Easymobile network lets you still make calls when your credit runs out, so if you don't top up within few days, you get charged £5 for going over. I went over by 97p, and received an email saying that they charging me £5.97 and if the payment was not received within 7 working days, they will turn off my sim and pass on the charge to a debt collector agency. You can't just buy credit for £5.97 so I had to buy a £10 top up, that left me with £4 credit and after only 2 days I was over buy 97p again, funny in it the same price in the red again??? So I went to about 9 shops in my area to buy a new top up and not one shop sells them even tho I was told to go in any shop that has a pay point.

What kind of pay as you go phone is this? It's more like a contact phone. They call this an Easymobile. Well, it's not been at all easy for me, they should be reported to Watch dog!!!

Easymobile - Even after fighting for a refund for overseas calls which I never made they still charged me £5 for disconnection - even though i was really in credit.

Very rarely do I have a conversation with a company that really doesn't 'get it' regarding customer service. Easymobile have definitely won this years award in my book.

I signed up for two Sim card/accounts at £5 each on their website, and a few days later the cards turned up. Now when I first popped the card in the phone I couldn't get any network signal since it had not been 'activated' (I rang them to discover this). So I went onto their website and activated both cards. Within a few hours, Bingo, it was working. However, it was working very badly. I had one bar that kept disappearing, so I rang them back and told them that the service was no good to me. The guy on the phone said it was OK, and I could cancel on their website and get a full refund, since I had not made any calls (both cards had £5 of credit on them). So I went through the cancellation procedure.

I thought no more of it until I recently had to check my Visa statement for something, and noticed that no refund had ever been made by Easymobile.

Today I gave them a ring. After being left on hold whilst it was investigated, I was told that no refund would be given. I asked why, and was told it was because I had activated both cards. I explained that I could not get a signal until it was activated, and that I hadn't made any calls. Apparently it is in their terms and conditions that no refund will be given after activation. At this point I asked to speak with a supervisor who gave me the same reply. I said something along the lines of "you must be joking, I've never had the service promised, never made any calls, and had one of your chaps say I would get a full refund". She asked for my postcode, and then told me that according to her computer I had a very strong outdoor signal in my area. Of course I disagreed, and said "come on, we are talking £10 here, can't you see how bad this makes you look". She was unmoved, and said no refund would be given. She really couldn't grasp how detrimental this could all be to their corporate image over a mere £10!!!

Anyway the bottom line is that EasyMobile will not refund me the money, and they are standing their ground, even though they run the risk of me posting their antics on relevant websites like this.

On an up note, I contacted my Visa card company and asked for the payment to be put into dispute. Shell Visa have given me my money back, but as a good will gesture, they won't be going after Easy Mobile for it. So a big thumbs up to Shell Visa

It seems that EasyMobiles customer service are still in the dark ages.

Not that I'm bitter (hey I've got my money back), but was it really worth it for £10 Easymobile?