Abbey

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Applied for a bank account online but never heard from them. Online support people emailed me to say call this phone number. Customer services on that phone number said email online support. After going around in circles like that I realised I don't want an account with this bank after all and gave up on the application.

At the same time they are offering people £100 to switch their account to them! I think they should use the money to train their customer support instead lol :)

Worst banking experience I have ever had. I have whole host of relationships from current account to ISa to regular saver to esaver to credit card and bonds but the service is just pathetic.

Branch would not accept my bond closing application, would ask me to call telephone banking. Telephone banking says it can be done only in branch. Account opening was very easy, closing and getting money back was a nightmare.

Credit card - cancelled my card twice without my request (and issued another one). Have the worst systems and customer service is also pathetic.

Very efficient in collecting money and hell-lazy in returning. I am closing all my accounts.

I put some money into an ABBEY ISA in March 2009. The link I used came from Martins Money Tips. Abbey had switched the web site from a high interest ISA to an ISA that 0.01% interest. They told me that I was in this ISA when they gave £3.34 in interest in April 2010, no tax though.

I closed my Abbey account and instructed my new bank to transfer my savings to them, which they did on the 21st April 2010. It is now the 8th May 2010 and Abbey and my new bank have no idea where my saving are.

Abbey tell me one minute the money is in a holding account, the next day they tell me the money has been sent in a check last month.

Yes Abbey/Satandar have lied and lied again.

I went to the Ombudsman and was told they look at the complaint in 8 weeks. Pointless.

I have no idea who to go for advice as the banks seems to be their own master.

Please use another bank as Abbey/Santandar are after your money, they will lie at every opportunity and there is nothing you can do.

I'm hoping that my new bank is better,but I expect not.

In a word, TERRIBLE!

I have had the misfortune of banking with Abbey for the last 10 years, and things have just gone from bad to worse. The latest issue is their fantastic fraud system. It has blocked my card 3 times in a 2 week period because, quite simply, it didn't like the look of my transaction(s).

As much as I appreciate the meticulous nature of Abbey's Fraud system, it would be polite if someone, anyone, called me to let me know my card had been blocked and I didn't have to wait for the spotty little 16 year old Homebase assistant to inform me in-front of a shop full of customers.

As we speak my card has yet again been blocked today, and with me supposedly taking the wife out for a meal. "what am I supposed to pay my bill with" I politely ask the customer service rep.

"I can't help you today I am afraid today, go to a branch tomorrow when they open" is his flipant response.

Customer service reps and rude, incompetent and un-helpful, but hey what would you expect from a bunch of McDonald Drive-thru gradates.

Abbey, I've had a gut-full. Closing my account this week. I wouldn't p*ss on Abbey if they were on fire.

Transferred to Abbey/Santander from Halifax. Big mistake. telephone customer service is awful. Movement of account was messed up and is still not complete six months on. Called three times today (about fifteen times over six months) to resolve the ongoing error on their part and always am cut off or transferred to wrong dept. Branch says they can't help me. Queues in branch are shocking and service is very,very slow. No immediate fund transfers to other banks via online service. Machine lodgements in branch take THREE days to clear, unlike other banks where it's immediate. Deeply regret leaving Halifax and will be returning to them. Strongly recommend you avoid Santander - there's a reason why they can offer certain deals - it's call poor staff who really don't care.

The branch in Harwich, Essex is awful. The queues are always huge, staff are unhelpful & constantly trying to sell you something everytime you go in which is why the queues are so big!! I am unemployed and they keep trying to get me to apply for a credit card, take out a loan or apply for a mortgage despite refusals everytime they ask! They now won't let you withdraw under £30 over the counter, which is apparantly to improve customer service! I have been hung up on when speaking to their telephone "helpline"!

Abbey national is the worst bank ever, they have caused us nothing but 8 weeks off stress with our mortgage application, asking for every bit of paperwork they can possibly ask for week after week ut then not even looking at it for days and days!. They seem to delay your application as much as possible and make mistakes in between!.

The accepted our mortgage application but they said they changed there policy and it had to go back to the underwriters with more papework we had given. Guess what, they took ages too. If it was not for us not having a chain we would have lost the house we are purchasing weeks ago.

If you want to end up stressed and depressed use Abbey (Santander).

Abbey/Santander have the worst customer service that I have ever come across. They are rude, unfair and they take too long to deliever their statements to your door. For example I forgetten my internet banking details, I called them requesting some new ones as I badly need to manage my account and they said it takes up to 14 days to arrive the woman on the phone was really rude to me. This is unacceptable in my opinion especailly if you need to manage your accounts and don't have time to get to the bank. 14 days is way to long, with HSBC if you forget your details they will reset them there and then without waiting this long.

It gets much worse than this though,after a month the banking details still didn't arrived to my door. So I telephone the customer service department and they inform that they were sent out. I go down to my local bank and they said new details have been sent out, well anyways they send new ones out to my door again. Eventually this never arrives either.

Just before 24th Decemeber I pay in £80 into my account as I was overdrawn, not knowing that my over draft facillities was cancelled that month. Month later I telephonr the bank and noticed that a £25 charge has been taken from my bank, I telephone customer services about this and they said that I don't have an overdraft and therefore the overdraft charge was taken from my account. The woman was very rude to me informing me that there is nothing she can do and advised me to go down to my local bank. Unhappy about this I decided to pay the charge and close my account with them for good.

I told the woman on the counter my story that I was unhappy with the level of customer service and told her to close my account. She gave me a number of a complaints department and recovery department as well.

Going round in circles again, I evetunally speak to someone from the recovery department, he was willing to reverse the charge untill I told him that I closed my account with them, he didnt want to know. I said that I still have a savings account with your branch and if you don't reverse the charge I'm closing that account as well.

Anyways I then ring up the head office and tell the person that I'm unhappy with your customer service and I want the charge reversed. They said that it takes about 5 days for the complaint to be recieved.

I would not recommend this bank to anyone and would rate them zero stars.

I have read the other reviews on this site in amazement. The branch I deal with in Holywell North Wales is really good. They greet me with a smile and genuine interest every time i go in. When I did have a problem with a fraudulant transaction on my account they took me in an office and made the call to fraud for me, the money was back in my account within a few days. They offer excellent interest on their accounts and let me know when special offers expire and the interest rates drop so that I can move my savings to a better account. Overall I rate the staff in my branch as friendly, courteous and helpful.