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If you are a regularly shop at Lookagain why not share your experiences of this catalogue with others and write reviews of mail ordering here.

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“Excellent Service ! ”

★★★★★

written by Cochranegr373 on 29/01/2020

I am surprised at so many bad reviews, it actually nearly made me cancel my order but I am so glad that I didn't. I have only purchased from Look again once and I can honestly say that their customer service was excellent! I used the chat facility on my order conformation email, they responded immediately TWICE as I got cut off during the first chat (due to me receiving a call), they were fully aware of my order and answered my queries immediately and politely and my order was actually delivered a day early. I honestly could not have received a better service and felt the need to write a review due to negative comments I have seen.

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“Never any issues!!”

★★★★★

written by SarahiBrewer on 24/11/2017

Shocked at so many bad reviews. Never had any issues. Goods always delivered. Except once were it was stolen by the neighbour after courier told not to leave it there and I was refunded. Won't use any other home shopping catalogue. Started with a 100 credit limit which has increased now to 400 after 6 months. Low monthly payments interest can be high sometimes but what do you expect when your shopping on credit. Always delivered when expected.

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“Lifesavers! ”

★★★★★

written by CelesteJohnson on 15/01/2016

After my new PJ bottoms that I purchased from another retailer fell apart after 2 weeks wear I needed to find a replacement. I managed to not only get the same bottoms but a top too and for £2 less than just the bottoms due to the sales. I had to pay £3.99 postage though but that was all forgotten after receiving the order so fast. I ordered at 16:16 yesterday and my package was through the letter box before I made it home today. Couldn't have asked for a faster service. Well done Look Again.

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“excellent service”

★★★★★

written by LucianArnold on 22/10/2014

I have been using look again for almost a year now and ive had nothing but excellent service from them . Items always on time or earlier yhan expected . I really cant fault them . All items purchased have bern of high quality too . Give them a try

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Semgul's Comment

Written on: 19/12/2015

You must work for them to write this hajahaja they are rubbish

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“I have used Look Again now for about 8 years and they...”

★★★★★

written by ilovemybed on 16/09/2005

I have used Look Again now for about 8 years and they are a great catalogue. They are always offering discounts, interest free credit, free gifts and you get commission back on your purchases, which can amount to quite a nice sum of money which you can take of your balance.
Customer services are always pleasant, arranging collections and delivery is very easy, and all in all they run very well, this is why I stay with them. Highly recommended.

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Asked by sweetiegina on 7th September 2014 Report this content

How long does it take new look to open account as I've been waiting one day?

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Answers (2)

Report this content LauraBlake Written on: 08/09/2014

How long is a piece of string? Sorry not very helpful I know, but then neither is Look Again! I placed an order and thought I'd done so opening an account online. It took weeks to finally get a letter through saying my application to open the account had been refused and the order had been cancelled. When I queried it further it turned out it was an error with their system that caused the rejection of my account being opened, not any reflection on me and my credit rating or anything. They ended up opening the account for me, even though by then I was past caring as the order had been for items to take on holiday and it was too late! Sorry I can't be more helpful with specific timings, but if you're looking for a reliable answer my advice would be to shop elsewhere cos sadly you won't get it from Look Again. If you're happy to put up with the hassles of shopping with them, try calling them maybe, no doubt it will be a premium rate number to call their customer services though.

Report this content mcairns Written on: 08/09/2014

My account took around 2 weeks to be opened, if you don't meet the criteria to order the items you have chosen they may completely cancel your order and account request or they may apply a lower credit limit (usually £100), you can see if this is the case by looking at you account.

Asked by emilyjade2014 on 31st March 2014 Report this content

The confusing thing is i made an order with them and applied for a personal account. A few days later they sent me a letter out in the post asking me to sign a credit agreement and send it back. I did that. Then I got another email asking to send identification, so I did. They have now emailed me saying my account will be active from tomorrow onwards. What does this mean? Have I been accepted?

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Answers (1)

Report this content mcairns Written on: 01/04/2014

When I opened my account I didn't have to provide any ID, I did receive a Credit Agreement to sign and return though. Perhaps you're not on the Electoral Roll and that's why but I don;t know whether you have been accepted but if they've gone to all the trouble of asking you for details I suspect you have been approved.

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