I never liked the mattress. I found my hip sunk in raising my legs uncomfortably high. But my wife was happy with it. The salesman said don't sit on the sides as this can make the mattresss sag. We avoid this, but it is hard to do! Clearly the side with more traffic is sagging. The worst thing 3-4 years on is the foam top has split in multiple places, on both sides. We are less than 80kg, so pretty normal. Will see if the 5 yr guarantee is up for it, but I don't want a replacement!

We purchased a kingsize Flexcell 1000 mattress in December 2009. It was a very expensive mattress (we paid £580) and so expected it to a) be very comfortable and b) last for years. I have found it to be comfortable BUT only when I am on my own in the bed sleeping on one side. As soon as my partner gets in the bed on the other side I roll into the centre. He is of average weight and height so this should not happen. I either have to lie on my back right at the edge of the bed in order not to get backache, and consequently do not get a good sleep, or get up and sleep in the spare bed which is not really acceptable. I have now reached the end of my tolerance for this fiasco and am looking to replace the mattress. As I believe it is faulty, I tried to contact the retailer to find that they had gone out of business. So I contacted Breasley directly - they agreed to consider the application if they felt the fault is genuine, and asked for a photo showing the dip, which I sent. Of course, they replied saying they were unable to confirm that the mattress has a manufacturing defect, and that over time the body will create a natural impression on the mattress known as settlement and is perfectly normal. This is rubbish - we hadn't lain on the bed for several hours before I took the photo, and also it was in the middle where neither of us sleep. I've read a response to another review from an advisor at Breasley customer services saying that 2cm dip is normal - the dip shown in my photo is clearly more than 2 cm and obviously the real problem is when we are lying in the bed and roll towards the middle, how am I supposed to show this in a photo? If you read this, can you help me as I'm obviously not going to get anywhere with the customer services manager?

I purchased a Breasley Flexcell 2000 pocket sprung mattress in November 2013 and subsequently had to contact the supplier to complain about it's effectiveness. I sent a plethora of photos as evidence and when I did eventually receive a reply from Breasley it was not only derisive but they would not accept that there was a problem. I returned this email with further evidence but they have not even deemed this worthy of a reply which is not only annoying but very poor customer service. So, for anyone planning to buy a similar mattress.... it dips in the middle which is the opposite of what the advertising suggested it would do. I believe this is false advertising and if nothing else I am quite simply not receiving a comfortable and full night's sleep because of it... Their guarantee 'covers physical defects or changes that cause a visible indentation of more than 2 cm'. My photographic evidence clearly showed this had been exceeded and therefore the 'no roll together' was not achieved. The marketing ploy was invalid and misleading, there is a fault and the guarantee is worthless.

The breasley flexcell memory foam mattress is very poor quality, probably not the worst mattress we have ever bought, but close. Its very hard compared to other foam mattresses I have slept on and really takes some getting used to.