I am a Filipina, working in Singapore way back in 1994. I asked my employer if i could study through a correspondence school while working as a nanny. He said yes, so i took the opportunity to enroll in ICS and took up Business Management course. The ICS learning materials including Modules and Test Papers are easy to understand if you are passionate enough to learn. Though there were subjects that are difficult to understand because i didn't have access to library for further research. But through determination, couraged, and with the helped of my tutor's guidance, i had managed to finished my 2 year course and obtained a diploma and transcript despite of many difficulties. I had several worked experienced in some of the global companies like Samsung Electronics. I am sad to read all these negative comments and reviews about ICS online study. I think the good old days of distance learning are gone. ???? Thank you ICS Singapore for the oppprtunity. Now, i'm an online trader. ????

Do not get registered with ICS. They provide no support throughout the course and the indicative content is not sufficient. It takes ages to mark the assignments and the feedback they give shows a lack of subject knowledge.

They don’t provide any one to one tutoring nor are they available to your concerns and questions. In addition you must pay 500£ to cancel the course which isn’t mentioned clearly!

Absolutely appalled that I have paid for my level 2 and told I could start it at any time but once I started it I would have only 6 months to complete the course. For this reason I have waiting to ensure I am able to spare the time to complete the work now ready and told that was all nonsense and my course has expired!!!

Shockingly bad customer service!! Training material are out-dated and there are massive errors in the materials. Do not use!

Honestly would not recommend ICS Learn in the slightest. From the start, I've noticed their materials are incredibly contradicting from one unit to the next, with some parts being straight-up wrong. Recently, they ended support for a unit I had signed up for because I passed an exam, even though I was still paying monthly for it and needed it to revise for the next course. As an extra to this, they updated my 2016 Diploma to 2022 without an explanation as to why. This part of the course wasn't due to start until February, with zero communication actually telling me until I queried why I'm paying for something with no access to. The 2022 sections are downright broken and half of them don't even exist on the website. I'm enrolled in 2016 exams, so moving me to this new structure had completely different topics than what I needed to learn. I've been trying to get it reversed back to the 2016 course, which has been over a week of waiting now. For something I previously had access to, which they took away, now suddenly takes this long to restore my access. Useless support that refuses to get anybody higher up to contact you. Currently paying monthly for a course that I haven't been able to access since over a month ago.

Absolutely shocking service and no support from this company. They only care about the money. Tutors copy and paste the question when asking for help, they constantly blame covid for the delay in marking. Moderators can't count and also provide the wrong feedback on assignments all the time. Always "updating" their guidance documents for how moderation works and not informing students of these changes and always having "technical issues" as classes are rescheduled almost weekly. The student support do not support when you call they literally say we cannot help you and just say we will let the managers know which in turn never happens as you don't get a response.

As a CIPD Level 5 student, this is my summary: The learning content is full of mistakes and links to articles/websites that no longer exist. The learning style is one dimensional. The learning platform is outdated and not at all user friendly. The tutors do not respond to questions. The curriculum team do not respond to questions. The complaints team do not respond to complaints/feedback. The assessors are inconsistent and late marking assignments. Even the learning body that monitors my diploma say they are having issues with ICS Learn. I wish I'd chosen a different learning provider.

I submitted an assignment, 10 days later it still had not been marked, when I asked what their lead times were on marking I was told 5 working days. That statement was followed up with (exact words): "To allow our team to focus on marking we would ask that you do not contact us to ask when your assessment will be marked. As soon as this has been reviewed the grading status will be updated on your student community." "I understand your frustration, its just that contacting us again won't speed up the marking process" So you make up your own mind! Is this a provider who is dedicated to providing a top notch service with their students at the heart of the business? Before going ahead read the other reviews! In my personal experience most are accurate in relation to the un-user-friendly platform, lack of support or guidance and poor tutorials. I had to pay another training provider to assess my work because I was unable to get the support and assistance from ICS Learn I needed and I didn't want to fail the assignment. So just another financial outlay.

Okay course, horrific admin - took a Maths/Physics course out with them, transferred to another course within the first month as their service team advised it would be free. Paid off my course, forgot these guys existed, only for them to send me an email demanding £300 for the transferred course on top of the existing one. Over a year after I finished my course! Have provided them with all the info they need but they keep going on about a 10 day wait for an answer... No good for me when they're threatening my credit. Shameless and untrustworthy - avoid like the plague

For the value you pay the support service is very poor. Had personal and technical issues on several occasions and very hard to get in touch with them and whenever I contacted them the service was cold, not informative and did not solve the problem. The course seems to be designed so that you pay infinitely and do not finish your course on time.

I've ended up terminating my course. I found the online module material for the Associate Diploma in People Management unengaging, since the modules mostly involve passive learning, clicking through screens of summary material, and mapping it onto the assignments. The assignment feedback just tends to say things like "add more subheadings" or references and doesn't engage with any of the actual ideas. The online interface itself is really non-user-friendly (compared to two other VLEs I've had to use), which makes submitting and receiving feedback on assignments very frustrating. Feedback was delayed for a long time for one module - it turned out this was for moderation purposes, but this wasn't explained until afterwards. There's no real welfare provision, and I generally just felt there was a lack of genuine engagement. I did reach out to them with this feedback and they said they'd get back to me in 10 working days, but haven't. A real pity

