Bought 2 dresses online last week. Arrived, one faulty and the other the wrong size sent. Sent them back the following day in the same parcel. Had email this morning telling me they have processed refund for one of the dresses. Called customer service and told them that the parcel contained 2 dresses and was told that I had to prove that there was 2 dresses in the parcel before they would refund me!! Have been reading reviews and apparently Hobbs make a habit of doing this on a regular basis. Never again will I order from them

It has been nearly a month and I still have not received my parcel. Contacting Hobbs was inconvenient - the 'contact us' from was broken, and a representative I spoke to via live chat disappeared half way through the conversation. Finally, they told me I would receive the parcel within the next 24 hours. No sign of it. I asked for a refund, but they said they are unable to process it until the parcel arrives. While I understand this is partially the courier's fault, I am disappointed with Hobbs. The staff from the customer service team I emailed with were all quite disinterested in the matter, and it did not feel like they were dealing with it rigorously. So seems like I lost over £200..... Quite appalling for a brand like Hobbs, which is deemed reputable, and why I shopped with them in the first place. I will avoid them from now on.

Beware of faulty goods. Shocking customer service. I ordered a pair of boots online. When they arrived, I discovered they had a scuff mark on the toe which had been painted over! Hobbs knowingly sold damaged goods. Customer service told me I would have to return them via the post office during the lockdown. I could wait to return them to a store but, in the meantime, I would be £469 out of pocket for £200 boots as if I re-ordered a new (hopefully undamaged) pair as they would no longer on sale and I would have to wait until after lockdown for my refund. I was offered a price match refund if I ordered new boots and them emailed Hobbs upon receiving the items, to chase them up. So, in summary, I was sent damaged goods in purpose and yet I am out of pocket and significantly inconvenienced. It is lucky this is not an American or Asian company as they would be out of business for such appalling customer service. I will be sticking to other, more reliable retailers from now on.

I purchased a jacket £150 and just after one month wearing the button has fallen. I contacted the customer service to get one button spare. They confirmed that they have no button spare!! A big company like Hobbs can not provide a button to their customer?!!! The buttons are in front of jacket visibles so they must be identical...I am very disappointed that they do not care about customer service after sales!!

We have visited with my wife at Cribbs Causeway near Bristol and we were lucky to be served by an excellent member of staff. Excellent care and attention to all details. She is very enthusiastic and very professional in advising many options available. Thanks to her help we bought very many items that we were looking for - even items that we did not plan to purchase. Thank you for your service!

We have visited with my wife at Cribbs Causeway near Bristol and we were lucky to be served by an excellent member of staff. Excellent care and attention to all details. She is very enthusiastic and very professional in advising many options available. Thanks to her help we bought very many items that we were looking for - even items that we did not plan to purchase. Thank you for your service!

I made an order on-line to collect in store,than after few days I received an email stating that my item is ready to collect,went to the store and told me that there's been a mistake and the jacket hasn't arrived yet.Following day I received an email thanking me for returned item.Called customer services been treated fairy,ordered another jacket to come to home address. ok well.....so jacket has arrived plus with a surprise tecso receipts in the pockets and some dirt.

I have bought clothes in Hobbs over the years and shoes. Recently I spent £149 on a pair of lovely Elizabeth ankle boots, reduced from £199. Nice. However the very first time I wore them the heel was damaged terribly. The boots were not damaged all over. I had not abused them in any way. The leather was not attached properly to the plastic heelor it would not have torn so very easily but the Manager of the shop said that evidently they should not have worn outside but that they would get them repaired which I took to mean sending them to a specialist Hobbs repairer. Fine. However they were done in half an hour as they simply took the boots down to the shoe repair shop that does things while you wait, downstairs in Intu Bromley. Not surprisingly it was an imperfect job done at speed but that was it. Take it or leave it. Thought I was dealing with a nicer shop. No more.

I have been a regular on-line and in-store customer of Hobbs for several years. I have always found their clothing to be of high quality. I know I can order items with confidence; the sizes are always the same, the 'look' is that as illustrated on their web-site. There are size, length details, washing instructions, etc. - all the information you need before purchase. My experience in ordering items to be delivered to my home in Europe is that items ordered on-line are delivered quickly and are always well-packed. On one occasion after I had worn a blouse a couple of times, I noticed that a seam was coming apart. I contacted Customer care, they advised me to send it back and they delivered a replacement to me without any quibble very quickly. Refunds following returns are made promptly. Customer Care staff have always been courteous and helpful. I cannot recommend them highly enough and will continue to order from Hobbs.

Paid a much larger sum of money than I would normally on a black sweater. What a mistake. I have worn it for the first time today, and the seam around the neck has already come unravelled. If I get bad service, or problems accessing a full refund, there will be a lot of raised voices in their store. Reading the above refunds does not sound promising, considering that the said sweater was not worn immediately. Luckily I have the receipt, but the idea of travelling back into the city because I do not trust their integrity infuriates me.

Despite the normally good customer service in store Hobbs has not got to grips with on line shopping. They are slow to respond to emails, their Customer Service team on the phone are indifferent and one month after returning a jacket the money has still not been refunded.Not an experience to be repeated.

I was heavily pressured into buying a jacket by very pushy sales assistant. I took the jacket home and sure enough it looked awful with the dress i was planning to wear it with. I went away for 2 weeks and when I tried to return the jacket went I got back, I was told that there was no refund because it was more than 2 week since I bought it. No refund/ vouchers anything. So a £169.00 jackets is off to the charity shop and I won't buy at Hobbs again. I used to spend 100s of pounds a year there, but no more!

Spent 3 days calling Hobbs and their export shipping agents to try and trace our order. Hobbs had little information and did not try very hard and their shipping agents offered little assistance and in two instances we were lied to. Would never use Hobbs again

I sent four e-mails over a two week period to Hobbs about my on line order and they didn't reply until I posted a comment on Facebook. They replied pretty fast after that but didn't acknowledge their lack of response or apologise. Do they realise how much these things matter? I'm shocked a company this big is so bad at this.

I bought 4 dresses for my bridesmaids from the Windsor Invitation branch and the customer service in store was excellent, both the ladies where really helpful and knowledgeable. Unfortunately I had to return one but that was no problem as I was able to return it without a fuss. I bought another online and that was delivered really quickly and the ordering process was very easy. One of my bridesmaids then became pregnant meaning that the dress (which was now sold out online and in store) would be too small but Beatrice, an absolutely fantastic employee from the customer service team, phoned me and tracked me one down in a bigger size. It arrived the next day. Fantastic service all round, I will shop here again and will recommend Hobbs to friends and family and probably strangers too!

I had a complaint about the way I was treated in store and so emailed the customer service centre. To cut a long story short their handling of it was shocking - the situation could have been easily remedied, I wasn't looking for anything more than an apology and we'll sort the situation out for you. Instead I got 101 reasons why their refund policy was correct and nothing by way of apology. In the end they're going to refund me anyway - so what have they gained from the situation? It was a very bizarre experience. I have been a good customer of Hobbs for many years and have spent a lot of money there. No more Hobbs for me. In the current climate, I find their poor service ethic really shocking. I will go and spend my money elsewhere.