123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
83% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

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★☆☆☆☆

“Buying a domain from 123 Reg is a pain in the ....”

Written on: 20/10/2017 by Thompsonca6 (1 review written)

Tried to buy domain names but was unable to do so. Low prices were bumped up five-fold if purchased for more that one year and the entire process was like booking a 'budget airline flight' with the company desperate to add extras to take the initial sale to many times the advertised price. Finally I was unable to pay and received HTTP 403 Forbidden message. The whole thing was a total pain… Read Full Review

123Regonline's Comment

Written on: 07/11/2017

Hello,

I am really sorry to hear that you experienced problems when purchasing your domain name. It sounds like there may have a temporary error on the website, which unfortunately can happen occasionally. Please be assured that whenever an issue does occur on our website we do strive to make sure this is fixed as quickly as possible.

In regards to the pricing, we do not routinely charge more for longer domain name registration periods, however, if the particular extension you were purchasing had a special offer for the first years registration at a discounted cost, additional years would have been charged at the standard price. We always aim to make the pricing of our products clear to our customers at all times. If you do have any outstanding issues I would be happy to have these looked into for you.

Kind Regards.

Nerys - 123 Reg

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★☆☆☆☆

“I AM SO angry with this company. First on 2012 they...”

Written on: 02/10/2017 by mgd121314mgd (1 review written)

I AM SO angry with this company. First on 2012 they charged me and few months after i called and cancelled with them and second year which was 2013 they took another payment and now today 12th October 2017 after 4 and half year of not using that Domain name they have taken money again . I am warning people not to go near this company and wish they burn in hell for cheating an unemployed person and they refuse to pay me back as i have not used their services since 2013 . And all those who have… Read Full Review

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★☆☆☆☆

“Commercially corrupt and obstructive ”

Written on: 20/05/2017 by Griffith469 (1 review written)

I have had a domain nae and web site hosted by them for years the web site trading as web fusion In 2016 they took payment from my credit card without my authority. They would not respond to any correspondence even when sent by recorded delivery. I then found that my web site was not being hosted at all. They said it as because my domain name had expired and that was a temperate company, 123-Reg. But the payment to web fusion was taken by 123-reg. I have spent ten months pursuing this… Read Full Review

123Regonline's Comment

Written on: 08/06/2017

Hello,

I am sorry to hear that you have had difficulties and that these have taken longer to resolve than you, and we, would like. Without having details of the account I cannot comment on what exactly has happened on the account, however if you could supply the domain name to myself I would be more than happy to investigate and find out why there was a delay in resolving your issue and also to make sure that you do not have any further issues you require assistance with.

Kind Regards,

Nerys
123 Reg

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Utnf4536Ks's Comment

Written on: 03/10/2017

I know the pain you have gone through and wish Hitler was alive to deal with such son of bitc----es . This is why everyone come to this country because they do what they like and there is no one to help you . STAY AWAY FROM THIS DAYLIGHT ROBBERS .

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★☆☆☆☆

“Terrible company”

Written on: 21/01/2017 by Boilercheck (1 review written)

Sold my domain and ignored my emails regarding payment and then they send me to another domain company saying I can buy it back from them at 3 times the price very corrupt company would not advise any one to use this company for anything… Read Full Review

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★☆☆☆☆

“Go to another provider who has a support function”

Written on: 16/10/2016 by Ashlynw161 (1 review written)

Hurrendous. The support team provides a 'how to' guide with the exception of one excellent employee,and trust me I have spoken to a lot, the rest do not get back to you and when they do they just send you a link to the FAQ. Having spent many years in marketing dealing with web hosting folks I have never ever exeprienced a shambollic support service such as this. You could get a job there as support. Copy and paste a link and you are done! … Read Full Review

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★☆☆☆☆

“Taking money - No notifications / reminders”

Written on: 05/05/2016 by Browne68 (1 review written)

So within the last 10 days £121 has been taken from my account. I received a reminder that a number of domains were due for renewal the morning the money was taken and nothing prior to this. I then spoke with a person from customer service who claimed this was my mistake and error. Sorry but taking the money at 3am and sending the reminder at 6am is pretty impossible to resolve / prevent. I then checked my bank account this morning expecting money in from a customer to see another £22.78… Read Full Review

123Regonline's Comment

Written on: 12/05/2016

Hello,

I am really sorry to hear that services have renewed which you didn't wish to. I can confirm that we do send out renewal reminders, prior to the renewal and invoices once the domain name has been renewed. I would really like to have a look into this account and have a check on these emails. I will also be happy to have a look into the renewals and hep you resolve these.

If you can let me know a ticket ID or a domain name I will be in touch.

