Teddy Wear www.teddywear.com

The teddy bear is adorable, hands are short. Very filled and fluffy. The color, size and finish is excellent. A great product at a great price.

Poor quality dresses, delay in delivery too. Not at all good patterns, cloth material is very thin.

I would have liked to have given this compnay zero stars but had to leave at least one unfortunately.Have to agree with most of the appalling reviews on here about this company.Same old story,apallingly slow delivery sometimes upto 2 months and when you query it after she eventually gets back to you via email,owner is rude and informs you that she will cancel the order. I am surprised this company is still in business to be fair. I would avoid it like the plague and would certainly NEVER buy form there again or ever recommend it to anyone I know. The positive reviews about this company are clearly written by the owner herself or people she knows well which should not be allowed as it leaves a biased opinion of the company.

Goods arrived promptly sent by a courier and it was very attractively wrapped.

All the items were lovely and fitted well so that's a bonus.

I got 20 designer kids items for just over £160, works out on average about £8 an item. They had a deal on for Italian shoes £10 a pair. I wish I had bought a few extra pairs.

They have new stock and also clearance clothing and I have not found another site that offers the same value for money. In this day and age its just what everyone needs.

I will use this company again as its ideal for someone who has expensive taste but doesn't want a second mortgage!

I wish i had read the reviews on this shop before i placed my order

Please stay away from this sellar i have sent a dozen e-mails and they dont reply i have been waiting for a order for the last four weeks i dont no how they are still in business if thats the way they treat customers whether the item is on sale or not they should be treated the same way and they should reply to e-mails

Please do not order from this web site. I wish I had checked these reviews before ordering. I placed my order with Teddywear UK on the 12th May. I had read their shipping details and new that if items were on sale international deliveries would take up to 21 days. On the 1st June I sent an e-mail to see if they could give me approximate delivery date..the e-mail stated 5/7 working days. On the 20th June I sent them another e-mail and they advised quote 'It has been shipped on 31st May...We do ask customer to allow 14 working days for sale goods to be shipped'????On the 27th June I e-mailed again and this is their response ' I am pleased to report that your parcel should now reach you without further ado...it has been stuck in customs bizarrely (uk side, I think)'....I finally received parcel on the 5th of July BUT GUESS WHAT it was missing an item!!!today is the 26th July and even though I have e-mailed I have received no response.......PLEASE, PLEASE do not order from this web site.

I have been buying from Teddywear for about eight years now and as my children are growing beyond the sizes supplied by Teddywear and entering the adult designer clothes arena I thought of building a website based on designer clothes. While researching I came across the Review centre and was amazed to read some of the bad reviews about Teddywear. As a long term buyer from Teddywear I rang up Zoe, who runs Teddywear, to find the truth about the reviews that I had read. The reviews posted on the Reiew centre are decidedly single sided, there being no opportunity for hearing both sides.

After speaking to Zoe, I can confirm the following:

Zoe is unable to identify any of the customers from the posts made, for example, one of the reviews mentioned a telephone answering machine, Teddywear do not have a telephone answering machine, all card transactions are charged when the goods are despatched, apart from paypal where the paypal system, not Teddywear (or any other recipient) takes the payment at the point of sale. Zoe experiences a great deal of problems from typographical errors made by customers on email and home addresses, being unable to contact customers, being unable to authorise card transactions through the card clearing system with address mismatches, wrong card numbers, expired cards and attempted fraud etc. To be quite frank I finished the conversation with Zoe feeling quite depressed that people are so rude in their correspondence by email and that they make so many mistakes online, but are not prepared to accept responsibility for these mistakes. She tells me that she attempts to answer emails seven days a week, but obviously cannot give specific detailed answers when she is not in the office where all details of each transaction are available. Zoe has now implemented a policy of cancelling any order where she feels that the customer is unhappy with any aspect of her service. Thousands of happy customers and just a few bad ones to spoil it, she finds it amazing that after goods have been despatched, by Royal Mail for example and the customer is told of the despatch, the customer still blames the supplier for the none delivery of the items, proof of posting, tracking numbers make no difference.

I find this all pretty sad really and am now researching other eCommerce sites to find out if they all have similar experience. Will let you know.

Do not buy off this website. I ordered a whole batch of clothes and nothing has arrived, have emailed this site numerous times who only once replied back telling me my order will be with me in a few business days, well its nearly a month now. And have emailed them again and again and nothing. Have called them but no one picks up. I repeat DO NOT BUY from this website.

Diabolical service - been waiting for items since the 6th August, now the 24th. Money was debited immediately from card, shame the clothes weren't sent out as quickly.

No answer on telephone, They answered my email on 3rd one sent. Still no idea where clothes are though.

Cheap, but clothes are all from OLD seasons stock (2/3 years in some cases)

Will not be shopping there again.

Really happy with my purchase and really satisfied with the customer service.

I ordered an outfit for my daughter at the last minute for a family wedding and requested that the goods be sent quickly. No next day service was offered during the checkout so I added a note to the order.

The owner called me within an hour of placing the order to discuss my options and the goods were dispatched the same day and delivered the next morning.

The website was recommended to me and in turn I recommend to anyone.

My favourite thing is that you are treated personally, its not a huge faceless organisation.

I also appreciated the after sales service as we got a phone call to make sure the courier had delivered.

The sweets and hair accessories which were free with the order were a nice touch too.