RentalCars.com Reviews - www.rentalcars.com

★★★★☆
4.0 / 5
85% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
RentalCars.com - www.rentalcars.com - Ask a question now

Media Gallery for RentalCars.com - www.rentalcars.com

RentalCars.com - www.rentalcars.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Sad and inhumane”

Written on: 13/09/2018 by Alexzander379 (1 review written)

Due to Rentalcars lack of respect and professionalism me and my pregnant wife were left stranded a whole night at the Athens airport. Rentalcars and Goldcars failed to keep professional and ethical standards and refused to compensate us after we had lost hotel, ferry and spent a night at the airport. Please do not hire cars from them, as there is nothing human and their modus operandi, and the lack of professionalism is evident. It is very sad that we got to the point in which this companies… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Satisfactory ”

Written on: 06/09/2018

Overall, very satisfied with the whole thing. Paper work was done quick enough, and picking up the car was nearer then i would have thought. Car was in very good condition and newer then I expected. Even though I can get a cheaper car outside the airport by myself. But by renting from rentalcars.com that gives me an assurance from getting a good decent car and saving me alot of time and convenient. A good experience for the 1st time to rent from rentalcars.com. Will rent from you all again… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“fully paid up and refused car”

Written on: 25/08/2018 by johnboy07921 (2 reviews written)

I use the web site to purchase a car rental in Tenerife. I chose every optional extra of cover so that I could simply collect and drive. On arrival I found very poor and slow service and ahead of me many unhappy customers. After an incredible long wait I was treated badly and final refused rental. Because I refused to accept the disgusting attitude of their rep. I complained on line showed evidence of their cancelation and have not received a refund or apology. TOPCAR provided a better car… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I booked a car ahead of time thru them / but did not...”

Written on: 24/08/2018 by Brady207 (1 review written)

I booked a car ahead of time thru them / but did not look at the reviews. Got to the Orlando airport Green motion was the rental car company. To get that pre-booked price, I had to show Proof of full coverage insurance! I gave them my insurance company name my agents name and all information including my insurance policy #. They wanted to see my insurance contract to get that price! I left and went next door to another rental car company with no problem. Days later after my phone call, they… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Reserved online for supposed cost of $1684 with...”

Written on: 21/08/2018 by kennico (1 review written)

Reserved online for supposed cost of $1684 with insurance...."full protection"....to get told at the counter "full protection" was practically no protection and ended up spending $2800 for a car for 10 days. Never again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“good site but, This sometime have error on rental date.”

Written on: 16/08/2018 by tnakama (1 review written)

I think This site is good site. But, In Japan , On change to work under Ratuken group. This have problem. Rental start and End time change to GMT. but, Display don't write this information. I inputed local time of arrival country. … Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Rentalcars insurance sold, but not accepted at the rental”

Written on: 13/08/2018 by Zsolt09 (1 review written)

After making a Rentalcars reservation with "full insurance" in Barcelona for a Goldcar vehicle I have checked the details with Goldcar locally. They said they simply do not accept the insurance from Rentalcars, I have to buy the full insurance of Goldcar. I had spent time and money for this useless insurance with Rentalcars, then spend time for asking payback and I am far from being sure that my money will be refunded. :(… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“opodo Booking experience”

Written on: 31/07/2018 by Jacko1968 (1 review written)

I was quite disappointed that even though the system asked for a promotional code which was put on the discount was not carried through to the system so the offer of £20.00 off was not taken into consideration and I could find nowhere on the web site to ask why. In addition the cost of the protection cover and subsequently the screen price almost doubled which was not clear until this had been debited from my credit card. This is a little mis-leading and subsequently the experience of booking… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Poor if amending booking”

Written on: 31/07/2018

Tried to change drop-off location for my existing booking. First started with their web site. Followed 'manage my booking' instructions went into indefinite loop of pushing new search and message 'no changes have been made'. Installed their app to amend booking, to no avail. Things got even worse because app wanted to change price for the rental. The fact is that both web site and app pushed a new search for a car instead amending booking, increasing price of the existing rental. Wanted also to… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst car rental company”

Written on: 28/07/2018 by eizabeth58 (1 review written)

