Read Full Review

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★☆☆☆☆

“I'm not sure what this company actually do, having...”

Written on: 12/04/2010

I'm not sure what this company actually do, having singularly failed to deliver my order. After 30 days I cancelled my order on advice from my credit card provider. It then took 1.5 weeks to get my money back. I think the model that they work on, is to take your money and sit on and make interest. Its a great model. Thinking of doing it myself. Dont be a mug like me, steer well clear and go to Amazon, where I found the same TV cheaper and in stock… Read Full Review

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★☆☆☆☆

“I have sent them 2 emails to find out when my tv is...”

Written on: 31/03/2010

I have sent them 2 emails to find out when my tv is going to arrive they haven't responded.i have made several phone calls and keep getting promised it will be delivered next week.well next week i will be asking for my money back… Read Full Review

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