Thames Water Reviews - www.thameswater.co.uk

Click here if this is your business
★★☆☆☆
1.8 / 5
19% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Thames Water www.thameswater.co.uk - Ask a question now

Media Gallery for Thames Water www.thameswater.co.uk

Thames Water www.thameswater.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Ages on the phone”

Written on: 28/07/2020 by JankaSopkova (1 review written)

I'm trying to contact them to change the name and get meter reading. As single mum with 1 child to pay £46/months it's quiet a lot. When they finally pick it up the guy told me that he can't do it bcs I'm not account holder, but I was state as additional account holder and payment is coming from my bank account, so I don't see a problem. He just portent he can't hear me. Just terrible. I'm going to ask my landlord if I can switch to somewhere else… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“You get better response from Trappist Monks”

Written on: 03/10/2019 by ThirstyBarry (1 review written)

Thames Water warned us they were shutting off our water for three hours. Three days later it's still off. Seems the subcontractors they hired broke the main artery.Thames's policy is to ignore the paying customers and keep their waterbottles to themselves. Unbelievably poor outfit. Sooner they lose their contract the better… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Like a Wet Weekend”

Written on: 23/05/2019 by Helene123 (11 reviews written)

As a social housing tenant I pay the water rates within my rent and my landlord passes the money on to Thames Valley Water. From time to time I receive a final demand for water rates that have already been paid.One reason that water rates are included in social housing rents is so that those who qualify for housing benefit get the water rates paid too. I have explained this to numerous staff but they don't seem to be able to take it in. Some of their responses are really quite bizarre and these… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Nightmare”

Written on: 04/10/2017 by enBaxter260 (1 review written)

UPDATE. Since then, my MP contacted them to remove the smart device as it is not compulsory under government legislation. They have since switched it on. The result is we have suffered numerous electric shocks, including the babies aged 2 and 3. These clowns then send us a letter to say we would save a few pounds if we sign up to the smart meter account. To us our health and safety is more important than a few quid. These bullies have no shame… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“ABSOLUTELY RUBBISH!!!!!!!!!!!!!!!!!!!!”

Written on: 05/06/2017 by 22Dickey (1 review written)

What a wretched service!! Below the sewege service!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★★★★★

“Blocked sewer”

Written on: 29/05/2017 by BigAl44 (1 review written)

At 5.00 pm on May bank holiday Sunday I noticed that the manhole coover just inside my property had lifted and raw sewage was flowing out and down the street. I called TW 24 hour number and explained the situation and was told that they would attend within 2=hours, they arrived in just over an hour, cleared the blockage and cleaned up and disinfected it all. The interceptor was blocked and they couldn't clear it totally so they arranged for a vacuum tanker to come and clear that again within 2… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“On 31-1-2017 I sent Thames Water A NOTICE of NON...”

Written on: 15/02/2017 by brainfog2 (1 review written)

On 31-1-2017 I sent Thames Water A NOTICE of NON CONSENT re; a smart meter. I received a reply which was inadequate and untrue on 13-2-2017. I awoke the next morning to a card from Thames Water saying they had installed the unwanted smart meter, class 2B carcinogenic, surveillance device to my property. I ran down the road and asked their workman to remove it. He said if I call them they may instruct him to remove it. I phoned and spoke to someone. I explained I had given notice and I am… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Sewage Waste Water Complaint”

Written on: 17/01/2017 by carleefoot (1 review written)

I am writing this review as i feel i have been left with no other option than to let other members of the general public know how Thames Water treat their customers when a serious problem is bought to their attention. I have been living with a bio hazard smell of human feces and sewage since the beginning of December. I has made me really ill with bouts of sickness and severe migraines which Thames Water are aware of and yet still after 8 weeks of this problem no one is willing to confirm when… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor communication and service”

Written on: 03/01/2017 by Corcoraner293 (1 review written)

After moving into a new flat I contacted Thames Water to set up an account. A few months later I called to ask when my bill was due only to be told an account had not been set up. I went through the motions again and a few months later emailed to ask again when my bill was due.This time I was told they would come and do a meter reading and generate a bill in due course. Still nothing so I sent another email. This time I was told a bill would be received on 15th December. Still nothing. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“ABYSMAL CUSTOMER SERVICE!”