Kind Regards,

Nerys

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★☆☆☆☆

“Dysfunctional company”

Written on: 30/03/2016 by kokomorbt (5 reviews written)

Moving a client's domain to another Registrar. 123-Reg actioned their part of the move, then emailed me when the move was complete telling me if I had any problem I should log in to my account to update the ticket. The next day I discovered that my email address is still live in their system and causing problems, so I tried to login only to discover they had automatically disabled my account when the move occurred. How can I login to report a problem with a domain move when moving a domain… Read Full Review

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★☆☆☆☆

“Slow Support with no idea what to do”

Written on: 15/03/2016 by AngieGriffin-Alt458 (1 review written)

I haven't used them for hosting and wouldn't dare to, I contacted support (live support first) just to unlock a domain, This couldn't be done via live support who "escalated it" 24 hours later, live support just asks me to wait, i have used other hosting companies who reply within 30 minutes to support queries, and this is just rediculous… Read Full Review

123Regonline's Comment

Written on: 15/03/2016

Hello,

My name is Nerys and I work here at 123-reg.

I am really sorry to hear that your issue was not resolved when you first contacted the support team, we do solve most problems in the fist contact, however there are occasions when we need to do a little extra work and they do need to be sent to a different team, to deal with, which can take a little longer.

If you could let me know your chat ID or ticket number I would be happy to have a look into this for you and check on the progress.

Kind Regards,

Nerys

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★☆☆☆☆

“Please read this before you use 123 reg”

Written on: 07/03/2016 by AdriannaBenton (1 review written)

I signed up with 123 reg shared hosting around three months ago and I would like to share my objective experience of the company. I am a freelance web designer and I hosted my own business site and 8 of my portfolio sites with this company. The sales team, as you would expect, are very friendly and helpful but i'm afraid the good standard of service stops at the point of sale. A constant problem for me was slow website loading times - sometimes my sites would take in excess of 20 seconds to… Read Full Review

123Regonline's Comment

Written on: 11/03/2016

Hello,

My name is Nerys and I work here at 123-reg. Thank you for taking the time to leave us a review. All feedback we receive is really important to us.

I am really sorry to hear that you experienced some problems with using our products. We really want all of our services to meet our customers' needs. To help us understand the problems you experienced with your hosting package I would like to be able to look into your account in some more detail. If you can provide a ticket ID or domain name you had with 123-reg I can get in touch with you and start finding out what has happened.

In regards to the Search Engine Optimiser we offer, I would like to assure you that the tool, and free trial, is offered in good faith. Within the results you are shown for the scan you will receive scan results specific to your particular website and also some general advice, which is applicable to everyone in their SEO efforts. The contact form is one of these general pieces of advice, which is why you were shown this. As a user of the product it would be great if we could have some further discussions with you about your experience. If you do wish to provide some details I will be touch with you.

Kind Regards,

Nerys
123-reg

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★☆☆☆☆

“The worst customer support ever”

Written on: 25/11/2015 by Macyb1958 (1 review written)

messTICKET ID: 151125-000168 My website was down for 5 days waiting for a SSL certificate. After is was finally issued I urgently needed 123 reg tech support to install which they said they would do. I spoke to 3 different people on chat support and 2 people on phone support (i expect i will have a huge phone bill) All in all I was given the complete run around for 24 hours by these various "tech people" saying it will be done in 1 hour, someone will contact me to help, we will open a new… Read Full Review

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★☆☆☆☆

“Got terrorised by customer service to pay”

Written on: 07/10/2015 by igorchoromanski (1 review written)

Im a client for a while I've registered domaians got shared hostig. My WordPress website got hacked loosing the data base. 123 reg Customer service aggressively demanded £20 fee to recover my website threating that I will loose my website which happened later since I was late to pay the fee and back up was gone..They dont care about single client got so big that the only objective is to suck as much cash of the clients for bad service quality or terrorists customer service I will never use… Read Full Review

123Regonline's Response to igorchoromanski's Review

Written on: 20/11/2015

Hello,

My name is Nerys and I work here at 123-reg. I am really sorry to here that you have experienced problems and would like to be able to investigate this for you. Without looking at your account I cannot advise on your situation precisely. If you would like me to investigate please let me know your domain name or a support ticket ID and I will be in touch.

Kind Regards,

Nerys

123-reg

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Igorchoromanski's reply to 123Regonline's Comment

Written on: 21/11/2015

I have closed down my account and moved all the domains to honest service provider 150210-000864.

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Igorchoromanski's reply to 123Regonline's Comment

Written on: 21/11/2015

Thanks to your company atrocious customer service I have lost £200 spent to create my website template I do regret ever opening account with 123reg !

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★☆☆☆☆

“Unauthorised transactions”

Written on: 09/07/2015 by Kasey221 (1 review written)

Do not trust this company! I have been subject to fraudulent transactions from this company that have never been agreed to. They avoid any possible way to support you and when you do finally find a way to get in contact they avoid talking to you because you dont have an account with them even though they've been taking money from your account?… Read Full Review

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★☆☆☆☆

“Apporling ”

Written on: 26/06/2015 by AryannaVaughn (1 review written)

We used 123 for years and in the last two years they have gone down hill. We used there Webmail for business and at least twice a month we would suffer downtime. This means our business would have to stop as we are an online support team. I seriously suggest if you are thinking of using 123 regs. Only buy domains and nothing else. … Read Full Review

Tom2020's Comment

Written on: 26/06/2015

“Appalling" Sodding autocorrect

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123Regonline's Comment

Written on: 03/07/2015

Hello,

I'm Nerys and I work here at 123-reg. I am really sorry to hear that you have been having trouble with your email. I can assure you that any time our customers services are effected we do all we can to make sure everything is up and working again as quickly as possible.

