Bought 2 dresses online last week. Arrived, one faulty and the other the wrong size sent. Sent them back the following day in the same parcel. Had email this morning telling me they have processed refund for one of the dresses. Called customer service and told them that the parcel contained 2 dresses and was told that I had to prove that there was 2 dresses in the parcel before they would refund me!! Have been reading reviews and apparently Hobbs make a habit of doing this on a regular basis. Never again will I order from them

It has been nearly a month and I still have not received my parcel. Contacting Hobbs was inconvenient - the 'contact us' from was broken, and a representative I spoke to via live chat disappeared half way through the conversation. Finally, they told me I would receive the parcel within the next 24 hours. No sign of it. I asked for a refund, but they said they are unable to process it until the parcel arrives. While I understand this is partially the courier's fault, I am disappointed with Hobbs. The staff from the customer service team I emailed with were all quite disinterested in the matter, and it did not feel like they were dealing with it rigorously. So seems like I lost over £200..... Quite appalling for a brand like Hobbs, which is deemed reputable, and why I shopped with them in the first place. I will avoid them from now on.

I have bought clothes in Hobbs over the years and shoes. Recently I spent £149 on a pair of lovely Elizabeth ankle boots, reduced from £199. Nice. However the very first time I wore them the heel was damaged terribly. The boots were not damaged all over. I had not abused them in any way. The leather was not attached properly to the plastic heelor it would not have torn so very easily but the Manager of the shop said that evidently they should not have worn outside but that they would get them repaired which I took to mean sending them to a specialist Hobbs repairer. Fine. However they were done in half an hour as they simply took the boots down to the shoe repair shop that does things while you wait, downstairs in Intu Bromley. Not surprisingly it was an imperfect job done at speed but that was it. Take it or leave it. Thought I was dealing with a nicer shop. No more.

The clothes are lovely but the sales staff pounce on me every time I walk through the door at the Edinburgh branch with the result that I usually prefer to make my purchase at the franchise at John Lewis or Jenners where I am free to consider my own choice. I went to look for a below knee coat, the assistant produced one coat after another that got so progressively shorter that the final option was more of a jacket. They really need to learn to listen to the customer and impose less. The impression given is that they are quite desperate to sell. Too many garments are dry clean only when it is not required and adds greatly to the cost of the garment.

I only consider buying sale items because the quality doesn,t live up to the colours. The colours and the comfort are usually quite good but the poor quality of the materials is not always too good.