RentalCars.com Reviews - www.rentalcars.com

★★★★☆
4.0 / 5
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Latest Reviews

★★☆☆☆

“Não responde adequadamente as solicitações. ”

Written on: 14/12/2017 by Donaldsongv24 (1 review written)

Necessitei alterar o horário de recebimento do carro por três vezes sem sucesso. … Read Full Review

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★★★★★

“One of the best services, excellent support. Always...”

Written on: 07/12/2017 by Moodywb358 (1 review written)

One of the best services, excellent support. Always help me in difficult situations… Read Full Review

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★☆☆☆☆

“Very ambiguous site”

Written on: 06/12/2017 by EdgarFischer (1 review written)

Booked a car for September 2018 which was 10 months out of visit, so checked payment which clearly states "book this car today for free cancellation and a deposit of only $150, so I booked. I have been charged the total of the booking which is nearly $1200. On enquiring I was told there was an option when I entered my cc to pay outright or take deposit. Must have been in invisible ink as I didn't see it, or perhaps I had trusted them and wasn't aware of it. Im sure there will be more of… Read Full Review

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★☆☆☆☆

“BUYER BEWARE.”

Written on: 04/12/2017

Not the car model I booked even though I checked 3 days before that a the specific model was available as it was a surprise present for my husband. Office closed with no representative to be found . Had to ask hotel reception to find someone , waited half an hour. The Hertz representative was exceptionally rude when he eventually arrived he advised me he had been in the car park which was a blatant lie as I had checked the car park myself .The representative refused to give me his full name… Read Full Review

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★☆☆☆☆

“Complicated policies”

Written on: 30/11/2017 by Samira108 (1 review written)

I was denied car rental based on clim that my credit card is not accepted by agent. There is no possibility to contact rentalcars in such case. I was left at my destination without car. I wish there was more flexibility on payment and deposit options. I would not recommend rentalcars as you have no guarantee that you will actually get the car and if you make claim they deny refund… Read Full Review

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★★★☆☆

“Need attention”

Written on: 16/11/2017 by ShaylaLee40 (1 review written)

Easy to use, and prices are good. Dont take the extra insurance from the site, they will find a million excuses not to cover you. Support will not help you, you have to call multiple times until you find someone willing to help… Read Full Review

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★★★★★

“Low cost - Excellent service - Fair”

Written on: 05/11/2017 by FritzandUlli (1 review written)

We have rented cars quite a number of times. We never had any trouble or cpmplaints. Pricing is very competitive. Formalities are simple and sevice is great. All in all very commendable… Read Full Review

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★★☆☆☆

“Changing order to other return location”

Written on: 29/10/2017 by O'Rourke473 (1 review written)

The website shown other place you can return the car, but after payment its not. Cancellation cost may be the hole price ! be aware ! … Read Full Review

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★☆☆☆☆

“Can't be reached for questions, number out of office”

Written on: 21/10/2017 by 484Coffey (1 review written)

I needed to change my booking - my mother needed to go to the hospital on short notice, so I am not in town and my husband (second driver) needed to pick up the car. I also wanted to change the date of the booking. Buchbinder (the rental company) said they would not accept my booking with my husband, only Opodo can change it. There is a change option on the site, but It was not immediately clear on the site if there would be cancellation fee. I called the Opodo customer service hotline… Read Full Review

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★☆☆☆☆

“Take the booking but don't guarantee a car”

Written on: 18/10/2017 by 2Crawford (1 review written)

Booked through them only to be told no car available after booking made. Had to re-book but now price was higher. I thought the site was meant to find available cars not the customer. Customer service via live chat couldn't care less and eventually suggested I phone. A very very disappointing service… Read Full Review

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★★★★★

“received fast, accurate, and knowledgable help via chat”

Written on: 10/10/2017 by clapper72 (1 review written)

Fantastic help I received from Donavan via chat. Prompt and quick and very helpful. Answered all my questions regarding amending my rental. Great service and customer oriented. Love the chat box! I highly recommend Rentalcars.com. They fix the cancellation and new booking so there is no hassle… Read Full Review

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★☆☆☆☆

“Stay away! Does not fully disclose fees”

Written on: 07/10/2017 by 167Silva (1 review written)

I rented a car through rentalcars for two days in Strasbourg. I felt the rate was very reasonable: 52 Euros. When I got to the car rental agency I was dismayed to discover there was an 81 Euro city tax added to my fee. When I contacted Rentalcars they said the fine print on the contract disclosed that. This was not TRUE. The contract simply said additional local charges may be applied. I realize Rentalcars cannot control the city service fees, but they certainly can disclose them. Airlines can… Read Full Review

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★☆☆☆☆

“Rude Service Desk”

Written on: 05/10/2017

Third time I have tried to amended my booking, phoned the rental company and spoke to your rude service desk, the pickup time still shows 8:15 instead of 21:30. I have changed it three times, online and via your online chat. … Read Full Review

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★★☆☆☆

“less informative”

Written on: 24/09/2017 by Harrishm1984 (1 review written)

your Leeds branch had been removed without notice for a customer with reservation… Read Full Review

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★★★★★

“Great service”

Written on: 16/09/2017 by hmCassidy37 (1 review written)

had to change our rental three times due to some problems. Never a problem and it was done efficiently and honorably… Read Full Review

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★★★★★

“Very good company:)”

Written on: 14/09/2017

an excellent company. I use it only when renting a car. excellent customer service. good internet site… Read Full Review

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★★★★★

“the good ”

Written on: 11/09/2017 by pgMyers140 (1 review written)

Good and clever clear site. Already the second time. everything is normal. The machine is clean new. we have been looking for it for a long time at the parking lot. None of the employees h.elped us. surrendered everything is normal… Read Full Review

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★★★★☆

“Quite reliable, as usual!”

Written on: 10/09/2017 by Crystalt300 (1 review written)

I have rented with Rentalcars before and everything has worked fine… Read Full Review

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★☆☆☆☆

“Very deceptive process / information ”

Written on: 07/09/2017

Booked a sub compact rental car for one day, with no extras, in Avignon, France through Priceline, and they used Rentalcars.com (without telling me this until I committed to the reservation and paid $60). Both Priceline and Rentalcars.com claimed $60 was the full price. It not, not even close. Full price was $113. Rentalcars.com then continued the deception by hiding the total costs of renting the car in the first set of information I was sent via email. It appeared that $60 was the true cost… Read Full Review

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★☆☆☆☆

“I wish I booked directly with the car rental agency -...”

Written on: 06/09/2017

I wish I booked directly with the car rental agency - Rentalcars.com is completely unreliable. I travel a lot, and I am going to make sure to warn all my friends and family not to use it for car rentals in the future!! I added collision insurance to my reservation, and was charged for it, to find out that it was invalid at the desk when getting my car. I had to make another payment for insurance with the actual agency, and will not be refunded for the insurance that was purchased through… Read Full Review

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