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The absolute worst customer service I've ever encountered. These items are not cheap so I cannot understand how there is not a better service provided. I returned an item and there was a mistake made on wolfords end in receiving. Yet I was not refunded correctly. I emailed 10+ times trying to rectify without any help on their end. I asked for a phone number instead of email tennis, my request was ignored, I asked for advice on what it was that was required to get my due refund, I was ignored. I asked could I deal with someone else, I was ignored. If it was not so entirely frustrating it would be laughable what they consider "customer service". I am actually fuming over it. I assume that maybe their aim is that eventually people will give up and they forfeit the owed money. I will never purchase from this company again and would advise others not to also.

Atrocious service and they take your money! I returned an order priced at £19 which was already on offer at half price. Not only did I have to contact them several times over many weeks re getting my money back , even though I had proof of return being delivered after one day. Eventually after much arguing I got £16.15 only. First I was told to send proof of my bank statement to their email team explaining the discrepancy, which I did, and I received a reply telling me the refund would be authorised in a few days. 2 weeks later and still nothing I contact them again, this time I’m told that the deduction was for the return postage. I pointed out that there was no mention in their returns page of that, in fact it said ‘free returns’. I am then told that the return IS free but the postage isn’t. So why send a free returns label? It doesn’t add up. The girl explains that it is stated on their delivery page which is deliberately mis- leading. If you want to know about returns info you look on the returns page not the delivery page. When I pointed this out she changed the story and told me it was because I’d requested a newsletter and a 15% discount code. I told her that was just untrue. No company offers something at half price and then let’s you use another voucher for even more discount. And who gets charged for a newsletter? They’re always free anyway! She then said it was the postage cost to send out the item in the first place. That didn’t add up either because I had paid over £22 for the order which included the delivery, so how could they justify taking off a delivery charge from the price of the item itself? Then she kept arguing it was because of the newsletter that I had apparently requested but actually didn’t because I get enough junk Mail without signing up for any more. Ended up in a full scale argument which I can really do without as I suffer from severe stress. I am not the only person who has had issues with this company. They can keep the £3 that they’ve taken from me but I will never use this company again, I would advise anyone not to fall into the same trap I did by ordering from Wolford online. What a horrendous experience throughout. Very unprofessional company

The quality of these tights is awful! Complete disappointment. Just tried them on 2 times and they were ruined. DON'T BUY IT.

I'm really appalled by Wolford's customer service. I ordered a tulle push up bra online mid December which arrived damaged without a packing slip to return it. It had been crammed into tiny box and had permanent creases across the smooth cups. I called and emailed your customer service several times to get authorization to return the item (you have to have the packing slip) and waited weeks without any response. Finally, I spoke to someone who sent a message on my behalf to the customer service department including requesting an exchange and return authorization from customer service. Approximately 1 week later, I finally receive documentation to return the bra by email (with no mention that you could not exchange it). I immediately send an email back confirming I will ship it back that day and request procedure for an exchange. It takes Wolford more than three weeks to answer my email to tell me they are not exchanging the item. I am shock that a "high quality" brand as Wolford cares so little about their customers. You have definitely lost this one and I've been buying their products for more than 10 years.