ICS Reviews - www.icslearn.co.uk

★★★☆☆
3.3 / 5
65% of users recommend this
  • Value For Money

Summary

"International Correspondence Schools Ltd (ICS Learn) is the world's most experienced distance learning organisation. We have been a pioneer in teaching skills and qualifications at a distance for over 120 years, giving you the opportunity to learn while earning and to fulfil your ambitions."
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Latest Reviews

★★☆☆☆

“An Expensive Misadventure ”

Written on: 12/10/2021 by BriannaK (1 review written)

Many of the reviews I have read centered around the cost of this course (CIPD Level 3) and the inflexibility if you need to cancel. Well, I would certainly agree and for this reason I have pressed on and forced myself to complete it, despite an extremely difficult personal year in which a close family member passed away and I moved countries. I reached my time limit because of this and now am paying an additional 60 quid a month for 'tutor support' - ON TOP of the 84 quid I am still shelling… Read Full Review

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★★☆☆☆

“Course was fine but their system made a serious error ”

Written on: 11/09/2021 by Monmouth1984 (1 review written)

The course itself was perfectly OK (Level 3 L&D) However, like many other people I paid monthly for my course. The Direct Debit was never cancelled at my end but in the middle of the pandemic (July 2020) the organisation stopped requesting payment. I did not notice initially and then when I did a few months later, I presumed it had all been paid. I had been paying a year or two at that point. Then, out of the blue, in September 2021, I I was sent an email with 'Final Notice of Fees'' of 291… Read Full Review

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★☆☆☆☆

“Not good at all”

Written on: 28/08/2021 by GuadalupeMiranda239 (1 review written)

I purchased the AAT Foundation Certificate in Accounting (Level 2) and started studying about one month later. I found the course materials quite bad compared to other Courses I have completed with other Providers such as The Open University and New Skills Academy to name a few but there are more courses I have done so I know what to expect. I found the navigation through the course materials was very tedius. The content is squashed into small boxes so you get a question example on one page… Read Full Review

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★☆☆☆☆

“ZERO SUPPORT OR COMMUNICATION ”

Written on: 29/03/2021 by McKenzie1959 (1 review written)

ZERO communication or support during lockdown I was unfortunate to enroll with ICS learn just before Covid struck in 2019. I was not contacted at all by a tutor or provided with any information on how to book exams. This was apparent when zero information was provided. The customer service is appalling. A complete waste of time and money. … Read Full Review

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★★☆☆☆

“Think twice about joining for ‘distance learning’ ”

Written on: 15/11/2020 by Hales987 (1 review written)

When you speak to a tutor the help and advice is good, however you’re very much alone on your study’s. Do not do this if you would like help and advice when you require it, you have to email your tutor and wait for them to arrange a slot to call or an email back on advice. I took this up with the team as I didn’t progress in the 8 months I was signed up, it left me confused and frustrated. I believe they class it as ‘distance learning’ and it’s certainly not something that suits… Read Full Review

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★★☆☆☆

“AWFUL”

Written on: 01/09/2020 by HelenNorman04 (1 review written)

What exactly do the tutors get paid for? You ask for help and they just send you the assignment criteria back, well I can find that myself what I'm asking for is guidance. The site is clunky and the student forum is the only way people get through this qualfication. The online classrooms are rushed, the tutors don't care & act like you inconvenience them by getting in touch. For the amount of money I've spent I thought the service would be better. Would never go with them again!! The person… Read Full Review

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★☆☆☆☆

“Do not Recommend!!!”

Written on: 29/06/2020 by ubCruz185 (1 review written)

Honestly I had such a bad experience with this company. They don't support students when they are struggling with something. In my case l found the method hard and try to contact them to see what it could be done to make it work for me and for them too, but nothing was done. Nothing to improve the services, the materials or even changing the course to see if other course would suit me better, instead they wanted to charge me more to change it than the cancelation fee itself. what the advisor… Read Full Review

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★☆☆☆☆

“Worst online qualification provision ever experienced!...”

Written on: 30/04/2020

I am studying for my Chartered Institute of Marketing, Level 3 qualification and I have never experienced such bad quality from an online institution. The powerpoints which contain the information are of extremely bad quality making it difficult to read, there are numerous spelling mistakes, numerous errors regarding the page numbers in textbooks you are supposed to read, repeated information where it has been cut and pasted incorrectly, wrong words used for titles and sections i.e. describing… Read Full Review

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★☆☆☆☆

“Avoid ICS learn!!!!”

