RentalCars.com Reviews - www.rentalcars.com

★★★★☆
4.0 / 5
84.9% of users recommend this
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Latest Reviews

★★★★★

“Best Service I have ever had”

Written on: 03/05/2019

I have used Rentalcars.com for car hire in London and South Africa and they have been most helpful in making changes to bookings and advising me on options available. The website is easy to use and the staff knowledgeable. I don't even have one grumble… Read Full Review

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★★★★★

“RentalCars.com the best!”

Written on: 01/05/2019 by DavidOz (1 review written)

I live in Australia and travel to South Wales every year I have used this company online and have been exceptionally satisfied Today I needed to change my booking dates for this year 2019 and could not believe how simple and straight forward the process was I highly recommend Thank you! … Read Full Review

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★☆☆☆☆

“When changing the reservation instead of lowering the...”

Written on: 24/04/2019 by georgelucian (1 review written)

When changing the reservation instead of lowering the total amount of one day plus the insurance of that day you have reduced the price by only 2 lei. practically for a shorter period I paid the same money. Why ? Are you hungry? So you know how to keep your customers? I do not recommend and I will not call your services. In Mallorca I was very pleased. In Italy, not at all. I'm thinking of looking for another rental company… Read Full Review

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★☆☆☆☆

“They do not refund your reservation if you cancel. ”

Written on: 22/04/2019 by YayaDoBrasil (1 review written)

I booked a car for 431 euros and had to cancel only a few minutes after that. And I'm still waiting for the refund, ten days!! I called the customer service and they didn't help. … Read Full Review

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★★★☆☆

“Child seats too expensive”

Written on: 16/04/2019 by NunoSantos (1 review written)

Unbelievable that the cost of 2 seats for children are almost the same price of the car for one and half weeks. It is mandatory to use these seats for safety and legal and still....It is an abuse, and most of the times the seats are dirty, old and parts broken… Read Full Review

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★★☆☆☆

“Poor/Non-Existent Customer Service”

Written on: 11/04/2019 by Smithwl466 (1 review written)

Made a mistake on the drop-off time. Had to rebook an entire new booking. Unable to find a US/Toll-Free number to speak to anyone. Chatted with a representative who was not helpful. Might be ok if you don't need assistance… Read Full Review

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★☆☆☆☆

“Book Direct”

Written on: 03/04/2019 by Jazz1308 (1 review written)

Make sure you book for the exact amount of time you need the vehicle for, I booked for 4 days but only needed it for 1. I spoke to the rental company and they were fine to adjust the charge but Rentalcars.com would do it so charged the full amount. Book direct in future as they will just take your money !!!… Read Full Review

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★☆☆☆☆

“Beware of Europcar Christchurch, New Zealand!”

Written on: 19/03/2019 by ninadrb (1 review written)

Our Euopcar rental car (through Rentalcars.com ) was returned undamaged directly to a Europcar agent in the Europcar Christchurch airport parking lot. After thoroughly inspecting the car, the agent told us all was fine and that we could leave. When asked for paperwork, the agent said there was none, so we took him at his word and left. Two days following our rental we received a final invoice from Europcar showing a zero balance. Then four days after we returned the car, we were sent a photo… Read Full Review

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★☆☆☆☆

“Book direct with supplier and save yourself the hassle”

Written on: 15/03/2019 by kassiejones (1 review written)

Online support for carrentals.com was terrible - waited for almost 2 hours for a chat agent, even though average wait time was 3 minutes, then 6, then 12, then 1. Phone just as bad - no answer for an hour. Average wait time supposedly 6 mins. Ended up sucking up the charges by making changes myself online to end the ordeal. I was charged to change the driver name on my booking even though it said free amendments when booking. no mention of a charge to change a driver name in terms and… Read Full Review

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★★★★★

“Easy and profitable”

Written on: 11/03/2019 by Orda (1 review written)

Good car rental if you want to get a car at the best rental price simply and easily. Excellent and convenient site, designed for the convenience of the client. I hope the process of receiving and delivering the car will also be simple and pleasant. Only a slight imposition of payment for extended insurance is embarrassing, which almost doubles the cost, but it’s good that there is a choice… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!!!”

