I needed to replace my Visa debit card as my neighbours are hacking me, openly repeat my card number and the security code. They enjoy listening to my private life. I had spoken to Santander about this and they suggested I should change my accounts. 11th September 2013 I decided that I would change the card in case they use it.(After19.00 hrs) When I speak to Santander I ask if they will honour my purchases that I have made on line, 3 times I ask her will she honour my grocery shopping. I am assured that they know the moment I purchase anything on line, she quotes the payments I have made. Next day my shopping does not arrive, I check with the supermarket they inform me, my payment was cancelled, I apologise. I have sufficient funds in my account. I call Santander they tell me that the payment went through twice and they have cancelled the second payment. I changed the delivery slot just after 13.00 hours So what happened to the first payment? For the average person this would not MATTER no shopping go out and get it yourself. That is difficult as I am being HARASSED and STALKED. It is my anniversary on December 9th 4 YEARS of vile abuse, threats malicious damage and theft to date £6,500. I can not claim a penny on my insurance NO FORCED ENTRY. The POLICE would not dust for prints no point they said. I went to speak to their security ex,pert, gained nothing, except a recording on my mobile phone. Their security expert claims the POLICE always dust for prints regardless of forced entry or no forced entry. I gave up on the POLICE in 2010 all I have from these criminals are their fingerprints,DNA, names, credit card number and visa debit card receipt. Who leaves their dabs everywhere bragging next door to me what they have done. They now want their DNA back. My 15 year old dog was not as strong when they beat him up last August 2012 in my home. Strange CRIMINALS receive LEGAL AID, I as a VICTIM get NOTHING