I booked a flight from VTZ to GOI on a particular date. That flight got cancelled due to operational issue, however they have booked the flight which is prior to the actual my reaching time. Now I have to book a hotel for day where my additional charge has to get incurred. So I asked the customer care to provide some recovery option to it. There recovery is not at all favorable to the customer. In fact it will only help to grow their business.

My agent booked three flights using Air Asia without consulting me; felt like a cattle truck with no leg room and I am only 1m 70; the customer next to me was much taller and there was no room for his legs. On one flight, my wife and I were allocated different parts of the plane despite checking in together. At Kuala Lumpur, it is about a 10 minute walk to the terminal Cheap flights and cheap sevice; you pay for what you get but I prefer to pay more for comfort and will not use this airline ever again.

I fly with this airline quite a lot because they are cheap, the hostesses are rude to say the least and it is definately like a cattle shed in the airplaine, if you can book correctly using their messed up website and arrive at your destination on time, i guess its ok. If you cannot book, you make a mistake, you loose your bags, you arrive late, watchout. They are hard wired to try and screw every last penny out of you, try going to the departure gate 5 minutes before closeure, the first thing they do is check their watch to see if they can screw you again before you board.
This company sucks and is a disgrace, I would recommend you spend the extra 20 bucks and fly with singapore or tiger, they are much better, Singapore dont worry about a few extra pounds in your suitcase and always have a smile, booze and food. last month were actually cheaper than air asia, if you have to fly with them, make sure you are ontime, your luggeage is under 20KG and be ready for nasty nasty flight attendants.

Overall flight was ok, they have made a couple of changes to our flight to UK and back which cause lots of problem as all the changes either arrive really early hours of the day or not enough time to board the connecting flight so we have the extra cost of accomodations which amount to 3days and thats $300+ so if you get a real bargin then it ok otherwise pay a little more go with non budget airline. I have a second bad experience with them on another flight as this time I made a little error with booking for the whole family, because of the heavy traffic when there is a promotion webpage sometimes expire very quickly if you are not a fast typist,so on this occasion I accidently book my own with the wrong time as the rest of my family, ah ha! this is where the customer service is really really bad, like the others said you can never get hold of them waited for nearly 4hrs to answer the phone, afterall this effort they don't care even if it was a genuine mistake I have to purchase new ticket..Don't bother ringing if this happen to you.

Ground service extremely bad and in mess. Nobody coordinating the work flow resemble poor management with poor leadership in operation. Poor work force quality makes me doubt if the air craft is checked properly for my flight, and are they really trying to make everyone can fly freely in the sky. Definitely not a wise choice for faint-hearted to keep mind in peace while experiencing the unknown impromptu flight delay with the anxious faces appeared on their crews. For hot tempered/fast-paved movers please do not try your patience on any of the crews around with your query on services as what you will mostly expected would ridiculous & meaningless response. For me to certain extent their feedback is so irresponsible. Perhaps budget flight providing really budget service. Should not expect the least of courtesy act as it is really on budget.

I will be flying with them again, main reason being that the other airlines are a complete rip off. They also have a very large list of destinations now. Connecting you from Australia to London now.

Overall, it's a good airline is you're looking for a bargain and can overlook the lack of comfort. However, if you want good service and don't want to spend 5 hours trying to contact the call centre....this is not the airline for you.