RentalCars.com Reviews - www.rentalcars.com

★★★★☆
4.0 / 5
85% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
RentalCars.com - www.rentalcars.com - Ask a question now

Media Gallery for RentalCars.com - www.rentalcars.com

RentalCars.com - www.rentalcars.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“They charge cancellations, alot!”

Written on: 16/05/2018 by Ritchie241 (1 review written)

With my big disappointment I found out you charge cancellations, and quite highly as well. This is NOT showing on your website, or else is showing is a very disguised way to deceive your customers. On this booking I can see 50 EUro cancellation fee (more than 4 months before the pickup), which wasn't presented to me at the moment of booking. Free cancellation in my world means FREE. If you say *except deposits, then you should NOT show FREE! that's cheating. … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“hidden information. ”

Written on: 13/05/2018 by Abdielj109 (1 review written)

I ordered Mazda 2 by Budget. I tried to put different drop off destination but the website did not allow. so I had to change the order after it was done and emailed to me. I was then asked to pay an extra ~20 US$ for this change. just upon signing I had to acknowledge the addition of another 200 Eu !!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“recommending rentalcars.com car hire”

Written on: 10/05/2018 by Lexie1960 (1 review written)

i recommend the services given by website of rentalcars.com. there sevice is fast and knowledeble. highly recommended service. shimon tzur-israel… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“Bad Contact Us”

Written on: 09/05/2018 by HadleyKennedy166 (1 review written)

So 2 days before my trip I was informed by email that our car is not available. I have paid some of the fee as deposit yet the car was suddenly unavailable ? The email states if any trouble , simply reply to email. Yet the only provided email is a  no_reply address. As an international customer from other countries, calling may not be the most efficient. The email contact is not easily accessible on the website or anywhere… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Sito web da migliorare molto/web site to be improved a lot”

Written on: 19/04/2018 by arsantafe (1 review written)

La prima volta che ho prenotato non ho trovato come aggiungere un navigatore. Inoltre mi è stata addebitata la assicurazione "protezione completa anche se non l'avevo chiesta. Il sito web lascia margine a questi errori. First time that I have reserved, I could not to find how to add an extra as the navigator gps. In addition, with my sorprise, I have been charged with the full insurance that I had not requested. The web site design give too much space to this kind of errors… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“It cost more for me to book the same car for 2 less days”

Written on: 18/04/2018 by 1979Neville (1 review written)

It cost more for me to book the same car for 2 less days. Also, I am unsure if I will get a refund for the 2 extra days of insurance I initially paid for. … Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Why imposing prices in pounds?”

Written on: 14/04/2018 by Fuller422 (1 review written)

Why imposing prices in pounds?… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Misrepresentation”

Written on: 03/04/2018 by Willemvanzyl (1 review written)

Rentalcars.com allowed the whole booking to proceed with a different drop-off location, but then surreptitiously completed the transaction with the drop-off at the same location as the pick-up. What a nuisance i.t.o. extra time and cost to correct the booking!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Keep up the good service”

Written on: 15/03/2018 by benmarome (1 review written)

It was easy and clear instruction to go through the order… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“carrentals.com unclear on their zero acces insurance...”

Written on: 04/03/2018 by Rentalcars123 (1 review written)

It is very difficult to contact Rentalcars.com after confirmed booking to resolve issues or either cancel or amendments. Carrental.com are not clear on certain Insurance policy which offer ZERO excess as i found out the hard way i.e it is only applicable for residents of australia hidden in very fine prints. However, I had already booked with ZERO access, I e-mail them and found out that i do not qualify because i am non-Australia resident and their e mail back to me has confirmed that. Why… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID - very poor after care.”

Written on: 21/02/2018 by neilccampbell (3 reviews written)

Hired an 4WD SUV from Rentalcars.com to travel from Geneva airport to a ski resort. Turned up at Geneva airport and was told they didn't have any 4WD cars and that I could have a standard family car. Plus I'd have to pay extra for the snow chains. Tried to call rentalcars.com but got no answer after 15 mins on hold so had to take the car as all other rental agencies were very busy, it was Xmas. Needed the snow chains as it was snowing in the resort so my 71 year old dad and I had to faff… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very bad experience”

Written on: 12/02/2018

I chose Rentalcars.com in UK to hire a Kia Sportage for three weeks in New Zealand. Shortly before my trip I was provided with a voucher to present to Hertz in Auckland for the Sportage. On arrival, I was informed by the Hertz office staff that the car would be a 'Holden' and I that it was equivalent to the Sportage. However, I found it was much smaller, the engine was only 1.4L and the vehicle could not safely accommodate our luggage. I found it very difficult to contact Rentalcars.com… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Rentalcars.com”

Written on: 11/02/2018 by Larson404 (1 review written)

I liked the quick procedure of booking, excellent prices and a good choice of cars. Very clear website interface.Definitely all the recommendations… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“New customer with trust issues”

Written on: 10/02/2018 by ianhobson (1 review written)

Can't recommend to anyone at the moment I'm slightly annoyed that the original booking did not correctly apply the pickup and drop off times and it cost another £35 to update. Money is not the issue it just impacts upon my trust for dealing with a new company. I'll have to see how the rental goes before I know it they can be recommended but at the moment I've just got a little bit of a bad taste and I'm a little bit nervous over the booking booked in feb 2018 for a hire in April 2018… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Price change”

Written on: 09/02/2018 by Shyannv427 (1 review written)

I changed the dates on my booking (rental is still during the week). You then told me the car I rented is not available anymore, and then charge me $83 to book the same car… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“they charge you more thank what's been writing ”

Written on: 26/01/2018 by 432Lindsey (1 review written)

they charge you more thank what's been writing… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad company”

Written on: 21/01/2018 by sultan123 (1 review written)

they do not respect customers and change car that you booked and say it's similar !!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Car rental and change”

Written on: 19/01/2018 by dzBriggs241 (1 review written)

I rented a vehicle and my husband wanted something different and the changing of vehicle types was easy and quick. Thank you!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Extremely thoughtful thank you.”

Written on: 19/01/2018 by 1975Vaughan (1 review written)

Rented 13th jan 18 until 16th did not get to pick up car due to bereavement phoned up to see if we could get some of our money back this was about 4 days after the return date. Got every penny back thank you Rentalcars a lot of company’s would have said tuff… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Stay away from RentalCars.com”

Written on: 16/01/2018 by Seppl (1 review written)

Booked a car through this company. Paid in full in advance. $ 348.00. At pick up at airport, they did not want to give me the car unless I paid an additional $ 1000 'rental fee'. I declined and tried to call the main office. No answer. Tried several times without anybody bothering to answer my call. Disputed the charges with the CC company. No resolution yet. Bottom line: This company is totally unethical, tries to deceive customers. My advice is to stay away from them. There are a lot of… Read Full Review

Report this review
Was this review helpful? 0 0
overview