Despite liaising with the team by email DAILY and providing progress reports in regard to information they requested, the company denied receiving these emails ( even though there are email responses confirming receipt!) They would not wait a further 24 hours for me to submit the information they needed. This resulted in me having no car insurance and then Having to wait for a refund Worst customer service department I’ve ever spoken to, no empathy, no flexibility and no compassion at all. I’d rather pay for a more expensive premium than insure with This company again. AVOID AVOID AVOID

Several years ago I had a crash. Whilst I received most of the payment I was owed, my no claims bonus was never paid despite the accident not being my fault. Every now and then I email them but get no reply. Shortly after I had the accident, I made the mistake of ringing for an update on the claim. The person to whom I spoke was extremely patronising and spent a very long period explaining various details of why the claim was taking so long. It was a while before I realised that he was just poking fun at me. I could not possibly recommend this company.

SENT FILLM FROM MY DASH CAM , HOW OTHER DRIVER HIT ME BUT THEY WOULD NOT CLAIM AGAINST THE OTHER DRIVER, AT FIRST THEY SAID COULD NOT OPEN FILM THEN I SENT CD AND DID NOT ANSWER EVEN I SENT EMAILS AND PHONE CALLS. NO ANSWER. THAN THEY CLOSED MY CASE AFTER TWO MONTHS , WITH OUT HAVING MY CAR REPAIRED WHAT A JOKE

I made a claim almost 3 weeks ago and still awaiting for Swift cover to give the garage the go ahead to start the repairs on my car. They have provided no courtesy car and given no feedback on the current status of my claim. I spent most of the morning trying to speak to someone in the claims department and after 3 different calls due to being cut off whilst in a queue and a total of 60 minutes of my time and money I still did not get to speak to anyone. There is nothing Swift about Swift cover don't bother with them they are rubbish !!!!!!!

Lets see. On hold on their cliams line for over an hour each call (maximum on hold 2hrs 47 min). They do not answer email correspondence except for auto response mail. They do not return phone calls if you leave a message with their outside hours claims handling phone message taking people. Utterly deflating experience.

Don't use this company if you need to contact them after a claim forget it ,I've tried for 7 days to contact them by phone and e mail I'm now going to send them a letter poor poor service

I recently had a bad experience on the motorway when a lorry drifted out of its lane and hit the side of my car. I took the details from the Rumanian driver who spoke little English but supplied me with his license details and insurance documents. When I contacted Swift cover they said they could get the car repaired but that I would almost certainly lose my no claims and would have to pay the excess. I was told that it was very difficult to chase foreign drives for insurance details and they would probably just say it both parties were culpable. When I asked whether it was worth a try there response was that it was unlikely to be successful. They certainly did not inspire me with confidence that they would pursue the case with any vigour at all. I wrote an email to the person who dealt with my case and asked him to pass it on to the relevant people in the company. Several weeks later I am still waiting for a reply. I have had to make arrangements to have the car repaired myself as I don't want to lose my no claims discount. Very disappointed with the customer service from this company and I will not be taking my(or my family's) car insurance with them again.

Absolutely shocking customer service, it took 2 days from reporting the claim to getting a courtesy car, one that was significantly smaller engine and smaller car which led to having to hire my own car, a cost that swiftcover refused to pay, as I was moving from the north to the south of England and couldn't fit my belongings in the 1 litre car that was offered. Spent 2 days receiving non stop calls from repairers and car rescue companies who didn't know what was going on or even where my car was going to be repaired and several hours on hold and speaking to rude, unhelpful staff at swiftcover. Avoid at all costs!!

Be very aware of these people. My Father is 85 years of age and was told to stop driving so he did not renew his insurance. Swift tried to take his money for renewal out of his account but were unable due to the fact the card had expired. They told him that he should have cancelled his insurance when they sent him a renewal letter. but they were still happy to insure him even though they did not receive any monies or permission. He then received a cancellation letter for 22 pounds. When he refused to pay this they told him they would send him to a debt recovery company which upset him greatly. So even though he did not ask to be insured they are happy to threaten him for something they he did not ask for. Make your own mind up but look at the other reviews on this site they are not good.Customer service is awful.

Whether they pay for your claim is an entirely different matter. What they most certainly WILL do is sell your details to private companies who will continuously call you up and tell you there is compensation available. Having just had a load of abuse from one of these people because we didn't want to sue anyone because we were NOT injured I've now decided to cancel my policy. How this is legal is absolutely beyond me.

If you have a Claim and ring them, they'll probably hang up on you, terrible service, internet based company whose only concern is to collect your premium. DONT WASTE YOUR MONEY, take a policy with a decent company.

I am shocked at the way this company is run. I called them to get the tel numbers & email. I was refused as told they had nothing to do with claims. A driver came around a corner on the wrong side of the road & met me head on. The photographs in snow were a NO BRAINER. They are still tryng to say 50/50 The chop I spoke to was professional but was not allowed to give me the info. I am shocked that this company are part of AXA. I will NEVER deal with them for any insurance. I have been told by my insurers thta SWIFT can take 2 yrs to sort this out. I will be contacting Watchdog today. My advice dont touch them with a BARGEPOLE.I will probably be dead by the time they get around to it & money I need NOW will be gone! I was with AXA but never again.

Beware you will get charged £25 to cancel in cooling off person even if youR cover hast started and your in cooling off period. Rip of company. Won't use again ever.

Do yourself a big favour and stay well clear of Swiftcover, yes they may offer reasonably priced insurance, but this isn’t worth the shocking customer service experience. I lost my job, had to sell my car and therefore cancel my policy, they weren’t at all sympathetic and robbed me blind, by taking everything they could from me, when I objected they just quoted their t&cs at me. By far the worst experience I’ve had with any insurance broker, they really are horrible.

Impossible to get hold of by phone, kept on hold for ages paying premium rate then cut off when transferred!! Not happy

I advised not one use this terrible company insurance they service is absolutely out off order.

I was involved in a no blame accident, third party admitted liability, their insurers, Zenith, admitted liability but Swiftcover wanted to do it knock for knock 50/50 as it saved them work and I would only lose 3 years no claims bonus. To lazy to do their job, did not provide a replacement vehicle although it was in my policy, did the repairs and paid my excess. I had to chase them endlessly to get my repairs sorted and courtesy car arranged. Very long waiting times on phone to attend call. I will pay more and go with some other insurer next time. In one word they are PATHETIC. My advise would be NEVER TO GO WITH THEM no matter how cheap they are, go for the next available cheap option