Written on: 05/03/2020 by AndriusT (1 review written)

Avoid this company!!! They will take your money,but won’t provide the service!!! You trying to explain them that you are not satisfied with the materials and system, but they keep saying “ you signed the agreement” that’s all, rather than looking for the resolution. They don’t care about you, they care just about money. Think thousand times before enrolling with ICS Learn!… Read Full Review

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★☆☆☆☆

“Beware of ICS Learn”

Written on: 20/01/2020 by Raviraj.Kumar (1 review written)

Beware of ICS Learn. Beware!! I am a victim of ICS Online Learn. I completed CIPD Level 5 Diploma in HRM about 9 months before and received course completion certificate from ICS but haven't received CIPD certificate yet. CIPD is simply giving excuses that certificate got misplaced by the courier and they are not ready to share courier reference number or scan copy of my certificate. ICS didn't take it seriously as well. It's more than a year I submitted my final assignment for Module 8. I am… Read Full Review

Icslearn's Response to Raviraj.Kumar's Review

Written on: 20/02/2020

Hi,

Thanks for leaving us this feedback.

We always appreciate Students taking the time to let us know how they have gotten on. I'm sorry to learn that you have not yet contacted CIPD to confirm the address details they need to issue your Certificate. I hope you get in touch with them to resolve this soon.

Best wishes

Rory
ICS Learn

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Agneagne's Response to Raviraj.Kumar's Review

Written on: 08/02/2021

hello, I am just very interested with the timing you were waiting for responses for your assignments or into any of your questions. I understand I was taking sometimes long time as well, but I think tutors should react way quicker with their responses. The problem I have that because you can send assignments in sequence one after an other, i was moving way faster with the studding. Because of that long waiting my course finished and I had to pay for extension. And all material is done, but I am stuck with assignments back and forward. It starting to look that ics learn just do that on purpose to make us pay them money over and over again.

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★☆☆☆☆

“DO NOT RECOMMEND”

Written on: 10/01/2020 by Tabithah305 (1 review written)

I DO NOT RECOMMEND THIS COURSE AT ALL. Very outdated user platform, it's very hard to navigate the platform, no flexibly at all and good luck cancelling your course with them because they will ask you to pay for the full price of the course (even if you barely used it). There are much better courses out there than this one… Read Full Review

Icslearn's Comment

Written on: 20/02/2020

Hi,

Thanks for taking the time to leave this feedback for us. It's always great to hear about our Students experience.

I'm sorry to hear that you've been confused about our cancellation policy. Please contact our Student Services team directly and our Advisors will be pleased to confirm the details and any cancellation fee that may apply.

All the best

Rory
ICS Learn

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★☆☆☆☆

“They not represent my work to CIM. And neither have I...”

Written on: 03/04/2019 by Moses274 (1 review written)

They not represent my work to CIM. And neither have I got value for my money I paid last year to join £500… Read Full Review

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★★★☆☆

“CIPD”

Written on: 06/02/2018 by 204Monroe (1 review written)

I studied for my CIPD through ICS Learn and it was generally good - the tutors are knowledgeable and helpful, and would often reply quickly to any queries. I had some weekend courses included in my course which were based in central London, and I felt these could have been reduced in time as 9-5 Saturday and Sunday after working all week was hard going. My issue with ICS occurred after I finished my course, as they took 6 months to send my results to CIPD, blaming a ‘processing error’. They… Read Full Review

Icslearn's Comment

Written on: 06/02/2018

Hi,

Thank you for leaving this feedback for us.

It is important to us that we receive feedback like this as it helps us to improve our service and better support our students.

We are disappointed that you have experienced a delay in receiving your certificate and would encourage you to contact us regarding this.

We are pleased though, to hear that you received all the advice and assistance that you needed to successfully complete your CIPD qualification.

We wish you every success in the future.

Best regards

Rory
ICS Learn

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★☆☆☆☆

“Don't waste your money!”

Written on: 17/10/2017 by Leilani1945 (1 review written)

I believe I have been treated very unfairly by ICS. I personally found online learning challenging and I struggled with getting my foot in the door to get a starting HR position. So for those reasons I changed my mind about the course in the first month after joining. But it's not very easy to get out of the agreement with ICS. They didn't refund absolutely any fees that I paid to them and they charged me a 50 pound cancellation fee plus 10% of the remaining course fee amounting to an… Read Full Review

Icslearn's Comment

Written on: 08/11/2017

Hi,

Thank you for taking the time to leave us this feedback.

We always appreciate hearing about our student’s experiences, as it helps us to improve the service that we provide.

I’m sorry to learn that you are disappointed with our cancellation process and we will include your feedback in any future revisions of our policies.

If you would like some further advice about the reasons for the cancellation fee and why course fees are non-refundable, please do not hesitate to contact our Student Services team, who will be pleased to speak to you about this.

