RentalCars.com Reviews - www.rentalcars.com

★★★★☆
4.0 / 5
84.9% of users recommend this
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Latest Reviews

★☆☆☆☆

“Book direct with supplier and save yourself the hassle”

Written on: 15/03/2019 by kassiejones (1 review written)

Online support for carrentals.com was terrible - waited for almost 2 hours for a chat agent, even though average wait time was 3 minutes, then 6, then 12, then 1. Phone just as bad - no answer for an hour. Average wait time supposedly 6 mins. Ended up sucking up the charges by making changes myself online to end the ordeal. I was charged to change the driver name on my booking even though it said free amendments when booking. no mention of a charge to change a driver name in terms and… Read Full Review

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★★★★★

“Easy and profitable”

Written on: 11/03/2019 by Orda (1 review written)

Good car rental if you want to get a car at the best rental price simply and easily. Excellent and convenient site, designed for the convenience of the client. I hope the process of receiving and delivering the car will also be simple and pleasant. Only a slight imposition of payment for extended insurance is embarrassing, which almost doubles the cost, but it’s good that there is a choice… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!!!”

Written on: 25/01/2019

DO NOT USE this company. We had to amend our booking to a larger vehicle. Called to speak to an agent directly who kept me on hold to verify that the vehicle was available which was confirmed and the additional amount was charged to the credit card. Upon arrival at the airport, lo and behold, the vehicle is not available. In the meantime, get an email from rentalcars.com which said: Unfortunately... the agent made a mistake... we'll refund you the money. The company does not take any… Read Full Review

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★☆☆☆☆

“No hiden fees = not true ! Bad follow-up ....”

Written on: 18/01/2019 by Jones499 (1 review written)

I have rented a Mex car rental true rentalcars.com at Cancun airport. rentalcars.com guaranties no hiden fees: what you see is what you pay. Not true. When I arrived at the Mex counter I had to pay an additionnal $250 USD to get the car and I had to sign the necessary documents for the rental. If I don't pay and if I don"t sign, I don't get the car …. When I got home I contacted rentalcars.com to explain the situation but they never made any concessions saying to me that they don't know how… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 17/12/2018 by davidxxxxxx (1 review written)

we had paid for our car in full for 3 nights-our flight was cancelled late at night so we were picking up the car 12 hours late and they said they couldn't move our booking and we'd lost our reservation even though I was prepared to pay the 3 day rental fee even though we'd now only have the car for 2 nights.i received $0 refund even though I didn't want to cancel just move it one day as it was within a 24hr pick up period they couldn't this.Terrible service and very unhelpful I would never… Read Full Review

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★★★☆☆

“I changed my booking from 11 days to 4 days and the...”

Written on: 01/11/2018 by Erikab474 (1 review written)

I changed my booking from 11 days to 4 days and the extra insurance cover stayed the same at 90 USD. Not happy about that. will not get cover again through rentalcarscover… Read Full Review

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★★☆☆☆

“Mayn confusing options”

Written on: 07/10/2018 by 88O'Hara (1 review written)

You must be careful, they try that you book as many costly options as possible. Cheaper option are grey, suggesting that they are inactive. That is not true, always click on GREY ! Not user-friendly website ! Rather a trap !!!… Read Full Review

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★☆☆☆☆

“100% extra charge at pickup”

Written on: 06/10/2018 by PhilippK1970 (1 review written)

Booked a car for Slovenia, said everything is covered, and then I had to pay more than the double price at pickup. Customer service not available. Never again… Read Full Review

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★☆☆☆☆

“without notice auto charge your credit card for insurance”

Written on: 04/10/2018 by Yates154 (1 review written)

I feel like i was cheated i book a car and put my credit card on it but firstly they charge me for insurance for more than the car rental price. i have to be charge and need to process the way back to cancel the insurance to get my money back… Read Full Review

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★☆☆☆☆

“DONT USE THIS RENTAL BROKER....WORST SERVICE EVER”

Written on: 02/10/2018 by egBlevins317 (1 review written)

Forget to use their service....not only they are cheating on the booking procedures (not clear), but they dont provide any service and if you are in toruble or experience issue while taking the car, they will not help you. I would suggest to check the prices in their website (or others one) and then go directly to the Rental Car company. I have experienced an horrible service. Lack of help, no professionalism ect...AVOID THEM… Read Full Review

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★☆☆☆☆

“Hire Car in Papthos”

Written on: 28/09/2018 by Westont59 (1 review written)

