I joined but now a problem has crept up, which threatens peaceful time at the company. This letter is regarding the behaviour of a Trainer Divvya who works in DLF IT PARK RAMAPURAM CHENNAI INDIA, I was forced to discontinue, I am completely disappointed, kindly have one on one with training batches before they reach the floor for calls, so management you people can come to an understanding what’s been imputed in the head she talks nonsense and creates negative impact, canvas Employee to other organization and get commission aside , Lycatel she is a disgrace, You have to seriously look into it. if proper actions aren’t been taken I am planning to register a formal complaint regards to this on company blog so new joiners can beware of this lady Trainer.

I joined but now a problem has crept up, which threatens peaceful time at the company. This letter is regarding the behaviour of a Trainer Divvya who works in DLF IT PARK RAMAPURAM CHENNAI INDIA, I was forced to discontinue, I am completely disappointed, kindly have one on one with training batches before they reach the floor for calls, so management you people can come to an understanding what’s been imputed in the head she talks nonsense and creates negative impact, canvas Employee to other organization and get commission aside , Lycatel she is a disgrace, You have to seriously look into it. if proper actions aren’t been taken I am planning to register a formal complaint regards to this on company blog so new joiners can beware of this lady Trainer.

Its not worth the money They are asking for all sorts of info like my driving licence. scan of my passport. credit card number again supposedly for security info. I already had given them my phone #, date of birth, account ID etc. DO NOT DEAL WITH THIS COMPANY

1. lots of voice disturbance in the call 2. phone will cut off on its own in the middle of your call 3. the local numbers wont work sometimes. 4. helpless costumer service. will not recommend for anyone to buy it.

The worst and useless customer service I have ever come across. They lie to you on your face. Shit-ty service. Would never recommend to anybody.

In last +6 months I have tried different calling cards and lycatalk is worst among them. 1. First time ever I faced voice quality problems with some phone service. It was not the case for each call but other providers gave me 100% satisfaction. 2. Once I recharged for $10 within 3-4 days they increased their rate from 1 cent/min to 1.5 cent/min. How can they increase 50% rate suddenly, on top of that they are not ready to refund me for unused amount, when I bought service they guaranteed for certain rate, if they cant stick to it at-least release me. 3. Their speed dial is worst, so many times it connected me to wrong numbers and I had to apologize to the other person. 4. Most of text boxes on their site doesn't allows copy-paste, every time while putting numbers I have to type rather than copy-pasting from my common list. I hope they read this and correct those errors, it is frustrating to write all those numbers again, it even don't allow to copy text. My suggestion is to avoid them.

This is the worst international phone card company I have come across. Their local access numbers are false/disconnected numbers, and they don't have 24/7 customer service although they say they do, and I live in Buffalo, NY, and I tried to use the Lyca Asia and Global Tel cards. Card numbers: 8035-0011-5675,8035-0014-6743, and 6868-0009-3126. I used these two cards between July 4th and July 6th 2013. First, I used the Global Tel card. The Buffalo local access number 716-541-3977 (this number appears on both cards) does not work. It has been disconnected. It was around 9.00 p.m. and Lycatel customer services operate ONLY weekdays 9-5. I needed to make an urgent call to Canada, and other call cards give me 100+ minutes, so I thought I'll use the toll free number. It turns out I had 50 minutes. I still wanted to make the call and I used up 33 minutes. The next day, I tried calling to Canada again to use the remaining minutes, and again the local access number did not work. I presumed that I got fewer minutes because I used the Toll free number so I thought I'll get a new local access number by calling customer service. So I called customer service. They gave me a second number, which also did not work. I called a 3rd time and they gave me 4 numbers, of which 3 have been disconnected, and the fourth always (and I mean absolutely ALWAYS, no matter what your circumstances) says "all circuits are busy now." Essentially NONE OF THEIR BUFFALO LOCAL ACCESS NUMBERS WORK. I tried using the toll free number again, a second time, to make my call. It said 0 credit. So I called customer service again. I didn't think that it was fair to penalize me because their LAN's are all disconnected. So I called customer service once again, and asked them quite politely to check the credit on my card. The woman who answered the phone said that they will take up to six hours to check my minutes. SIX HOURS. It was close to 12.00 noon, so six hours meant next day because their customer service don't work after 5. By this time, to be honest, I was quite angry. I asked them for a U.S. number I could call to get the situation clarified. They said that they are not authorized to give that information. Then I asked if there was someone I could complain to for selling call cards using false access numbers. Again they said they cannot give that information. I asked them if there was way that this could be fixed before six hours. They said no. Because I needed to make the call, I bought two Lyca Asia cards without realizing that they were from the same company. I managed to take one call to Sri Lanka using the toll free number: it gave me less than a minute. I tried to call Canada, and the call went to an answering machine (less than 15 seconds). After that, I had 0 balance. They never got back to me on the complain I made. So beware. They give you false local access numbers, don't have 24/7 customer service as they claim they do, and they claim they need 6 hours to check your card balance. I hope some manager reads this because all they seem to have are just two customer service people running the entire company.