Best wishes

Rory
ICS Learn

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★☆☆☆☆

“Mental Health ”

Written on: 09/05/2017 by ioPerez327 (1 review written)

I enrolled on a HR course 18 months ago and after enrolling I was diagnosed with depression and anxiety. I advised ICS on numerous occasions that I wasn't able to do the course and I wanted to cancel, they did put the course on hold for 3 months but I am still not better and do not have the mental ability to do the course, I have asked for a refund or for the funds to be transferred to another course but I have been told No. I have paid nearly £1800 for this course, I have reviewed the… Read Full Review

Icslearn's Comment

Written on: 15/05/2017

Thank you for taking the time to provide this review.

We do appreciate our students taking the time to let us know about their experiences.

I am sorry to hear that you feel unsatisfied with the way we have assisted you during this difficult time and I would encourage you to contact our Student Services team who will be happy to speak to you about that.

We wish you all the best in your future endeavors.

Rory
ICS Learn

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★☆☆☆☆

“AVOID”

Written on: 05/01/2017 by NoelleGauthier457 (1 review written)

Money scheming compnay, zero support from tutors, phone lines down, messages ignored, money down the drain and have cheek to tell me they are charging £50.00 cancellation, erm not when you have not stuck to your part of the agreement… Read Full Review

Icslearn's Comment

Written on: 19/01/2017

Thank you for taking the time to leave this feedback for us.

We are disappointed to learn that you have not been pleased with your learning experience and we are keen to find out more about what has caused your dissatisfaction.

Please contact our Student Services team who will be happy to assist and advise you.

Kind regards

Rory
ICS Learn

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★★★★☆

“Level 3 HR certificate ”

Written on: 03/10/2016

The reason for choosing ICS Learn was the fact that I could fit the course around my work and personal commitments and it did so perfectly. I found the two workshops in London I attended for the HR course to be an extremely useful source of support, a place to share ideas, an opportunity to meet the tutors in person and the perfect opportunity for networking. I also found the mentor/support team to be very helpful… Read Full Review

Icslearn's Comment

Written on: 16/11/2016

Hi

Thank you for taking the time to leave this feedback for us.

We really appreciate hearing from our students and are always looking to improve our service.

Glad to hear that you've found the resources useful and wish you every success in the future.

All the best

Rory
ICS Learn

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★★★★☆

“Thank you ICS!”

Written on: 03/10/2016 by 433Gauthier (1 review written)

I enjoyed the course. Invaluable for keeping up-to-date with business trends and equipping students with basic, theoretical knowledge. Sticks faithfully to the CIPD syllabus. What I feel would be beneficial though would be some HR situational case studies. Also, it takes a fair bit of organisation to synch your studies with the dates of the compulsory workshops initially. I know someone who managed to finish the course within 6 months although for most people I think that would really be… Read Full Review

Icslearn's Comment

Written on: 03/11/2016

Thank you for taking the time to leave this feedback for us.

We really appreciate hearing how our students are getting on and what they think of the course/service, so it's especially good to hear how pleased you have been.

All the best in your future endeavors

ICS Learn

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Charmaine12's Comment

Written on: 12/12/2016

Hi,

It would be great to know which level you studied and why you did this over a classroom scenario.

I am thinking of completing my CIPD with ICS.

Thanks

Charmaine

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★★★★★

“CIPD Learning & Development with ICS Learn”

Written on: 11/08/2016

ICS Learn were very helpful and professional throughout the course of my studies. All the material is available online and tutors get back to you quickly with any help you need. The course was broken down into units which made it easy to see how I was progressing in my studies. Being distance learning gives the flexibility to work at your own pace and convenience. This was perfect for me as I work full time and have a family with children. The workshop in London was fun, enjoyable and… Read Full Review

Icslearn's Comment

Written on: 22/08/2016

Thank you for taking the time to leave this great feedback for us.

We really appreciate hearing how our students are getting on and we're really pleased to hear that you've been getting a lot out of the course.

All the best

Rory
ICSLearn

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★★★☆☆

“Short on information”

Written on: 08/08/2016 by 83McCartney (1 review written)

The course itself was good, but there was very little help from either tutors or mentors. Correspondence from ICS after completing the course was not existent, I had to contact you to find out what happens next. Overall, I was not impressed with the admin side of the course… Read Full Review

Icslearn's Comment

Written on: 08/08/2016

Thank you for taking the time to leave this feedback for us.

I'm sorry to hear that you did not find the tutorial and mentor teams very useful. Most of our students fin the unlimited tutorial support to be very useful in helping them with their studies.

We wish you every success in the future.

All the best

Rory
ICS Learn

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