I've been with Alltel for over 3 years and they have done nothing but make mistake after mistake. They shut my cell phone off BEFORE my bill was due and when I called a representative they told me they could do nothing about it. She told me they'd charge me an extra $35 to get it back on because of their mistake. STAY AWAY FROM ALLTEL!

I have been with Alltel for a number of years, first when it was cellularone and then continuing after they were bought out by Alltel in 2006, I think it was.

After the buyout I was told by Alltel that my plan would remain exactly as it was when we had cellularone; this lasted about a month. Suddenly I was getting charged for the 20 text messages that I could previously send/receive for free. When I called the customer service about this I was told they were able to change tariffs. This does appear to be the norm for alltel support/customer service - non-helpful and confusing.

Now for the real good part...
Starting last August (2007) someone at alltel, without any authorization, decided that they would change the plan that I was on to something completely new and my bill shot from $60/month to $144/month - they simply moved me to a whole new package without my knowledge or consent!!!
I didn't realize this until November (I usually space paying the bill until they threaten shut-off) when I went to pay my bill and saw the gross error and called in... they thought that was odd someone would change the plan but said they would fix things and issue a credit for the difference...
So today, 1/3/08, I called in after looking at the online billing area and seeing that not only did they not fix this error but in fact changed me to another plan which was now $166/month!!!!!! They also said there was no record of the hour + on the phone in November about the un-authorized plan change, charges, and overall grief that I was subjected to from alltel.

After spending 2 hours on the phone things have supposedly been fixed and I'll be credited the $300+ dollars that I was overcharged for the plan I didn not sign up for... we'll see.

Overall I have a REALLY bad experience with All tel. I hope it won't happen to someone else. In less than 2 months of service with them, I have to pay almost $400 for service per month and $400 to cancel my contract ( 1 contract 2 phones sharing minutes). TOTAL - $1200 in less than 2 months. Needless to say, I was not really happy.

Alltel gets better coverage in Georgia..

I have been with alltel for a month and I think that they are good I don't know that people are talking about when they say bad coverage. But they are great like when I go to the skating rink everybody else's phone is not working but alltel is working some people say they are going to switch which I recommend.

My Alltel phone which is still under warranty will not hold a charge and constantly drops calls. I have been to the store six times and spoken to the 800 customer service representative four times and still don't have a phone that works. Today they actually asked me to leave the store and not complain in front of their other customers. It's been four weeks! What do they expect me to do?

I have been an Alltel customer for years, and their customer relations are terrible. They constantly overcharge you, and it's not easy to get them to rectify the situation. Also, if you are a few days late on the bill they shut your phone off almost immediately. The only reason I use them is because I live in Northern MI and they have the best reception. My suggestion is that if you can get any other company that offers just as good reception, do it!!

I have used Cellular one for 10 years! As a Former Cellular One customer, I had come to expect a superior level of customer service, including courtesy policies. One such policy that I discovered is no longer being offered, through Alltel is where I am able to retroactively make changes to my plan. As a Cellular One customer, I had become accustomed to such policies, and continued service based on these extensions, when I could have gone with a company that had better coverage or a better plan.

Customer service is extremely important to me. Now that Alltel has purchased Cell One, based on my first experience I will be leaving as soon as my plan is up, if not sooner. Their level of customer satisfaction and customer oriented service has gone the way of the rest of the companies that only look out for themselves.

I have been a customer with the Alltel mobile phone network for quite some time. My suggestion for those who have written negative reviews is to search your local Alltel retail stores for a dependable sales rep, and ONLY do business with them. Alltel reps are actually some of the only reps who can handle billing problems and phone problems without shuffling you to a customer service center's 800 number. Since I have been a customer, they have greatly improved their coverage and services. They have come out with several new phones... phones that are actually dependable, and not just gimmick phones used to lure you into service.

The main thing I like about Alltel is that I can change my plan whenever I want, without being charged or having my contract extended, AND even though there are some small roaming areas, I have service nearly everywhere! Some people state that carriers such as CIngular and T-Mobile have no roaming charges - and this is true - because if you get in an area that they do not have coverage over, your phone doesn't work.

The in-store rep that I deal with is a great help, and is always able to take care of my problems. I would recommend Alltel more than any other carrier. Even though the customer service reps are sometimes mean and hateful, most problems are usually resolved.

I went with Alltel because a friend worked for them. They had at one time been the GTE cellular company, and I had been a former customer of GTE cell, which was terrible, so I should have known better. But my friend had said that the company was better, so I changed my family cell phones to Alltel. What a mistake! From the very first day we had trouble. They mischarged us constantly. Even my friend, who was a district manager, said he had never seen such terrible customer service in his whole career. And they would keep changing the parameters of the contract. Dropping features that were supposed to be included. The service was terrible, and the cheap Nokia phones they gave us were awful. AND, when we went to port our phone numbers, they would not port them. I promptly sent an official complaint to the FTC and FCC because of this. We are now with T-Mobile and are very happy with their service!

I canceled my Alltel service, effective the end of the month. Even so, I was billed for a portion of the following month.

I called Alltel customer support, and after giving my phone number three times(!) and waiting on hold various times, was told that I was being billed to the end of the billing cycle. Even though Alltel admitted that they had disconnected my service three weeks prior to the end of the billing cycle!

I talked with three different customer service reps, and they all thought it was perfectly reasonable to bill me for three weeks when my service was disconnected, citing "company policy".

Alltel will get no more business from me!

Out of each and every cell phone service provider, avoid Alltel Local & Nationwide Service AT ALL COSTS. They have the worst record for service I have ever seen. I haven't used my service for the last 3 months because they do not ever respond to questions. I finally ran out the contract and vow to never renew with them, even if they were the last provider left in the US, and to tell anyone and everyone I can just how bad they are.