Written on: 23/09/2016

I have attempted to contact Thames Water Ltd on many occasions in the past few years, regarding inconsistencies with my bill, only to be left waiting 30 minutes for the call to be answered, and then receiving incorrect information time after time. The last person I spoke to sounded about twelve, and had an IQ to match. It’s time they were held to account re their mismanagement of their customers’ accounts. Obviously, they have no respect for their customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Was away for a month and beside the High bill received...”

Written on: 30/08/2016 by Samanthaj422 (1 review written)

Was away for a month and beside the High bill received and disputed for 1 yr upfront aggressively demanded, rude customer service apart of 2 ppl spoke to. Still damaging my credit score by demanding with red letter payment, when hardly isn't even half year. Asked to have installed a meter but refused based on no reason. Worked out from their website Thames Water easy-to-use calculator, and turned out to be a lot less. But I'm still with unsolved situation. Asked for a metr to be installed and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★★★★★

“Excellent resolution of water leakage”

Written on: 13/07/2016 by kellyatm (1 review written)

My buy to let property had a water leak which I did not immediately discover as the stopcock was turned off whilst the house was being tidied up for rental and leak was happening somewhere between the stopcock and the meter. Thames .water were very helpful, arranging a booking asap, sorting out my leak allowance with no prompting to do, calls made to me to update me as promised, and my high bill reduced. I was very behind with the paperwork due to personal issues, yet Thames did everything with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Pathetic”

Written on: 06/03/2016 by 487Fallon (1 review written)

Continually make "mistakes" which happen to be in their favour. Keep an eye on them and don't pay by direct debit as it it more likely their thievery will go unnoticed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Bad service”

Written on: 23/02/2016 by goPeters144 (1 review written)

I have a blocked drain and still after 24 hours nobody has phoned /turned up. It is a shame we have no choice in choosing our supplier! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Blocked drain”

Written on: 29/01/2016 by Finley20 (1 review written)

My sewerage flows into next door's property and the into the main sewer and the trap leading into the main sewer appeared blocked from inspection via manhole. I called TW at 11 o'clock in the morning to advise them of the problem and to ascertain if it was their problem, They advised it was their property as the drain served more than one household, and that someone would attend within 48 hours. Well, 10 minutes later, TW guy called me saying he would be there in 5 minutes and after inspecting… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“MONEY GRABBING AND HEARTLESS”

Written on: 03/11/2015 by ceSampson419 (1 review written)

Thames water referred me to a bullying debt collector as i owed the grand total of £29 and have made my life so miserable,phone calls all day and i am disabled,heartless robots… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Rectification of leak ”

Written on: 21/09/2015 by vchurchley (1 review written)

Notified THAMES WATER of water leak in street Representative / Co ordinator assured me the matter would be taken care of. Three days later on a Sunday, engineers diagnosed and repair carried out . Good Service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“cant even bill correct owner”

Written on: 01/10/2014 by digit107 (1 review written)

I keep getting incorrect bills for my property which I rented out. The bills are for someone else on the next street!! I should not be recieving any bills as the property was rented out. After 2 years I am still being chased for thousands of pounds… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Terrible, borderline illegal process.”

Written on: 24/09/2013 by MattNefarious (1 review written)

Furious with Thames Water. I recently moved house and informed Thames Water. They closed the account and came up with a final bill of just under £200. Considering this is a one bedroom flat on which all previous bills had been paid in full I was understandably suspicious of this. Called them and they said they'd look into it but I would be informed of the final amount and no money would come out of my direct debit. Of course, just this morning I'm informed by the bank that that amount has… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Estimated Bills each over £1000 for 3 years”

Written on: 07/09/2013 by j186 (1 review written)

For the first 3 years in my property every estimated bill I received was over £1000 in one case near £1700 when the correct amount was around £50, in one case they had even taken the money from my account before I had received the bill through the post. Every 6 months for 3 years= - Received bill through post, noting how high it was. - Called Thames water and made a complaint, was told it was a computer fault and wont happen again. - Repeat six months later. If I could change to another… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
overview