PURCHASED 3 VIPER INTERNATIONAL CALLING CARDS.I used my cards to call Pakistian on Saturday 3/oct/2012 I had a balance of £1.79 in credit. When I tried using my card it was telling me that I had no Credit? Huh. I contacted customer services and an Indian lady stated that there system was down and can I call in back in 30 min! say it all!!! Today I contacted Customer services at Viper and Spoke to Raj yet another Indian who stated that there has been an increase in call tariff to Pakistan and that I have made 5 call totalling 950 min!!! previously I was able to get nearly 1500 min per card calling the same number!!!! then he told me that there were charges for using the card? huh What a joke!!!! then I asked him if they were regulated which he refused to answer!!!! Surprise surprise!!! THIS A AN ABSOLUTE CON!!! PEOPLE LIKE THIS ARE EVIL DEVIL WORSHIPPING B*ST**DS WHO MAKE THERE LIVING CONNING INNOCENT PEOPLE!!!THANK GOD FOR BT WHO MAY SEEM TO BE EXPENSIVE BUT TRUST ME BUYING A CARD FOR £5 AND PAYING £1.79 IN CHARGES MAKES BT LOOK LIKE SAINT AND REGULATED !!!YET AGAIN FOREIGNERS INVADED OUR COUNTRY TRYING TO MAKE A FAST BUCK AT THE EXPENSE OF GENUINE PEOPLE!!!!SHAME ON YOU!!!! I WILL BE CONTACTING WATCHDOG TO BRING PEOPLE LIKE YOU TO JUSTICE !!!!!!!

Recently, my account was topped up by the tele sales team for £20 and the same has been debited from my credit card account. After this transaction, I had not been able to make any calls and upon contacting customer service, i was told that my account is in blocked state and I need to provide address proof to activate my account. In the first place, it was tele-sales person's mistake to top up my account with an inappropriate address, highly unlikely as £20 has been debited from credit card which wont go through with an inappropriate address. Upon contacting, customer care for couple of times(ticket number : 3036 454 and spoke to psuedo names) over two weeks, I was promised that I will get a call back and I was asked to put this in writing to cancel my account. Given the pain that I have to go through and not getting proper attention to get this issue resolved, I think, it is more of a money making rather than a paid service. Avoid Lycatalk at all costs.

despite being promised 60 minutes of calls, when i made the first call i was informed it was only 39 minutes. after 20 minutes the call was cut and i was advised that i did not have sufficient credit to call back. i contacted customer services and was tolod i had to call back 6 hours later as the system had not been updated. i called back and waited 30 minutes in a queue before deciding to try the next day. i waited 20 minutes and was the told the system still had not updated and asked to call back in 3 hours.

I bought a lycatel cobra card in fact I have bought a few...previously as in about two years ago these cards were value for money but currently they are completely not worth buying. I bought a five pound card and spoke to south africa for less than an hour. The cost of calling came to about 10p per minute..I could have used my normal phone without card and would have been charged less. What is more alarming though and this is why I WILL BE LODGING A FORMAL COMPLAINT WITH OFCOM is the fact that the card says that it is £5 and £5pound free. When you call the automated operator says that you have afew thousand minutes and at £5 pound you are told that you have 500 minutes but the card runs out not even after 30minutes. You are misselling cards and this is a criminal offence.