Hobbs Reviews

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★★☆☆☆
2.2
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Latest Reviews

“Terrible online service ”

★★☆☆☆

written by on 28/06/2023

Bought 2 dresses online last week. Arrived, one faulty and the other the wrong size sent. Sent them back the following day in the same parcel. Had email this morning telling me they have processed refund for one of the dresses. Called customer service and told them that the parcel contained 2 dresses and was told that I had to prove that there was 2 dresses in the parcel before they would refund me!! Have been reading reviews and apparently Hobbs make a habit of doing this on a regular basis. Never again will I order from them

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“Over £200 spent, no parcel recieved.”

★★☆☆☆

written by mishhhh on 19/01/2022

It has been nearly a month and I still have not received my parcel. Contacting Hobbs was inconvenient - the 'contact us' from was broken, and a representative I spoke to via live chat disappeared half way through the conversation. Finally, they told me I would receive the parcel within the next 24 hours. No sign of it. I asked for a refund, but they said they are unable to process it until the parcel arrives. While I understand this is partially the courier's fault, I am disappointed with Hobbs. The staff from the customer service team I emailed with were all quite disinterested in the matter, and it did not feel like they were dealing with it rigorously. So seems like I lost over £200..... Quite appalling for a brand like Hobbs, which is deemed reputable, and why I shopped with them in the first place. I will avoid them from now on.

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“Worse customer service ever encountered”

★☆☆☆☆

written by busydirector on 10/12/2020

As far as customer service goes, this company has got to be the worst I have had the misfortune to deal with. Given the cost of the clothing from this company I would have expected a better service. I lost button from a raincoat I bought from them, and wrote asking if they could sell me either a single button, or a new set of buttons, in which case I would replace them all. I supplied all the requested, necessary details, product code etc. After getting no reply for several weeks I contacted them again only to be told they had just heard back from the warehouse and they didn't have any spare buttons. The ratio of supplying one button, to me never buying anything from Hobbs again doesn't work out in Hobbs favour. But then, given the majority of reviews I have read regarding Hobbs, it would seem they don't care anyway.

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“Deliberately ship faulty goods.”

★☆☆☆☆

written by PierreRice200 on 12/11/2020

Beware of faulty goods. Shocking customer service. I ordered a pair of boots online. When they arrived, I discovered they had a scuff mark on the toe which had been painted over! Hobbs knowingly sold damaged goods. Customer service told me I would have to return them via the post office during the lockdown. I could wait to return them to a store but, in the meantime, I would be £469 out of pocket for £200 boots as if I re-ordered a new (hopefully undamaged) pair as they would no longer on sale and I would have to wait until after lockdown for my refund. I was offered a price match refund if I ordered new boots and them emailed Hobbs upon receiving the items, to chase them up. So, in summary, I was sent damaged goods in purpose and yet I am out of pocket and significantly inconvenienced. It is lucky this is not an American or Asian company as they would be out of business for such appalling customer service. I will be sticking to other, more reliable retailers from now on.

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“Disappointment ”

★☆☆☆☆

written by on 11/02/2017

I purchased a jacket £150 and just after one month wearing the button has fallen. I contacted the customer service to get one button spare. They confirmed that they have no button spare!! A big company like Hobbs can not provide a button to their customer?!!! The buttons are in front of jacket visibles so they must be identical...I am very disappointed that they do not care about customer service after sales!!

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“Very helpful service”

★★★★★

written by MarquisPierce359 on 17/04/2015

We have visited with my wife at Cribbs Causeway near Bristol and we were lucky to be served by an excellent member of staff. Excellent care and attention to all details. She is very enthusiastic and very professional in advising many options available. Thanks to her help we bought very many items that we were looking for - even items that we did not plan to purchase. Thank you for your service!

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“Fantastic Servce”

★★★★★

written by zpMcCartney1972 on 10/04/2015

We have visited with my wife at Cribbs Causeway near Bristol and we were lucky to be served by an excellent member of staff. Excellent care and attention to all details. She is very enthusiastic and very professional in advising many options available. Thanks to her help we bought very many items that we were looking for - even items that we did not plan to purchase. Thank you for your service!

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“used coat”

★☆☆☆☆

written by Childers123 on 13/12/2014

I made an order on-line to collect in store,than after few days I received an email stating that my item is ready to collect,went to the store and told me that there's been a mistake and the jacket hasn't arrived yet.Following day I received an email thanking me for returned item.Called customer services been treated fairy,ordered another jacket to come to home address. ok well.....so jacket has arrived plus with a surprise tecso receipts in the pockets and some dirt.

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“Elizabeth Boots from Hobbs that lasted for one wearing”

★★☆☆☆

written by Betsy940 on 02/04/2014

I have bought clothes in Hobbs over the years and shoes. Recently I spent £149 on a pair of lovely Elizabeth ankle boots, reduced from £199. Nice. However the very first time I wore them the heel was damaged terribly. The boots were not damaged all over. I had not abused them in any way. The leather was not attached properly to the plastic heelor it would not have torn so very easily but the Manager of the shop said that evidently they should not have worn outside but that they would get them repaired which I took to mean sending them to a specialist Hobbs repairer. Fine. However they were done in half an hour as they simply took the boots down to the shoe repair shop that does things while you wait, downstairs in Intu Bromley. Not surprisingly it was an imperfect job done at speed but that was it. Take it or leave it. Thought I was dealing with a nicer shop. No more.