DO NOT RENT A CAR FROM THIS COMPANY, the small print is hidden. You have to pay £1000 plus deposit for hiring a car. Booked for my son aged 25 arriving at Gatwick, thought it was a good price at £52, but hidden costs far outweigh the value. My son did not have enough credit on his credit car to pay and he was reluctant to anyway as he felt they might find a way to keep this "deposit" of £1000 plus. They do not care about their clients,  other people in Gatwick walked away from their… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Incompetent ”

Written on: 25/07/2018

We used Rentalcars.com to book a car at Ajaccio Airport, Corsica, from 3rd-17th June 2018, with Alamo. On the return of the car, Alamo, with clear incompetence/unreliability/or worse added a hidden charge of £74 for a supposed lack of fuel. Apart from the fact that their assertions were simply untrue, Alamo's own figures demonstrated without any doubt an attempt to grossly overcharge. Clearly we are unhappy with Alamo. We are also very concerned about the behaviour of Rentalcars.com. We have… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Hidden and fees, better to rent from car company...”

Written on: 12/07/2018 by Jhonbysweden (1 review written)

Hidden and fees, better to rent from car company direct you still need to pay their insurance!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Easy,accesible and fast.”

Written on: 01/07/2018 by Camillaborgholmsweden (1 review written)

Third time renting through Rentalcars , works very well. Easy to book, all info that you need. Good cars, very happy so far...accessible near terminal… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“NOT TO BE TRUSTED”

Written on: 29/06/2018 by 1978Ramos (1 review written)

HIRED A CAR FROM GRAN CANARIA AIRPORT TOOK FULL COVER INSRANCE OUT ONLY TO BE TOLD BY HERZ THAT THE INSURANCE I HAD DID NOT COVER ME FOR ACCIDENTAL DAMAGE TOLD ME THAT I WAS GETTING A NEW CAR TURNED OUT THAT IT HAD 18K ON THE CLOCK AND WANTED SERVICING THERE WAS DAMAGE ON THE CAR WHICH WAS NOT RECORDED 1200 EURO TAKEN AS A DEPOIST WHICH HAS YET TO BE TAKEN OFF MY CREDIT CARD THIS IS 4 WEEKS AFTER GIVING IT BACK DONT USE THEM CANT GET ANY RESPONCE FROM THEM … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT USE IF YOU LIVE IN AUSTRALIA”

Written on: 24/06/2018 by CHARLIE83 (1 review written)

Firstly, when your payment is processed, unbeknown to me, I was charged a foreign conversion fee on my credit card as I now believe the company is UK based. This is probably illegal but I'm sure there will be some loophole this company has used to get around it. Secondly, I just called the company to try and amend my booking and I got transferred to someone who can hardly speak English and could not do the transaction for me. I have done it online myself (all I needed was to bring forward the… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“Communication”

Written on: 06/06/2018

I found booking and value for money excellent and included full excess cover, but when I realized I already had excess cover with my travel insurance, I sent a couple of emails to cancel the cover, without a single reply. When you are on the other side of the world, communication is very important… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“There are wrong information ”

Written on: 05/06/2018 by odKnight177 (1 review written)

According to the web site of global rent car, there are no branch at Munich central station not no one answer through phon call through general information counter by Munich Visitor office near the station even air port branch of so called General Rent Car office… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Allways change booking to smaller or vehicle not wanted .”

Written on: 05/06/2018

when using easy car it seems to impossible for them to provide the vehicle advertised it is always replaced by cheaper down market model… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“Amendment charges”

Written on: 27/05/2018 by 107Simpson (1 review written)

Charges for changing the car after I just booked it are too high! Please amend! … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“When you order the car they give it cheap, then they...”

Written on: 24/05/2018 by 93Doherty (1 review written)

When you order the car they give it cheap, then they ask you if you want full insurance which for 10 days l paid 110 ? Approx. Then when l picked the car up from firefly at airport they then said l had to pay 156 full insurance r leave my debit card open so if the slightest scratch on the car they would take off up to 1,500 euros. When l told them l was already insured they told me it was nothing to do with them. I then got the number of car rental and told them l did not want insurance and… Read Full Review

Report this review
Was this review helpful? 0 0
overview