Groovystyle - Baby Equipment Online Reviews - www.groovystyle.co.uk

★★★★★
4.5 / 5
90% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Groovystyle - Baby Equipment Online - www.groovystyle.co.uk

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Latest Reviews

★☆☆☆☆

“TERRIBLE order management, ZERO customer appreciation”

Written on: 02/05/2018 by Maddoxx60 (1 review written)

Terrible customer service, very poor logistics and order management. And they really don’t care. The ‘family’ business is run like most- all about the profit, not much customer care or appreciation. They could not care about the inconvenience and problems caused from THEIR errors and lack of basic communication. They are not worth the hassle, many other places offer the exact same services, so save yourself some time and stress and shop elsewhere… Read Full Review

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★☆☆☆☆

“Terrible aftercare”

Written on: 02/07/2015 by Carver469 (1 review written)

We bought a very expensive buggy as part of a package from this store. Important components of the package are delayed by months and no apology or reparation was forthcoming although this caused huge problems for us. The buggy then had a safety issue which we heard about by chance visiting a different shop- groovy style did not inform us of this or apologise for not doing so when this was raised with them. I have found their aftercare and general customer service to be awful and bordering on… Read Full Review

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★☆☆☆☆

“Took funds when they did not have item in stock”

Written on: 05/06/2015 by Fafz100 (1 review written)

Quite disappointed with this company. I ordered an Ubbi nappy pail which was acknowledged and charged to my cc account. After a week of not getting any feedback, I called only to be informed the product was out of stock until august (my baby is due early July). Groovy style should develop the courtesy not to charge customers for out of stock items and /or not advertise the products when they clearly cannot deliver on their promise… Read Full Review

Fafz100's Response to Fafz100's Review

Written on: 12/06/2015

Update

Groovy style apologised for the error after I contacted them and promptly refunded the funds to my credit card.

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★★★★★

“Best place ever !!”

Written on: 17/04/2015 by Hannahkathleen (1 review written)

Brilliant staff members - all very helpful. Would definitely recommend. Assembled my pushchair for me and put in my car ! Couldn't of been more easier - love my vista pram ! Thankyou so much… Read Full Review

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★★★★★

“Great service & delivery”

Written on: 17/04/2015 by Katieeverest (1 review written)

A great customer service- I wanted to order the Uppababy Vista pram which was out of stock at a lot of other retailers. They were very helpful and I received my pram within a few days. The delivery service was accurate & kept me up to date on the status. Would definitely recommend and use again - thank you!… Read Full Review

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★★★★★

“Absolutely fabulous!”

Written on: 20/02/2015 by egibbs (1 review written)

Great shop with friendly helpful staff good selection of baby & toddler necessities & great value for money! Highly recommended… Read Full Review

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★★★★★

“Brilliant service, brilliant price.”

Written on: 04/02/2015 by wincey79 (1 review written)

I found the website by accident while I was searching for a good price for the Maxi Cosi Mura Plus 3 and this one popped up. The price was the best I had managed to find and they still had stock too! I ordered and forgot to write some information on the order form about delivery, so I emailed customer service and they got back to me very quickly and did all they could to help. My pushchair arrived either the next day or the day after that (I cant remember - baby brain!) but it was very swift… Read Full Review

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★★★★★

“Friendly, knowledgeable service.”

Written on: 03/02/2015

As above. Friendly service. Very knowledgable about product details. Highly recommended… Read Full Review

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★★★★★

“extremely happy with the service ”

Written on: 13/01/2015 by stacey.green.505 (1 review written)

Brilliant customer service, helpful polite. Everything from ordering to delivering ran smoothly, couldn't of asked for better service… Read Full Review

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★★★★★

“Faultless customer service!”

