Very bad service, unprofessional and rude people. Very dishonest and don't respect their clients at all.

Awful service, don't waste your time. They do nothing other than wait for people to look at online adverts, and rely on their emails to get people in. They told us they could sell our flat for £300k with a 1.5% fee. We were skeptical, thinking it more £275k, but decided to let them put their money where their mouth was: we offered a sliding scale commission in order to incentivise their team, offering 2% if they actually did sell for £300k: essentially offering them more money for just doing the job they said they'd do. In 4 weeks they'd brought in 4 people to view. They complained (to us!) it was because of the price and dropped it by £25k in one go. This did nothing to bring people in. Thankfully we'd also agreed just a 4-week contract so we were able to get out and get a proper agency in. It's two weeks post-contract and I'm now chasing them to return our spare key, which we'd given them so they could bring viewers round whenever. They are saying they're 'too busy' to return it and that we should come and get it ourselves! We live a 5-minute drive from their office and there are currently two Goodfellows signs outside our block - it's hardly out of their way! Absolutely ridiculous. A total waste of time.

A so called letting manager caused us chaos and financial misery with her total lack of organisation. Basically saying anything we wanted to hear and then refusing to help with the line" its not my job" Never! Never! have anything to do with this shambolic business. Nothing else to say except don't use them ! We went with Turners in the end btw.

I have chosen goodfellows from a various different agents, as I have been in touch with them before and they seemed to be ok. Oh how wrong I was, I just found out after renting property via their company. People working at Morden office are the most dishonest, rude people I have ever met. I think they have such high beliefs about themselves and their work that they have forgotten that there are another million or so letting agents around London we can use. In general I think they treat tenants like vermin, and only money and Landlords count in their opinion. I am not going to write more about them, as do not wish to waste more time on their unprofessionalism and stupidity. I would never use them again in my whole life even if they would be the last agency standing. Please do not use them, unless you want to be charge for maintenance issues which even arose before you moved to property.

Awful to deal with as a tenant. As a result we are moving out. we've always paid our rent on time and looked after the house. Their fees are ridiculous and i'm sure the landlord would be happy to know that they haven't inspected or house in the two years that we've lived there. they charge £174 to leave the house at the end of the contract and £90 per tenant for a reference. They are nasty people to deal with on the phone.

We are currently trying to find somewhere to buy having been a tenant of the same property for nearly 9 years. In that time the rent was paid one day late on only one occasion, which we informed Goodfellows of well in advance. Having taken over management if the property Goodfellows have been adequate at best. As the landlord has never put the rent up we put up with kitchen falling apart, 15 year-old carpets and shoddy repairs. However, when Goodfellows told us to renew our tenancy and allow them their annual inspection we asked if we could have a rolling tenancy or a renewal but with a 2 month get out clause as we were in negotiations to buy at the time. Instead of engaging with us or even responding for that matter, we were told the rent was to be increased by £400 pcm and asked how we felt about this. We responded by email proposing that such an increase should at least guarantee the property be brought up to the standard you would expect for that sort of money and listed everything that needed repairing/replacement. Again no attempt to negotiate, I just came home from work to a section 21 notice to quit. Thanks to Goodfellows we will now have to commit to at least 6 (possibly 12) month tenancy elsewhere, at a time when we are trying to buy and could have offered flexibility as a positive.

I have several properties with GoodFellows, have had for several years and have dealt with many agents on full management and I find them to be more than adequate to make decisions when I have not been available to keep my tenant happy, they provide a very good service and have earnt my trust.

Terrible service. They advertised house as furnished, and when it came to move in we were shocked!!! Cause it was no furniture at all!!! We have two kids, one is 8 wks now, I had to breastfeed my baby on the floor and same with sleeping for few days!!! We had to lend money from friends to buy basics: bed, dining table and some wardrobe. Same with inventory check in! Nobody came with us, they just gave us keys and that's all!!! Never return calls!!! They said that nothing can be done for us... they reduced agency fees £360 and later Mrs.B. called us to return this money to them.... Then she called again pretending that different Mrs B called us by mistake!!! But it was the same voice plus she gave the same number to call back... They posted our contract to our new address at the beginning of August although we suppose to get it to our old address... Now we are waiting 2 wks for a contract... They are ubnormal honestly!

total waste of time n a big time disappointment. there should be a rating for 0 as well... cz thts wat they deserve!!

here we have a branch in ayr scotland that once you sign the contract then thats it your on your own, there very rude and there telephone manner is shocking, they have had my house on the market for 3 yrs now they just havent got a clue about sales, they dont return phone calls i will never deal with countrywide again and dont listen to all there lovely sales patter be warned dont even give them the time of day...

Goodfellows letting in Morden failed to carry out basic credit checks on our tenants. This resulted in our property been destroyed and blacklisted. I would never use this estate agent again for any of our properties.