Written on: 25/01/2019

DO NOT USE this company. We had to amend our booking to a larger vehicle. Called to speak to an agent directly who kept me on hold to verify that the vehicle was available which was confirmed and the additional amount was charged to the credit card. Upon arrival at the airport, lo and behold, the vehicle is not available. In the meantime, get an email from rentalcars.com which said: Unfortunately... the agent made a mistake... we'll refund you the money. The company does not take any… Read Full Review

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★☆☆☆☆

“No hiden fees = not true ! Bad follow-up ....”

Written on: 18/01/2019 by Jones499 (1 review written)

I have rented a Mex car rental true rentalcars.com at Cancun airport. rentalcars.com guaranties no hiden fees: what you see is what you pay. Not true. When I arrived at the Mex counter I had to pay an additionnal $250 USD to get the car and I had to sign the necessary documents for the rental. If I don't pay and if I don"t sign, I don't get the car …. When I got home I contacted rentalcars.com to explain the situation but they never made any concessions saying to me that they don't know how… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 17/12/2018 by davidxxxxxx (1 review written)

we had paid for our car in full for 3 nights-our flight was cancelled late at night so we were picking up the car 12 hours late and they said they couldn't move our booking and we'd lost our reservation even though I was prepared to pay the 3 day rental fee even though we'd now only have the car for 2 nights.i received $0 refund even though I didn't want to cancel just move it one day as it was within a 24hr pick up period they couldn't this.Terrible service and very unhelpful I would never… Read Full Review

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★★★☆☆

“I changed my booking from 11 days to 4 days and the...”

Written on: 01/11/2018 by Erikab474 (1 review written)

I changed my booking from 11 days to 4 days and the extra insurance cover stayed the same at 90 USD. Not happy about that. will not get cover again through rentalcarscover… Read Full Review

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★★☆☆☆

“Mayn confusing options”

Written on: 07/10/2018 by 88O'Hara (1 review written)

You must be careful, they try that you book as many costly options as possible. Cheaper option are grey, suggesting that they are inactive. That is not true, always click on GREY ! Not user-friendly website ! Rather a trap !!!… Read Full Review

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★☆☆☆☆

“100% extra charge at pickup”

Written on: 06/10/2018 by PhilippK1970 (1 review written)

Booked a car for Slovenia, said everything is covered, and then I had to pay more than the double price at pickup. Customer service not available. Never again… Read Full Review

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★☆☆☆☆

“without notice auto charge your credit card for insurance”

Written on: 04/10/2018 by Yates154 (1 review written)

I feel like i was cheated i book a car and put my credit card on it but firstly they charge me for insurance for more than the car rental price. i have to be charge and need to process the way back to cancel the insurance to get my money back… Read Full Review

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★☆☆☆☆

“DONT USE THIS RENTAL BROKER....WORST SERVICE EVER”

Written on: 02/10/2018 by egBlevins317 (1 review written)

Forget to use their service....not only they are cheating on the booking procedures (not clear), but they dont provide any service and if you are in toruble or experience issue while taking the car, they will not help you. I would suggest to check the prices in their website (or others one) and then go directly to the Rental Car company. I have experienced an horrible service. Lack of help, no professionalism ect...AVOID THEM… Read Full Review

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★☆☆☆☆

“Hire Car in Papthos”

Written on: 28/09/2018 by Westont59 (1 review written)

Do not use this company. We booked and paid for a car but upon arrival at Papthos Airport the car had damage that was not included on the form and the car had no spare wheel. The staff were unhelpful and left us stranded. What was worse is that you have to wait until you return to the UK for a refund and then its at least a 2 week wait. Awful service go elsewhere… Read Full Review

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★☆☆☆☆

“lousy customer service”

Written on: 27/09/2018 by IgnacioBradford32 (1 review written)

For starters, the web page is slow and heavily bugged - amending the booking was possible only after refreshing the page for the fifth time. It is further impossible to cancel a booking online. One needs to call a number with an unspecified country-prefix which leaves one with more guesswork than necessary and possibly unpredictable costs. The side further invites you to leave a review but there is no send button to actually submit the review. The page is unfit for customer service. … Read Full Review

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