If you would like me to have a look into the problems you had on our account specifically please let me know a domain name or a support ticket ID I will be in touch with you,

Regards,

Nerys

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★☆☆☆☆

“Website Offline more than it's online”

Written on: 22/06/2015 by bhBuckley482 (1 review written)

I am writing this review whilst incredibly upset, I purchased a business hosting package two weeks ago. since then the website has been down twice and is currently down now. The first time it was down for 12 hours and the support was very poor. The website has now been down for 24 hours, they have not replied to a single email, facebook message, tweet or ticket. It says on their website that support is closed today for training and also tomorrow. That means my website could be down for 3… Read Full Review

123Regonline's Comment

Written on: 03/07/2015

Hello,

I'm Nerys and I work here at 123-reg. I am really sorry to hear that you have been having trouble with your website,. I would be happy to have a look into for you.

If you can let me know a domain name or a support ticket ID I will be in touch with you,

Regards,

Nerys

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★☆☆☆☆

“this is second time terrible experience ”

Written on: 09/06/2015 by naeem12343 (1 review written)

sorry to say this. but u guys are not at all co-operate. live chat is really terrible the way they response is ages. and that to no clear response i was with a guy and itwas terrible expreince . not at all coopearte dont feel like to come back or prefer to have this any other sorry to say … Read Full Review

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★☆☆☆☆

“Charges”

Written on: 30/04/2015 by Carverhk381 (1 review written)

I have received a bill for £4.95.I have not asked for anything. Surely this is illegal??… Read Full Review

123Regonline's Comment

Written on: 12/05/2015

Hello,

I'm Nerys and I work at 123-reg. I would be happy to have a look into this for you and find out which service this is for. If you could let me know the domain name or a support ticket I will be in touch.

Regards,

Nerys

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★☆☆☆☆

“Not pleased with service provided”

Written on: 14/04/2015 by 262Vargas (1 review written)

Quite definitely WOULD NOT recomend123-REG.co.uk they cancelled my Domain name . took a fortnight to straiten it out plus cost. very displeased… Read Full Review

123Regonline's Comment

Written on: 28/04/2015

Hello,

I'm Nerys and I work here at 123-reg.

I am really sorry to hear that you have had some problems. I would like to look into these for you and see what we could have done to improve your experience, and would also be willing to help with any further problems.

If you would like me to, please let me know your domain name or support ticket ID and I will get in touch.

Regards,

Nerys

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★☆☆☆☆

“Slow and often secretly broken”

Written on: 09/04/2015 by JohnWebDev (1 review written)

I think 123-reg rely on having customers with websites that are rarely used so that they can get away with fixing problems before anyone has noticed. For the last two years I've noticed several issues which happen intermittently on the server-side. Along with it often running very slow this does not encourage confidence in 123's hosting. However, in the last two months their server-side email service has been blacklisted three times, stopping my site sending emails to the users for around a… Read Full Review

123Regonline's Response to JohnWebDev's Review

Written on: 14/04/2015

Hello,

My name is Nerys and I work here at 123-reg.

I would be more than happy to look into any problems you are having and work with you to get them resolved. for you. If you would like me to please let me know a support ticket ID or domain name, and I will be in touch.

Regard,

Nerys

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Johnwebdev's reply to 123Regonline's Comment

Written on: 20/04/2015

This is the ticket number: 150302-000551

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★☆☆☆☆

“Suspend domains without contact”

Written on: 02/04/2015 by Nelson408 (1 review written)

Sick of getting my domains suspended it takes nothing to pick up a phone and call us as its a service we pay you for. I will move everything away from 123 reg and i have been with them for years. Very very very poor gone down hill… Read Full Review

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★☆☆☆☆

“dodging customer service”

Written on: 18/02/2015 by Lauris (2 reviews written)

Another site that is doing whatever they can, so that it would be as hard as possible to reach any human in resolving problems. Why can not they send an email telling my renewal is due in 7 days, do you want to keep it or cancel. Now I have to chase my money back and ask for a refund and cancel my agreement. WE ALL HAVE RIGHT TO CANCEL RENEWALS FOR QUITE SOME TIME AND GET OUR MONEY BACK… Read Full Review

123Regonline's Response to Lauris's Review

Written on: 24/02/2015

Hello,

My name is Nerys and I work here at 123-reg.

I would like to assist you with this matter. We have renewal reminders which are sent out to all of our customers to advise of upcoming renewals, and help each of our customers to manage their accounts. I am keen to look further into your particular problem and the reminders for your products, to find out what has happened and resolve any issues that are still outstanding. If you would like me to, please let me know a domain name or support ticket ID and I will be in touch.

regards,

Nerys

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