RentalCars.com Reviews - www.rentalcars.com

★★★★☆
4.0 / 5
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Latest Reviews

★☆☆☆☆

“Pay more on insurance than the rate!”

Written on: 04/09/2019 by O'Nealum106 (1 review written)

I booked a car for my trip to Israel at a very good rate, about $320 USD for 20 days. Turned out when I picked up my car at the airport I was told that I need to pay the insurance which is mandatory in Israel. The insurance itself for the same amount of time is $1300 USD. I tried to reach out RentalCars.com by phone and email but no one answered or replied back. I had no choice but paid way more for my insurance ( the same rental company can give me a better price (lower insurance charge) if I… Read Full Review

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★☆☆☆☆

“Not the best I would say”

Written on: 14/08/2019 by oliviario (1 review written)

Rental Cars is the oldest car rental online booking platform, that is age old and have been there ever since. However, their service is not superb. The call center service is very rude indeed and the car is also not guaranteed to the customers and what we get from the website… Read Full Review

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★☆☆☆☆

“misleading customers on purpose”

Written on: 08/07/2019 by EnzoBoone (1 review written)

Rentalcars claims you can modify your booking as you like. True - but they do not mention the slight detail how much it will cost you! I wanted to change only the time of the day when I want to pick up the car - this I could only do re-booking the whole trip! And cost me 20% of the total booking! I would have cancelled it but this also costs a lot- they do not return the fee taken on booking, another 20%! Be very careful with the conditions- they are absolutely not transparent!… Read Full Review

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★☆☆☆☆

“Back to the old agencies ”

Written on: 01/07/2019 by Behrman (1 review written)

So rentalcars.com? first time and last time. I had to make changes with the reservation 24 hours before collecting the car. The email answer was no, so I tried to get them by phone. impossible. they hang up without even answering the phone. the supplier can't help because why would he? they just hand the car. I'd rather pay more for a real service and someone that answer the phone and can help. so back to the good old expansive agencies… Read Full Review

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★☆☆☆☆

“Problems with changes to the booking”

Written on: 29/06/2019 by konradw (1 review written)

There is no change to m booking even though i've spent hours ttrying to find how to remove a baby chair from my order. Overall, the system is ok when you just want to accept basic conditions. But in case you need to change anything, there is no phone number, contact details etc. So you're left alone with the problem. My hopes are that I won't be charged for the baby chair during the pickup. But can I plan it? No. Not ok… Read Full Review

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★☆☆☆☆

“Forced to pay double the price for flight delay”

Written on: 28/06/2019 by Customer0102010 (1 review written)

My flight was delayed by 4h. I contacted the rental company directly who advised me to contact rental cars because they might require more money in case I do not collect the car at the right time. I contacted them and they confirmed that even in case of flight delay (which is force majeure) I had to modify my reservation resulting a huge extra cost. This is simply illegal. When asked if there is no tolerated delay for force majeure the agent hung up the phone… Read Full Review

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★☆☆☆☆

“No support”

Written on: 04/06/2019 by eeLeslie215 (1 review written)

Booked a car with my computer and VPN via a server in Tokyo. The system assumed I want to pay in Yen, so I change to my currency and book the car. Next time I login I got Japaneese currency again, contact support, they tell me that my car booking and insurance was not valid even if they already charged 3200 €. Tried to cancel the booking and contact support, no answer and no option to cancel. They answer email contact before three days and do not call back as I reqested. Tried several times… Read Full Review

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★★★☆☆

“Misleading website”

Written on: 29/05/2019 by WarrenAston (1 review written)

although offering cars as "BOOK NOW, PAY LATER" in fact my debit card was charged immediately - not the first time this has happened with RentalCars.com… Read Full Review

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★★★★★

“Best Service I have ever had”

Written on: 03/05/2019

I have used Rentalcars.com for car hire in London and South Africa and they have been most helpful in making changes to bookings and advising me on options available. The website is easy to use and the staff knowledgeable. I don't even have one grumble… Read Full Review

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★★★★★

“RentalCars.com the best!”

Written on: 01/05/2019 by DavidOz (1 review written)

I live in Australia and travel to South Wales every year I have used this company online and have been exceptionally satisfied Today I needed to change my booking dates for this year 2019 and could not believe how simple and straight forward the process was I highly recommend Thank you! … Read Full Review

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★☆☆☆☆

“When changing the reservation instead of lowering the...”

