First Choice Airlines Reviews

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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Summary

In May 2009 Thomsonfly and First Choice Airlines merged into one to form Thomson Airways. You can check our reviews on the former two airlines and leave your own for Thomson Airways if you have already travelled with them.
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Latest Reviews

★★★★☆

“No problems with this company”

Written on: 13/05/2015 by Jenny1956 (2 reviews written)

My husband & I flew to Teneriffe and everything was satisfactory. We were early taking off because everyone was on board on time, and a "slot" came up so the pilot told us he was going to take it. We had breakfast served (they had a vegetarian option for me) and a choice of inflight movies. The staff were very efficient and organised. The only criticism I have is that the rows were a bit close together. This didn't bother me as I am short, but my husband had to have his legs in the aisle. If… Read Full Review

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★★☆☆☆

“VERY POOR”

Written on: 08/07/2014 by SariahGalbraith (1 review written)

Flew to Sharm el Sheikh from Bristol. This is a 5 hour and 10 minute flight and 5 hours 20 minute return flight. If we had a 6 hour flight then that would be classed as long haul, I think this needs to be changed to over 4 hours as you need to have a proper meal especially if it's late when arriving at your hotel and the restaurants are closed. Eveything they charge you for now which should make your flights cheaper not dearer and taking films off on a flight that long is stupid. Also on the… Read Full Review

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★☆☆☆☆

“Terrible airline ”

Written on: 01/07/2013

Terrible airline. We had a 4 and a half hour flight to tenerife with no in flight entertainment at all and no meals. When we queried this before the flight home we were told it was to cut costs but we could use ipads... because we ALL have ipads dont we?! We were charged extortionate prices for sandwiches / coffee / tea. I found the staff to be quite rude - with one flight attendant calling me 'love' in a patronising tone. We had paid £250 for a seat for our 2 yr old only to find there was no… Read Full Review

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★★☆☆☆

“Worst Airplanes Ever”

Written on: 14/09/2012 by missJ78 (3 reviews written)

Recent took a holiday and flew with First Choice though booked with Thomson. Boarded the plane for the outward journey to find sweet wrappers and paper all over the seats. Handed the attendant the pile off ours and she looked at me in disgust as though I'd left it. The seat pad was collapsing causing me to slide into a very uncomfortable position and leaving me with backache for 2 days due to sitting awkwardly. No inflight entertainment at all on either flight. On return journey again the… Read Full Review

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★★★☆☆

“Not enough Food choice”

Written on: 08/06/2012

We booked in the day before only to be told to stand in the wrong queue! We paid for leg room seats only to find that we were last to be served our meal so our only option was chicken curry and as I had got food poisoning on a previous dominican flight I declined, nothing else was on offer so both my husband I went without hot food on a 9 hour flight. Not good enough !!!… Read Full Review

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★★☆☆☆

“The check in procedure at Gatwick was slow with long...”

Written on: 21/10/2010 by A couple of Sunseekers (49 reviews written)

The check in procedure at Gatwick was slow with long queues. Our biggest gripe was the leg pitch which was really cramped especially for a 5 hour flight. It was the worse we have had in 20 years.The cabin crew were on auto pilot and the food was disgusting. This was part of a package tour and in future we will try to ensure our tour company does not use First Choice aircraft… Read Full Review

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★★☆☆☆

“the flight was late on take off...because ...wait for...”

Written on: 12/10/2010

the flight was late on take off...because ...wait for it the mombasa traffic in the morning ...hello havent they flown
to mombasa before.. when i was in the navy there was no such excuse for being late surely they had local or previous knowledge and should have left the hotel earlier.

the on flight cabin staff were extremelhy average, that was until we got to the hotel and all hell let loose with
the first choice cabin crew...the american servicemen were staying at the same hotel White sands… Read Full Review

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Pinkydinkydoo200's Comment

Written on: 06/10/2013

Don't think cabin crews behaviour off the flight really bears any thing to on the flight. That's their own private time and they can behave how they want. This review not helpful as to conditions of flight and service which is what I want to know.

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★☆☆☆☆

“I have put loghaul as it seemed to be the longest...”

Written on: 19/08/2010 by lindylou42 (1 review written)

I have put loghaul as it seemed to be the longest flights going and coming back due to no proper in flight entertainment. Safety video was not working properly. Delayed 45 min to destination. Went on First choice plane & came back on Thomson which my husband got really excited about until he saw it was 757-200. Very poor 3-3 layout old aircraft and falling apart. Seatbelts not working and toilets unavailable throughout flight. Will not be flying Thomson or First choice unless they rethink… Read Full Review

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★★☆☆☆

“This trip was originally via Thomas Cook Airlines....”

