We have rent Ford Fiesta with my friends in July 2012 with Welcome car in Salou and actually that was our first car rental experience, so we were quite nervous (even more when we read the other reviews on this website - but I also believe that if people are satisfied with the servise they will less likely to write any review than those who are not satisfied - so we are here the first) that this organization could somehow treat us in an unfair way. But, surprizingly, we were given back our 100 Euro deposit and everything was OK. How was all of this done: we rented the car for 2 days when signing the agreement we insisted the manager (even when we had so called "Full insurance" for extra 20 Euros per day) to mark all the scratches on the scheme, he told that there is no need for this because we paid for insurance, but, anyway, we insisted to do this they took extra 100 Euro deposit for tyres, but finally we were lucky to get this back, because everything was OK with them So, my advise, even if it looks very obvious, again is: pay for the FULL insurance in order to avoid any problems and risks insist to mark ALL the visible scratches and other problems in the agreement and spend the needed amount of time to inspect your car before the departure always drive carefully :) Good Luck! Guys from Russia