RentalCars.com Reviews - www.rentalcars.com

★★★★☆
4.0 / 5
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Latest Reviews

★☆☆☆☆

“Advertised no deposit car hire. Once booked received a...”

Written on: 12/10/2021 by NeverTryToCheatAKingsman (2 reviews written)

Advertised no deposit car hire. Once booked received a collection voucher for pick up at liverpool airport. When arrived at airport no car, was taken 3 miles off site to a business park. When there, a deposit of £2005 was demanded. Rep was unhelpful and unsympathetic. They were well rehearsed in this situation. Refused to cancel my booking. Refused to refund and then left a disabled person stranded 3 miles from the airport. Take the warnings, wish i'd looked at reviews first now, would not of… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 15/09/2021 by saljanahi (1 review written)

you have absolutely a very bad customer service representative .. i think the staff i spoke to needs to go to customer service essential courses to learn how to deal with customers. i am surprised he saying he has the right to end the call coz im not convinced of what he is saying! socked big time and if it was not that i paid i would have cancelled the whole transaction and never come back to rentalcars ever again! … Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY. THEY ARE APPALLING! ”

Written on: 29/08/2021 by 202Herndon (1 review written)

I have had nothing but trouble with this company. They take over a week to respond to you. I'm still awaiting their next respond. They don't do what they advertise. They have taken full payment for the hire car I have booked a full month before pick up, yet it was advertise as pay at counter on pick up. I was getting so frustrated with them I said cancel the entire booking but they won't refund a $90 deposit which was also not mention. They are based in England although they do have a local… Read Full Review

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★☆☆☆☆

“Downgrade - rentalcars.com does not guarantee car category”

Written on: 28/08/2021 by MichalSaj (1 review written)

In May 2021 I booked a Toyota Corolla Sedan with rentalcars.com. At pickup time the local company in Greece informed me that they have a Nissan Pulsar instead. After 15 minutes of convincing them that this is a downgrade, I was left with a choice: go to another company and lose time and money or take Pulsar. So for 30 days my 4-person family had a cheaper, smaller car with smaller engine than the Corolla we paid for. I thought that after the rental we'll be compensated, at the very least… Read Full Review

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★☆☆☆☆

“the rentalprice for a car from 30/10 till 06/11 was...”

Written on: 26/08/2021 by Matilda100 (1 review written)

the rentalprice for a car from 30/10 till 06/11 was 482.04 euro for a prolongation from 30/10 till 09/11 I now pay 923.81 this is not correct : the prolongation should be calculated proportionally or even at a lower cost … Read Full Review

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★☆☆☆☆

“Horror show twice for same trip”

Written on: 13/08/2021 by Cookxs123 (1 review written)

Booked car for August when I booked flights in April and then 6 weeks pre departure it was cancelled as the rental company ‘wasn’t up to standard’ rebooked for £80 more and a much smaller car, got a phone call day before departure from Cyprus car rental saying no car but our size car still showing in the site with same local agent for £300 more - bunch of sharks - there’s no 24/7 service as advertised as it’s email only and it takes 3/4 days for a response - absolutely no use when… Read Full Review

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★☆☆☆☆

“I booked a car already in January with free rebooking....”

Written on: 17/06/2021

I booked a car already in January with free rebooking. Now 3 months before the trip my flight was changed one day and I then also had to rebook the car one day. Then my price is increased by about 100 euros despite free rebooking. I read on the website what applies and then they have disclaimed themselves against price increases. I then do a test and try to make a completely new booking on both the old and the new dates and there are both cars and the same price for both dates, which means that… Read Full Review

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★☆☆☆☆

“No confirmation”

Written on: 04/06/2021 by Bayonis (1 review written)

Confirmation emails are not sent. Not to the junk, not anywhere. Had to use my history to go back to the link and copy my reservation number from there to access it and review it. Made an edit and still did not get a confirmation. Had to request a receipt as if for a company expense, just to receive any form of formal communication from them (this worked fine) Also their feedback box is just a text box, without a way to actually submit your feedback. Which is why I'm here writing this review… Read Full Review

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★☆☆☆☆

“I paid $300 for a rental car, when I got to the rental...”

