(14 May 2014)I have been trying to contact their Customer service for 2 days with no success. It appears that their email is disconnected and no one picks up tele or returns messages. I wonder if it is still in business? The service worked OK when I used it, but what is the latest status of this company?? Do I need to look for new service???

I have used SpeedyPin for a couple of years now and everything seemed to work great. I've had a few glitches hear and there over the years but nothing that the customer service team couldn't fix. Starting the beginning of the year they changed their service plans and it all went down hill from there. You get money and minutes taken away while connecting and while the phone rings which wasn't the case before, which of course means if you don't get an answer, you will continue to have minutes reduced while you wait to call later. Every card I have bought since then has been faulty and I've had to call customer service to fix but of course at the expense of still losing minutes and money. Connecting takes forever and the quality of the call is pretty bad now too. Whatever they did isn't working and they need to go back to whatever system they were using before.

I have used several phone cards over the years to call my sister in Switzerland. The best I used was "Far East 100% clean" that had rounding to the minute and no charge when not in use and the lowest cost for perfect voice quality but is no longer available. I tried SpeedyPin and I am aware of their weekly charge even if you don't use the card, this was clearly written and I consented to it. However, what was not part of the agreement is to charge me for no service. Every time I am calling the Switzerland cell phone of my sister, I am told the beginning balance but even when the phone rang but I am not talking to anyone or leaving a message, I am being charged for the ringing time and this is unfair. I was suspicious of the fact and verified it today. Calling the same number, I had 143 minutes of calling time when I started. The phone rang but no one picked up, no message started, I didn't make contact with no person or answering machine. I hang up while it was still ringing. I called again a few minutes later, same number and my balance was at 141. How do they justify the charge of 2 minutes when I haven't made contact with anyone. I cannot state if this is an isolated incident but this happens to me time and time again so I doubt it is just an issue with my phone card. For this reason, I would discourage caller from using SpeedyPin since its users aren't getting what they are paying for. When this card is used, I shall not refill my SpeedyPin Phone Card and will search for a new phone card. I am not crying over 2 minutes of lost money but any company that isn't living up to its contract is losing my trust and I shall not be doing business with them. Thanks!