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“Excellent Customer Care”

★★★★★

written by on 03/12/2013

I have been a regular on-line and in-store customer of Hobbs for several years. I have always found their clothing to be of high quality. I know I can order items with confidence; the sizes are always the same, the 'look' is that as illustrated on their web-site. There are size, length details, washing instructions, etc. - all the information you need before purchase. My experience in ordering items to be delivered to my home in Europe is that items ordered on-line are delivered quickly and are always well-packed. On one occasion after I had worn a blouse a couple of times, I noticed that a seam was coming apart. I contacted Customer care, they advised me to send it back and they delivered a replacement to me without any quibble very quickly. Refunds following returns are made promptly. Customer Care staff have always been courteous and helpful. I cannot recommend them highly enough and will continue to order from Hobbs.

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“Shoddy quality”

★☆☆☆☆

written by Sunnie1 on 23/11/2013

Paid a much larger sum of money than I would normally on a black sweater. What a mistake. I have worn it for the first time today, and the seam around the neck has already come unravelled. If I get bad service, or problems accessing a full refund, there will be a lot of raised voices in their store. Reading the above refunds does not sound promising, considering that the said sweater was not worn immediately. Luckily I have the receipt, but the idea of travelling back into the city because I do not trust their integrity infuriates me.

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“Poor customer service”

★☆☆☆☆

written by on 21/08/2013

Despite the normally good customer service in store Hobbs has not got to grips with on line shopping. They are slow to respond to emails, their Customer Service team on the phone are indifferent and one month after returning a jacket the money has still not been refunded.Not an experience to be repeated.

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“No response at all from "Customer Services"”

★☆☆☆☆

written by maryheathyoga on 15/07/2013

I'm disturbed to read of the poor customer service experienced by other paying customers like myself. I have been ringing Customer Services at various times of the day for over a week to complain about a pair of faulty shoes, as I was not satisfied with the response in-store, but the calls always go straight into a queue and each time I eventually have to give up and put the phone down. So last Wednesday I emailed. It would seem that Hobbs do not even acknowledge receipt of emails! Appalling service - on the shop floor, on the phone and on-line.

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“Here's to Hobbs”

★★★★★

written by NanJ on 11/07/2013

Good website which is easy to navigate. Fabulous clothes, flattering fit and some good bargains if you check back regularly. My nearest shop is in Morpeth, Northumberland where the staff are extremely helpful,chatty and interested in their customers. This is also true of the Hobbs franchises in Fenwick,Newcastle and House Fraser, Metro Centre,Gateshead. The only thing I don't like is that the Hobbs space is not big enough to show case all the lines. The nearest big Hobbs is York which is also home to lovely staff who are een to help. I hope Hobbs lives long and prospers.

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“Online Ordering Is Shockingly Bad”

★☆☆☆☆

written by pissedoffwithhobbs on 09/07/2013

After nearly one week ( funds from bank still on hold ) I contacted the customer service team about my online order, my account/order was on hold for REVIEW, now everything I ordered has sold out! Disgusted that they do not hold onto the item's that WERE IN STOCK when I ordered them, especially as they had reserved the money from my bank account. Believe it or not HOBBS, your customers do not know that they have to contact you when an order is up for review, there is nothing in your emails STATING CONTACT US! This was indeed the excuse I was just given, so therefore trying to transfer the blame. This is not the first time they have messed up an order from me, however it is certainly the LAST!!!!!!!

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“No returns after 2weeks”

★☆☆☆☆

written by on 03/06/2013

I was heavily pressured into buying a jacket by very pushy sales assistant. I took the jacket home and sure enough it looked awful with the dress i was planning to wear it with. I went away for 2 weeks and when I tried to return the jacket went I got back, I was told that there was no refund because it was more than 2 week since I bought it. No refund/ vouchers anything. So a £169.00 jackets is off to the charity shop and I won't buy at Hobbs again. I used to spend 100s of pounds a year there, but no more!

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“Customer service regarding shipping Useless”

★☆☆☆☆

written by on 14/05/2013

Spent 3 days calling Hobbs and their export shipping agents to try and trace our order. Hobbs had little information and did not try very hard and their shipping agents offered little assistance and in two instances we were lied to. Would never use Hobbs again

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“Appalling Customer Service”

★☆☆☆☆

written by on 11/05/2013

I sent four e-mails over a two week period to Hobbs about my on line order and they didn't reply until I posted a comment on Facebook. They replied pretty fast after that but didn't acknowledge their lack of response or apologise. Do they realise how much these things matter? I'm shocked a company this big is so bad at this.

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“Excellent customer services”

★★★★★

written by on 19/04/2013

I bought 4 dresses for my bridesmaids from the Windsor Invitation branch and the customer service in store was excellent, both the ladies where really helpful and knowledgeable. Unfortunately I had to return one but that was no problem as I was able to return it without a fuss. I bought another online and that was delivered really quickly and the ordering process was very easy. One of my bridesmaids then became pregnant meaning that the dress (which was now sold out online and in store) would be too small but Beatrice, an absolutely fantastic employee from the customer service team, phoned me and tracked me one down in a bigger size. It arrived the next day. Fantastic service all round, I will shop here again and will recommend Hobbs to friends and family and probably strangers too!

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“Bad attitude to customer service”

★☆☆☆☆

written by on 27/03/2013

I had a complaint about the way I was treated in store and so emailed the customer service centre. To cut a long story short their handling of it was shocking - the situation could have been easily remedied, I wasn't looking for anything more than an apology and we'll sort the situation out for you. Instead I got 101 reasons why their refund policy was correct and nothing by way of apology. In the end they're going to refund me anyway - so what have they gained from the situation? It was a very bizarre experience. I have been a good customer of Hobbs for many years and have spent a lot of money there. No more Hobbs for me. In the current climate, I find their poor service ethic really shocking. I will go and spend my money elsewhere.

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