On 23 June 2022, my house was severely blocked the shower drainage in the ground floor toilet. I phoned Thames Water emergency services to report this problem around 14:00pm. I got a very quick response from Thames Water which sends one engineer with engineering van at 15:30pm to this house. The engineer opened the underground sewage drainage cover outside of the house, it filled with sewage inside. He used the mechanical drive equipment in the engineering van to drain the sewage totally out within an hour and half hours. We greatly appreciate Thames Water’s quick response and wonderful job.

Spoke with a fella from customer support services. Absolute legends this guy, fully supported in my issues, I'm new to London, so he sorted my bills out, ironed out some errors on my account, sent out an engineer to double check our digital reader. I recommend supporting your local water services in London, these guys help you way more than you think! Well done, cheers mate. FYI I'm from Perth, Australia, and we have something called Watercorporation (like Thames Water), which back at home was known for awesome customer services. I'm happy to see here in the UK, in London, I see this same super supportive behaviour through with our, although private, city wide water provider here in London!

The person I dealt with resolved all my issues and was very friendly and professional. Fantastic service and definitely a company I recommend. Thank you so very much.

At 5.00 pm on May bank holiday Sunday I noticed that the manhole coover just inside my property had lifted and raw sewage was flowing out and down the street. I called TW 24 hour number and explained the situation and was told that they would attend within 2=hours, they arrived in just over an hour, cleared the blockage and cleaned up and disinfected it all. The interceptor was blocked and they couldn't clear it totally so they arranged for a vacuum tanker to come and clear that again within 2 hours. The whole process from start to finish was first class and very professional. I have to give all the people involved 10 out of 10 for this. Very well done all of you, good team effort. Also it didn't cost me anything because it is an old house(1900 ish) and a shared sewer

My buy to let property had a water leak which I did not immediately discover as the stopcock was turned off whilst the house was being tidied up for rental and leak was happening somewhere between the stopcock and the meter. Thames .water were very helpful, arranging a booking asap, sorting out my leak allowance with no prompting to do, calls made to me to update me as promised, and my high bill reduced. I was very behind with the paperwork due to personal issues, yet Thames did everything with no prompting. The lady in their office was brilliant - really. So impressed. Thank you! I cannot fault this customer service.

My sewerage flows into next door's property and the into the main sewer and the trap leading into the main sewer appeared blocked from inspection via manhole. I called TW at 11 o'clock in the morning to advise them of the problem and to ascertain if it was their problem, They advised it was their property as the drain served more than one household, and that someone would attend within 48 hours. Well, 10 minutes later, TW guy called me saying he would be there in 5 minutes and after inspecting the problem cleared the blockage and recommended that the trap be replaced as to its age as was gradually disintegrating and was only going to worsen. After he left, half hour later, got a call from TW advising me that they will be replacing the trap in the next two weeks. All I can say is that I have not received service like that for a long time.