Written on: 08/12/2014 by IrvinLowe (1 review written)

I can't fault the customer service! I talked to two employees there and they helped me work out the best carseat for my son. The two seats that I thought I'd narrowed it down to didn't fit in my car (one team member helped me try the seats out while another kept an eye on my son while he slept in their shop!). The knowledgeable staff there were able to help me choose an alternative and I saved money, too. I wish I had found this place before setting up the nursery, because they had all the… Read Full Review

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★★★★★

“Great and cheap”

Written on: 09/11/2014 by TraceyDavis (1 review written)

I went into the showroom. Staff were very polite and helpful. I purchased a number of items and saved around £100. Definatly the cheapest company I found. Would higher recommend!!!!… Read Full Review

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★★★★★

“excellent service”

Written on: 18/10/2014

Excellent customer service - helpful on their phones, answered my queries. Delivery service second to none - order was promptly dispatched the next day. Items delivered was what was advertised. Items well packed for delivery… Read Full Review

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★★★★★

“Fantastic service again”

Written on: 10/10/2014 by Kerr482 (1 review written)

We went to collect our car seat (which we’d had fantastic service in selecting and fitting), and thought we’d ask about buggies. There was one that had just been released that we were interested in but we weren’t expecting to find it in the shops yet. Groovystyle had them in stock. They’ve always got the best products available as soon as possible, and the owner is so informed it’s amazing. He knows everything about every product and can give you really good advice in selecting… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 07/10/2014

Now these people know their stuff... The staff are attentive, are highly knowledgable on their products and are able to give an informed opinion. Buying car seats for babies is a mine field and I'm certain that we were guided and choose well - maxi cosi two way pearl for info. The owner delivered the seats himself and took the time to talk me through the products and even offered to fit it there and then. I love that we are supporting an independent and a family business and I feel reassured… Read Full Review

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★★★★★

“Excellent Service and Stuff”

Written on: 13/08/2014 by Korbin146 (1 review written)

Excellent customer service. Friendly and incredibly helpful. Very knowledgeable and helped me find exactly what I was looking for (both a car seat and a new buggy). Lots of other useful things in the store too. Toys available to distract my baby whilst I chose and the staff were supportive and very adept with her too. Very pleased with my purchases and the prices! Highly recommend… Read Full Review

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★★★★★

“Cannot recommend enough...”

Written on: 02/06/2014 by DarioMorris (1 review written)

Everyone here is really helpful and accommodating. We made a special journey to the shop and we were not disappointed. The staff took the time to go through travel systems thoroughly with us, and answered all of our 'first time parents' questions with confidence. The ordering process was easy and once items were all in stock, our things were delivered at a time that suited us. We will definitely be returning to the shop as they were so helpful, and their prices are the same, if not better… Read Full Review

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★★★★★

“Great service”

Written on: 15/04/2014 by helenstorey (1 review written)

We had to drive 45 mins to reach Groovystyle but it was worth it - we received fantastic customer service and the prices are very competitive. We wanted to buy a pram and car seat system and had done some research online, but in the shop, the gentleman spent hours answering our questions and letting us try out various prams and systems so we could work out what was best for us. We could even test drive the prams on the road and attempt to fit them into our car. He was incredibly knowlegable… Read Full Review

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★★★★★

“Helpful staff, efficient problem solving. ”

Written on: 07/04/2014 by Jmonster (1 review written)

I recently purchased most of the basics for my first born from Groovystyle as wanted to go somewhere that have a wide range of options to 'test drive' before making the decision. They have a great range and all the staff I dealt with have children themselves so could offer advice on what they found good/bad about specific products. When I received everything there was a minor fault with the pushchair basket but the staff quickly arranged a replacement from the manufacturer. All in all, helpful… Read Full Review

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★★★★★

“top customer service”

Written on: 31/03/2014

I received an item with parts missing problem resolved in under 24 hours, efficient friendly courteous couldn't ask for more. An example for all to follow!… Read Full Review

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★★★★★

“Good Customer service”

Written on: 19/03/2014

I was searching on groovystyle website for the kiddi guardian pro 2. I currently have 1, which I love as it's so easy and needed a further 2 car seat for grandparents and husbands car as current ones outgrown. They had one on offer but I thought I would be cheeky and call up to see if I could get further discount as purchasing 2. The member of staff checked and they were able to provide a further discount of £10, which doesn't sound a lot but I wasn't expecting any further discounts as they… Read Full Review

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