Do not use this company. We booked and paid for a car but upon arrival at Papthos Airport the car had damage that was not included on the form and the car had no spare wheel. The staff were unhelpful and left us stranded. What was worse is that you have to wait until you return to the UK for a refund and then its at least a 2 week wait. Awful service go elsewhere… Read Full Review

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★☆☆☆☆

“lousy customer service”

Written on: 27/09/2018 by IgnacioBradford32 (1 review written)

For starters, the web page is slow and heavily bugged - amending the booking was possible only after refreshing the page for the fifth time. It is further impossible to cancel a booking online. One needs to call a number with an unspecified country-prefix which leaves one with more guesswork than necessary and possibly unpredictable costs. The side further invites you to leave a review but there is no send button to actually submit the review. The page is unfit for customer service. … Read Full Review

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★☆☆☆☆

“Sad and inhumane”

Written on: 13/09/2018 by Alexzander379 (1 review written)

Due to Rentalcars lack of respect and professionalism me and my pregnant wife were left stranded a whole night at the Athens airport. Rentalcars and Goldcars failed to keep professional and ethical standards and refused to compensate us after we had lost hotel, ferry and spent a night at the airport. Please do not hire cars from them, as there is nothing human and their modus operandi, and the lack of professionalism is evident. It is very sad that we got to the point in which this companies… Read Full Review

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★★★★☆

“Satisfactory ”

Written on: 06/09/2018

Overall, very satisfied with the whole thing. Paper work was done quick enough, and picking up the car was nearer then i would have thought. Car was in very good condition and newer then I expected. Even though I can get a cheaper car outside the airport by myself. But by renting from rentalcars.com that gives me an assurance from getting a good decent car and saving me alot of time and convenient. A good experience for the 1st time to rent from rentalcars.com. Will rent from you all again… Read Full Review

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★☆☆☆☆

“fully paid up and refused car”

Written on: 25/08/2018 by johnboy07921 (2 reviews written)

I use the web site to purchase a car rental in Tenerife. I chose every optional extra of cover so that I could simply collect and drive. On arrival I found very poor and slow service and ahead of me many unhappy customers. After an incredible long wait I was treated badly and final refused rental. Because I refused to accept the disgusting attitude of their rep. I complained on line showed evidence of their cancelation and have not received a refund or apology. TOPCAR provided a better car… Read Full Review

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★☆☆☆☆

“I booked a car ahead of time thru them / but did not...”

Written on: 24/08/2018 by Brady207 (1 review written)

I booked a car ahead of time thru them / but did not look at the reviews. Got to the Orlando airport Green motion was the rental car company. To get that pre-booked price, I had to show Proof of full coverage insurance! I gave them my insurance company name my agents name and all information including my insurance policy #. They wanted to see my insurance contract to get that price! I left and went next door to another rental car company with no problem. Days later after my phone call, they… Read Full Review

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★☆☆☆☆

“Reserved online for supposed cost of $1684 with...”

Written on: 21/08/2018 by kennico (1 review written)

Reserved online for supposed cost of $1684 with insurance...."full protection"....to get told at the counter "full protection" was practically no protection and ended up spending $2800 for a car for 10 days. Never again… Read Full Review

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★★★★☆

“good site but, This sometime have error on rental date.”

Written on: 16/08/2018 by tnakama (1 review written)

I think This site is good site. But, In Japan , On change to work under Ratuken group. This have problem. Rental start and End time change to GMT. but, Display don't write this information. I inputed local time of arrival country. … Read Full Review

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★★☆☆☆

“Rentalcars insurance sold, but not accepted at the rental”

Written on: 13/08/2018 by Zsolt09 (1 review written)

After making a Rentalcars reservation with "full insurance" in Barcelona for a Goldcar vehicle I have checked the details with Goldcar locally. They said they simply do not accept the insurance from Rentalcars, I have to buy the full insurance of Goldcar. I had spent time and money for this useless insurance with Rentalcars, then spend time for asking payback and I am far from being sure that my money will be refunded. :(… Read Full Review

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★★★☆☆

“opodo Booking experience”

Written on: 31/07/2018 by Jacko1968 (1 review written)

I was quite disappointed that even though the system asked for a promotional code which was put on the discount was not carried through to the system so the offer of £20.00 off was not taken into consideration and I could find nowhere on the web site to ask why. In addition the cost of the protection cover and subsequently the screen price almost doubled which was not clear until this had been debited from my credit card. This is a little mis-leading and subsequently the experience of booking… Read Full Review

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