Written on: 24/04/2019 by georgelucian (1 review written)

When changing the reservation instead of lowering the total amount of one day plus the insurance of that day you have reduced the price by only 2 lei. practically for a shorter period I paid the same money. Why ? Are you hungry? So you know how to keep your customers? I do not recommend and I will not call your services. In Mallorca I was very pleased. In Italy, not at all. I'm thinking of looking for another rental company… Read Full Review

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★☆☆☆☆

“They do not refund your reservation if you cancel. ”

Written on: 22/04/2019 by YayaDoBrasil (1 review written)

I booked a car for 431 euros and had to cancel only a few minutes after that. And I'm still waiting for the refund, ten days!! I called the customer service and they didn't help. … Read Full Review

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★★★☆☆

“Child seats too expensive”

Written on: 16/04/2019 by NunoSantos (1 review written)

Unbelievable that the cost of 2 seats for children are almost the same price of the car for one and half weeks. It is mandatory to use these seats for safety and legal and still....It is an abuse, and most of the times the seats are dirty, old and parts broken… Read Full Review

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★★☆☆☆

“Poor/Non-Existent Customer Service”

Written on: 11/04/2019 by Smithwl466 (1 review written)

Made a mistake on the drop-off time. Had to rebook an entire new booking. Unable to find a US/Toll-Free number to speak to anyone. Chatted with a representative who was not helpful. Might be ok if you don't need assistance… Read Full Review

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★☆☆☆☆

“Book Direct”

Written on: 03/04/2019 by Jazz1308 (1 review written)

Make sure you book for the exact amount of time you need the vehicle for, I booked for 4 days but only needed it for 1. I spoke to the rental company and they were fine to adjust the charge but Rentalcars.com would do it so charged the full amount. Book direct in future as they will just take your money !!!… Read Full Review

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★☆☆☆☆

“Beware of Europcar Christchurch, New Zealand!”

Written on: 19/03/2019 by ninadrb (1 review written)

Our Euopcar rental car (through Rentalcars.com ) was returned undamaged directly to a Europcar agent in the Europcar Christchurch airport parking lot. After thoroughly inspecting the car, the agent told us all was fine and that we could leave. When asked for paperwork, the agent said there was none, so we took him at his word and left. Two days following our rental we received a final invoice from Europcar showing a zero balance. Then four days after we returned the car, we were sent a photo… Read Full Review

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★☆☆☆☆

“Book direct with supplier and save yourself the hassle”

Written on: 15/03/2019 by kassiejones (1 review written)

Online support for carrentals.com was terrible - waited for almost 2 hours for a chat agent, even though average wait time was 3 minutes, then 6, then 12, then 1. Phone just as bad - no answer for an hour. Average wait time supposedly 6 mins. Ended up sucking up the charges by making changes myself online to end the ordeal. I was charged to change the driver name on my booking even though it said free amendments when booking. no mention of a charge to change a driver name in terms and… Read Full Review

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★★★★★

“Easy and profitable”

Written on: 11/03/2019 by Orda (1 review written)

Good car rental if you want to get a car at the best rental price simply and easily. Excellent and convenient site, designed for the convenience of the client. I hope the process of receiving and delivering the car will also be simple and pleasant. Only a slight imposition of payment for extended insurance is embarrassing, which almost doubles the cost, but it’s good that there is a choice… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!!!”

Written on: 25/01/2019

DO NOT USE this company. We had to amend our booking to a larger vehicle. Called to speak to an agent directly who kept me on hold to verify that the vehicle was available which was confirmed and the additional amount was charged to the credit card. Upon arrival at the airport, lo and behold, the vehicle is not available. In the meantime, get an email from rentalcars.com which said: Unfortunately... the agent made a mistake... we'll refund you the money. The company does not take any… Read Full Review

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★☆☆☆☆

“No hiden fees = not true ! Bad follow-up ....”

Written on: 18/01/2019 by Jones499 (1 review written)

I have rented a Mex car rental true rentalcars.com at Cancun airport. rentalcars.com guaranties no hiden fees: what you see is what you pay. Not true. When I arrived at the Mex counter I had to pay an additionnal $250 USD to get the car and I had to sign the necessary documents for the rental. If I don't pay and if I don"t sign, I don't get the car …. When I got home I contacted rentalcars.com to explain the situation but they never made any concessions saying to me that they don't know how… Read Full Review

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