Written on: 18/05/2021 by SixtoM (1 review written)

I paid $300 for a rental car, when I got to the rental center I was told no cars were available. I tried to get a refund and it has been more than 45 days with no real answer yet. They are claiming that the rental center, in this case Budget, was not clear about the reason they did not provide me with a car so they are still waiting on clarifications from them to process the refund. I contacted Budget and they claimed that they were contacted only once and they provided the information… Read Full Review

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★★★★★

“Simple, clear and Easy”

Written on: 04/05/2021 by Bejorge (1 review written)

I use your system often for holidays, every time it was super, only one suggestion, you have iPhone app but some times i use the IPad with the iPhone app because you don’t have one for IPads, its not comfortable because the screen don’t turn, maybe do it one app specific for IPads is a good option Thanks… Read Full Review

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★☆☆☆☆

“I had a booking that was not able to be completed. I...”

Written on: 17/03/2021 by Mileyp101 (1 review written)

I had a booking that was not able to be completed. I spoke with the rep to let them know to refund me since this request could not be completed, they chose not to refund me my money. I spoke with multiple online reps as well as multiple customer rep including the supervisor via phone. All of them were completely rude, would not listen and basically didn't give a damn.  I would not recommend anyone to us them. As an avid traveler all over the country, I will never use their service and I would… Read Full Review

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★★★★★

“Change of hire vehicle pick up location”

Written on: 16/03/2021 by HercLoadie159 (1 review written)

Inadvertently booked car for pick up at Sydney International instead of Domestic terminal. Vehicle type was not available on selected dates so alternative was offered and accepted, just so easy to amend on line… Read Full Review

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★★☆☆☆

“No Live Rate anymore!!”

Written on: 19/11/2020 by Huffman252 (1 review written)

As a customer, I disagree with the live rate idea. If I book a car quite in advance is to save some money. But if it happens that I want to modify my reservation later, I don't want the price to increase! This is not right at all to me!!! … Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 09/10/2020 by dbMcLain350 (1 review written)

Appalling. Website lures you with various ambiguously-placed incentives of "Free Cancellation" and/or radically discounted prices, only to glitch-out and renege on such promises. When you call them, they hang up mid-conversation. I was categorically promised "Free Cancellation" next to the listing on which I clicked. Call centre point-blank refused to believe me. When I supplied photographic evidence (as the instance was stored in my browsing history), they fobbed me off saying the claim of… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 29/09/2020 by PietPietersen (1 review written)

Due to covid19 I had to cancel my trip to The Netherlands. All reservations including airline tickets I could cancel without any cost. Cancelling a reservation for a rental car however would cost US $ 115,-- Apparently rentalcars.com is not aware of a global problem with covid19. Together with booking.com rentalcars.com is not a provider I will use in the future. … Read Full Review

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★☆☆☆☆

“worst car service ever”

Written on: 04/09/2020 by 34Molloy (1 review written)

This is the worst customer service I have ever dealt with. I will never use this company again. This is not good business practice and when I asked to speak with a manager I was informed that no, they will have to call me back. I did not receive help and will not be using your services again and I will definitely be reporting you to the better business bureau. Your website has many false advertising. This is grounds for a lawsuit… Read Full Review

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★☆☆☆☆

“Business Behavior is unaccaptable”

Written on: 04/08/2020 by VictoriaMcCarty (1 review written)

Would have given 0 stars - not possible Due to a flight change by the airline carrier I had to shorten the renting period by a day - > additional cost 1600€! … Read Full Review

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★☆☆☆☆

“bad form no humanity”

Written on: 17/03/2020 by bassage1000 (1 review written)

I am having to travel to GB from NI tomorrow to attend my Mums funeral in light of govt advice my husband at high risk is not attending he was named driver. You will not let me change a name but instead make me book a new car that has worked out more expensive. I think this in the current climate is usury and also lack common humanity change your policies the world is not one we know a week ago shame on you… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 21/02/2020 by Bigdog54 (1 review written)

I had arranged rental car insurance coverage for a trip to Panama this past December. Once at the airport rental car pick up it was discovered that I needed additional insurance that would have made renting the car prohibitive so I cancelled the car rental. Being in a foreign country, my cell wasn't working and couldn't connect to the airport wifi so I couldn't immediately notify rentalcars.com of the cancellation. As soon as I was able, I contacted them and explained the circumstances and… Read Full Review

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★☆☆☆☆

“I have used Rentalcars for years with no problems but...”

Written on: 11/02/2020 by RabC60 (1 review written)

I have used Rentalcars for years with no problems but in January 2020 A rented a car through Rentalcars from GreenMotion at Manchester Airport, drove it 44 miles on Friday afternoon, left it in the car park until Sunday afternoon and drove it beck to GreenMotion with no incident. On returning the car the GreenMotion employee during the inspection flipped a small black box out of the hatchback door bulkhead and moved on to note "Revers camera plastic brouken". This was not the case. The complete… Read Full Review

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