i have 2 accounts both can be used checked online i have 50.00 overdraft on both however one never shows the correct ballance one is correct wil say balcance 10.00 avaialable balance 60.00 the other always included the overdraft in the balance not available balance so is misleading for example it will say balance 60.00 available balance 60.00 when in actuall fact my balance is 10.00 any one else having this ?

Firstly, I don't have any serious objections with regard to Halifax Bank and have been a loyal customer for over 10 years. However, the security Division within the Bank is over zealous (especially this Christmas) and quite frankly don't seem to look for obvious patterns in peoples spending. I've had to call them a couple of times and it's costing me my time and money! I was refused a Credit Card by them, even though I've never been overdrawn and my credit history is average to good - Cheers for that! Also last time I phoned customer service, the girl on the other end (and I understand the calls are monitored for training purposes ... that old chestnut)felt it necessary to "tut" as I was obviously inconveniencing her! Very charming indeed. First Direct bank have an excellent approach to customers and I think a few banks could benefit from some training with them to improve customer liaison.

I would say the bank is good.great customer service when they actually answer the phone. They are quite intense with security which is a good thing but at the same time frustrating when I have my card blocked or payments refused because they believe it could be fraud. That means I have to phone them (chargeable number) and wait some time to prove I am me and I want to use MY money ! I am currently on the phone to the fraud department to ask then to unblock my card so I can buy my item in eBay.according to my phone I've been waiting 38min! They could improve by actually phoning me before blocking my card or rejecting payments that's i have made. I'll be making a proper complaint to my bank and request to have a refund of my phone bill.if they refuse to then I will be cancelling my accounts with them. 40 min on the phone now.complete joke!

although its easy to use when one is eventually loged in its very frustrating trying to log in I have to type in the password many times before i am loged in. like now I still cannot get in ARaaa

i find the service very good yes i would tell my friends about it all

On the plus side, for all those of you who have been experiencing problems logging onto the halifax website,over the last few days, the bank of scotland website is running fine, and to top it off you can login with your halfiax details and access accounts successfully... http://www.bankofscotlandhalifax.co.uk/online/portal.asp

Hi, in general, not had any problems at all with service, however, have not been able to log on at all today, which is frustrating as need to pay some bills now that christmas is out of the way!!.

it seems its not just an aol problem as i have O2 broadband and have pretty much the same problems as the aol users,

I find that if i keep mrefreshing the page it comes up in the end though but i have no idea whats causing it.

other than that an easy site to use but try not to miss any direct debits as the charges are ridiculous and they dont even give you an unauthorised overdraft so you end up having to pay the bill and a £40 charge from the nice people at halifax for the privilege

Had been really happy with this service untill te last couple of days. Just cant seem to login into my online account! What is going on?

can not get on line again need to transfer money to pay bills i suppose they will charge me for not having enough in account when its there fault i cant transfer this is getting regular now its about time they got it sorted

I have been with the halifax since 1985 and I am about to find another bank because of the arranged overdraft charges that they are about to charge £1 a day may not seem like much but to the person struggling to survive in this day and age they are too much

I have been a Halifax customer for over 20 years and have generally found their service reasonable. However they have finished me off this time with this so called 'simple charging' for a planned overdraft. It will cost £1.00 per day until the overdraft is cleared. I think they should use TV advertising less and 'give a little extra help' to their customers.

I have used service for more than 5 years without any problems. However on 10 and 11 October 2009, I have not been able to pay my online bills and let alone transfer my child's diner money.

Its sad to rely on such a service as there is no communication from the bank of what could be the problem

Only have good points to say about Halifax Online Banking. Really easy to set up and had no problems and everything is in front of me. Maybe I have been lucky but I think its excellent. Don't know what took me so long to get on line banking I think its excellent. Very user friendly and have no problems setting it up. Great to see what going on in my account on a daily basis.

After a little while trying to find the `activate account` as there seems to be a lot of problems finding (glad im not the only one then) I gave up & just typed in Halifax & click on sign in & then go on to (stage 2 complete registration).

After that I found the site ok not that ive been all around the site as yet!
Hope this is of any help to all Halifax customers.


From Wales.

Logging into Halifax Internet Banking is a bit cumbersome, but apart from that its pretty user friendly - although I wouldn't like their wizz-kids to think it couldn't be improved.

But overall an effective way of knowing what is going on with my money.