Not sure what is happening at Demon, its been a great service for years but all appears to be downhill. Like the last review, spam, spam, spam - and some I'm concerned about. My PC has more protection than NATO. They really need a re-think around customers, I may regret moving - but its possibly time to move on. Sad, they were once the best ISP and I hope they can sort things out.

I have been with Demon for 3 years but it's time to move! The speed is getting slower and slower and as for calling the help line.........don't get me going! All calls are handled by India and although polite the people involved are useless!..always blaming everything else....and clearly reading from a script.

I have had to wait for up to 20 minutes on hold whilst listening to piped music that sounds like it's come from a 70's (naughty) movie.

Demon really have developed the capacity to make a calm man wild!

I'm off to Zen

:)

Demon used to be a pioneer with cost effective services and reasonable services. Their customer services sucks now. Expect to spend a minimum of 30 minutes in a phone queue if you are lucky.

When there is a major problem the don't seem to answer their phones at all, nor do they provide status updates.

I suspect the support degradation is not unconnected with their ownership by C&W

I've been with Demon since August 1997. Back then they were the cream of ISPs. I had occasion to call the much-lauded 24-hour helpdesk at 2am once in 1998, even at that time in the morning the UK-based staff were friendly and genuinely helpful.

However, they have become progressively worse down the years, especially since the ADSL2+ 'upgrade'. The net is bordering on unuseable during the evenings; I play some games online and simply cannot rely on my connection anymore.

Whilst I don't like to criticise the individuals who have to work in call centres, I have to say generally Demon's customer service is woeful compared to the good old days of the UK-based 24-hour helpdesk. The idea of having to call them for anything fills me with dread, the knowledge I'll be sat on the phone listening to that one piece of music for well over half an hour at the very least.

I got a new debit card last year, yet despite informing Demon customer support of the new details they continued to charge the old card for several months.

Their website is, quite frankly, utterly useless. It's hard to find any useful information, it appears large parts of it hasn't been updated in quite some time, the system status section is inadequate. It badly needs a major redesign to bring it into the 21st century; I don't think the main design has been changed since 2001.

It breaks my heart to say it but this once-brilliant ISP really has lost it big time. They're overpriced, they no longer offer the unique features they were famous for in the 90s (although they still give you a whopping 20meg of webspace), unreliable and flakey connection - it really isn't worth contemplating.

I'll be moving soon and will ditch Demon for good. A sad state of affairs considering I've been with them for nearly 13 years.

If you want to contact anyone regarding Demon Internet you'll be put through to an Indian Call Centre. After 15 years I wanted to speak to someone who could make a decision BUT no one can do anything but tell you what you already know. Connection Speeds great but customer services are 100% useless. I am convinced that C&W/Thus are actively trying to ensure every Demon customer leaves for someone else. A truly shameful experience with a level of professionalism equal to killing a business which once had a million customers!