Written on: 19/05/2010

This trip was originally via Thomas Cook Airlines. Later in the booking process the flight was consolidated onto Thomsonfly. On arriving at Manchester, the flight number was changed and the aircraft turned out to be First Choice 757 with a 3-3 seating configuration. The same aircraft type was used on the return journey. All I can say is the flights were rubbish. The aircraft's interior was to put it bluntly - shabby. And there was very little leg room. The cabin crew were doing their best, but… Read Full Review

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★★★★☆

“Good Points: ”

Written on: 18/01/2010 by 34es (22 reviews written)

Good Points:

Service on-board
Food
Seats
In flight entertainment

Bad Points:

Delay
Stupid but true reason for delay

Finally after 10 days in Gambia I was finally looking foward to boarding that First Choic plane home. My mum doesn't like flying much but when I told her that First Choice usually delay their flights I don't think that put her at ease. Anyway we board the bus for the airport and have to wait at 1 hotel for at least what seemed like 20mins and we were off. We had a right laugh… Read Full Review

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★☆☆☆☆

“This is the worst airline!!!! The seats are very small...”

Written on: 12/11/2009 by jan0 (1 review written)

This is the worst airline!!!! The seats are very small and uncomfortable. No screens on back of seat only a head screen in the aisle which was in black and white!!! The crew are more interested in chatting to each other then serving the passengers. The meal which is an extra payment was not fit for human consumpition… Read Full Review

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★★★★☆

“ ”

Written on: 28/10/2009


Very Good Flight, Flight was on time & Star Class prem was fantastic. Leg Room was very good but still wouldnt say no to more. Staff were cheerfull and very helpfull. Food i would give 4 out of 5. Yes i would recomend friends and family to fly First Choice. We have booked with First Choice Star Class prem for Sep 2010. Look forward to it… Read Full Review

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★★★★★

“I have flow with first choice airways 3 years runing...”

Written on: 09/08/2009

I have flow with first choice airways 3 years runing and i love it it is great the meals are nice the seats are soft they feel great to sit on.
I love every moment on first choice airways.
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★★★★☆

“i came back on a First Choice Airlines flight from...”

Written on: 04/07/2009

i came back on a First Choice Airlines flight from Luxor Egypt 17/06/09 and more than half the passengers were ill with a bug of some sort, the crew were fantastic in the way they dealt with everyone on board even when they were getting harrassed by certain passengers who thought it was their right to treat the crew like dirt.
the flight i was on was thom 669 at 5.30p.m approx i hope the crew read this as it is from one greatful passenger… Read Full Review

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★☆☆☆☆

“Flying from Marsa Alam to Gatwick with First Choice...”

Written on: 03/07/2009 by Grrrr (1 review written)

Flying from Marsa Alam to Gatwick with First Choice Airlines... There was a 2 hour delay… Read Full Review

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★★☆☆☆

“Travelled back from ibiza 1 wk ago with first choice,...”

Written on: 20/06/2009 by Anne Swale (1 review written)

Travelled back from ibiza 1 wk ago with first choice, flight was very uncomfortable, you need to go a 6 month diet on special k to fasten seat belts, a lot of people complained, the staff said it was an old plane, and will be up dated to match thomson fly, which i might add were very comfortable, didnt have a problem with them… Read Full Review

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★★★☆☆

“First Choice Airlines are much better than travelling...”

Written on: 03/06/2009 by valc28 (2 reviews written)

First Choice Airlines are much better than travelling with budget but then thats not saying much, flew from Greece, had not ordered inflight meal there were no sandwiches and the staff were unfriendly, On the up side the flight was ok because the films were interesting… Read Full Review

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☆☆☆☆☆

“I was very unimpressed with first choice. I...”

Written on: 27/05/2009 by lauren456 (1 review written)

I was very unimpressed with first choice. I specifically asked to depart on a certain date and they sent me the invoice with all the incorrect times and dates on it. i requested to be sent a new one and they had actually booked my holiday i was unable to go/come back on. I finally managed to swap my annual leave in work so that i could go on the dates first choice had arranged and I had to reuquest an invoice with the correct info on it 4 times! It complete;y stressed me out as I wasn't sure… Read Full Review

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★☆☆☆☆

“At start of First Choice Airlines outbound flight...”

Written on: 28/04/2009 by vmcguire (1 review written)

At start of First Choice Airlines outbound flight crumbs and food all over floor,at start of inbound flight dirty cutlery on seats. In flight entertainment not working for whole ten hour flight. Had to queue at end of plane to order drinks from cabin crew on instruction from cabin crew- in other words no seat service so standing around by toilets and at night they closed their curtains and you have to walk in on peoples' conversations (quite imtimidating when they all turn around to stare at… Read Full Review

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☆☆☆☆☆

“Whow, I have never seen a grumpier person at an...”

Written on: 24/04/2009 by Frank23 (3 reviews written)

Whow, I have never seen a grumpier person at an airline incheck desk as the First Choice girl at Glasgow Airport that January morning.
We where checking in for a flight to Madeira and although it was Monday morning 6 am, it was still a remarkable sight to see somebody that grumpy.
Than we met her colleague at the gate and she was not happy to be there that early either and shouted commands to the passengers in hardly understandable dialect.
On board I was shocked by the lack of space, the… Read Full Review

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