Many of the reviews I have read centered around the cost of this course (CIPD Level 3) and the inflexibility if you need to cancel. Well, I would certainly agree and for this reason I have pressed on and forced myself to complete it, despite an extremely difficult personal year in which a close family member passed away and I moved countries. I reached my time limit because of this and now am paying an additional 60 quid a month for 'tutor support' - ON TOP of the 84 quid I am still shelling out just to pay off the course. And here is the CRUX of the reason for my dissatisfaction - there is NO TUTOR SUPPORT!!!! I have now got 3 assignments waiting to be marked and am approaching my new 'deadline' in the next 15 days. If it turns out I need to redo anything (and it almost always does) then I will go over the deadline and have to pay a further 6o quid for another month's 'support'. They leave me hanging for an average of 10 days. One assignment has now been 3 weeks. Not to mention the extremely demoralising experience that is having my assignments returned 'Not Yet Passed'. Trust me - I consider myself of reasonable intelligence and I jump through every hoop as carefully and diligently as possible, but there is frequently some loophole that I wasn't aware of or just a frankly pedantic tutor that revels in picking holes. I should add not ALL of the tutors are bad - I have probably had 'encouraging' feedback from about 50%. But the rest are either AWOL or gleeful jobsworths I'm afraid. My confidence is on the floor and I wish I had never started this course but it has now cost me nearly 3 grand and they have me over a barrel. Additionally I found the site incredibly confusing and difficult to navigate. Not user friendly at all and all over the shop. Why can't you link the assessments for that module to the course materials? Its hideous trying to hop back and forth. In summary I simply wouldn't put myself through a course like this again but if I had to I'd go with another organisation.

I purchased the AAT Foundation Certificate in Accounting (Level 2) and started studying about one month later. I found the course materials quite bad compared to other Courses I have completed with other Providers such as The Open University and New Skills Academy to name a few but there are more courses I have done so I know what to expect. I found the navigation through the course materials was very tedius. The content is squashed into small boxes so you get a question example on one page then you have to click over to the next page to see the actual questions which means you have to keep clicking back and forth in order to work out the answers. Then sometimes the system says incorrect answer but when the system reveals the answers at the end, the answer was actually correct. I found this experience really detrimental to my learning experience. I found the overall quality to be poor when it come to the online lessons. The content in the video is wrong so the tutor scribbles out the incorrect text and replaces it with correct text which again really slows down and affects the overall learning experience because you end up not trusting the data. The sound quality of the videos is terrible too. Very tinny and bad for the ears. (I've DJ'd for many years so know what good sound quality is). I informed my tutor about this and got an honest reply ("nothing much I can do about the course content") and was advised to complain to student services who basically explained the process and cost to leave the course which I happy paid so that I could move onto a better AAT provider which I'm glad I have done now because there isn't much between them cost wise but the course content and materials is much better now. My advice for anyone wanting to study the AAT Foundation Certificate in Accounting (Level 2) course with ICS Learn would be to get onto the study materials ASAP and if you find the same as I did cancel it within 14 days for no charge. I couldn't get on in the first 14 days due to ill health and changing jobs so had to pay the exit fee. ICS Learn did offer an exit fee free of charge based on medical grounds however they wanted a letter from my Doctor which my Doctor would have charged for anyways. ICS Learn wanted the letter to state that I would be unable to study right up until the end of the study support period in 2022, however, no one is psychic. Due to the nature of my Condution not being found yet, no one is psychic and can tell when all will be resolved because something could be found next week and relevant medication prescribed. Easier to lay the exit fee and move onto a better provider in my opinion. Note this review is only relevant to the AAT Foundation Certificate in Accounting (Level 2) course. I haven't studied anything else with ICS Learn, nor will I be in the future.

ZERO communication or support during lockdown I was unfortunate to enroll with ICS learn just before Covid struck in 2019. I was not contacted at all by a tutor or provided with any information on how to book exams. This was apparent when zero information was provided. The customer service is appalling. A complete waste of time and money.

When you speak to a tutor the help and advice is good, however you’re very much alone on your study’s. Do not do this if you would like help and advice when you require it, you have to email your tutor and wait for them to arrange a slot to call or an email back on advice. I took this up with the team as I didn’t progress in the 8 months I was signed up, it left me confused and frustrated. I believe they class it as ‘distance learning’ and it’s certainly not something that suits Me. I wish They explained this type of learning as it all seems amazing with a portal etc but that is the main part you need, support and someone to help you. I thought there would be at least a student line Between usual work hours for someone to be there to answer queries, as let’s face it there’s an office with plenty of staff administrating the join ups! I contested the cancellation fee as if paid enough in the time I was signed up and the response I got was: “Whilst I understand the desire to have a quick answer to a query, waiting for one or two days for your tutor to respond is not unreasonable. Therefore, the conclusion arrived at is that there has been no breach of service” I will say the presentations/quizzes are good & they do have group lessons which were handy but when you have a question, it halts your learning until it’s answered therefore I do not think it’s worth it. If you don’t like the sound of this type of thing then I’d go more down the route or getting a tutor, spend your money wisely especially during these times!

What exactly do the tutors get paid for? You ask for help and they just send you the assignment criteria back, well I can find that myself what I'm asking for is guidance. The site is clunky and the student forum is the only way people get through this qualfication. The online classrooms are rushed, the tutors don't care & act like you inconvenience them by getting in touch. For the amount of money I've spent I thought the service would be better. Would never go with them again!! The person I dealt with is a great tutor though she has been brilliant and seems like she actually wants to help students The others are just there for a pay check

Honestly I had such a bad experience with this company. They don't support students when they are struggling with something. In my case l found the method hard and try to contact them to see what it could be done to make it work for me and for them too, but nothing was done. Nothing to improve the services, the materials or even changing the course to see if other course would suit me better, instead they wanted to charge me more to change it than the cancelation fee itself. what the advisor wanted was to get my cancelation fee. In the end, that exactly what happened, I had to cancel my course, which it wasn't cheap. I wasted 4 months of my life! Method distance learning = 0 Materials = 0 Customer services = 0 Tutor = 10 the only good experience from this school was my tutor she was lovely and willing to help.