ON 18/11/19 I BROKE DOWN ON THE REMOTE HORSESHOE PASS NEAR LLANGOLLEN AT 11AM I CALLED OUT SAGA BREAKDOWN AT 11 21AM.I WAS TOLD THEY WOULD BE WITH ME IN ONE AND A HALF HOURS WHICH I THOUGHT WAS RATHER A LONG TIME. HOWEVER I RANG THEM AGAIN AT 1.10 PM AND AGAIN AT 1.59 PM.IN THE MEAN TIME MY WIFE HAD TO WALK HALF A MILE TO THE PONDEROSA CAFE FOR A TOILET REQUEST AND TOOK A FALL ON THE WAY.WE HAD TO PHONE A TAXI TO TAKE HER HOME.THE RAC BREAKDOWN SERVICE FINALLY ARRIVED AT 2.45 PM .THIS SERVICE JUST ISN'T GOOD ENOUGH FOR OAP'S STRANDED IN REMOTE LOCATIONS.

Thank you. I had an immediate response to my call by a friendly lady .No numbers to have to press! Got through whithin seconds . Help via the AA was with me in 20 minutes and my battery was changed. A cheerful friendly and efficient fellow,and I was able to be on the road again. Never had to use this particular sevice from Saga before but I am extremely impressed.Will include it in my insurance in future.

I would like to thank the helpful employees at Saga and the AA for the way they did everything to resolve my problem this morning(30/09/16). My car decided to lock my key fob in the car and in the ignition with me outside.As I didn't have home call on my policy I was allowed to up grade to comprehensive breakdown cover for a fraction of a call out fee and the operator at Saga then proceeded to call the AA for me and I had someone at my house within half an hour of my initial phone call. I would like to thank all at Saga and the AA for a prompt and friendly service and rescuing what could have been a costly and depressing day.

Broke down on a busy dual carriageway with no hard shoulder and reported that it was a very dangerous location. Saga called back after 20 minutes to say it would be another hour and a half before they would get to me (although the local recovery service depot was only two miles away). I had to get the police to help and had two police cars controlling traffic while they organised a recovery for me which took about ten minutes to arrive. This was dangerous situation and the service on this occasion was a disgrace.

this company is like disneys clubhouse full of cartoon Characters broke down yesterday 25/09/2015 phoned them told them were i broke down had a 2 year old child with me lucky i had here pram and cover in the boot 20: 01 the fool on the phone siad to be exact 21:10 idiot allsiad what time they would be with me waited till 21:35 child was crying had to leave my car there and call a taxi to get home.the rating i left is to good for these idiots if they can dump you there with a child what else are they capable of doing just have a think on that people oh they siad they did turn up after they phoned my house 21:45 they could have siad anything as i was not there to see

We went to use our car on Saturday whilst on holiday in France, the Power steering had gone so we were unable to move the car, we called Saga breakdown and within 40 minutes the car was taken away from our very remote holiday home, even though it was a bank holiday weekend, We were offered a hire car but the only one Saga could find was miles away, being a bank holiday, we advised we were happy to wait until Tuesday, on Tuesday morning we had a call saying our car had been taken to Hyundai main dealers as it was still under warranty, and they would sort out the hire car, later we received another call, saying the maindealership had sorted the car and they would send a Taxi to take us to the garage to pick up our car, all covered by Saga. We very VERY impressed with the service received and would highly recommend this breakdown cover. The staff were very helpful, the lady from Saga breakdown kept in touch, even to let us know the Taxi was running a little late.

broke down outside campsite in middle of black forest in germany. rather worried as seemed in middle of nowhere. phoned saga b/down european number and polite perfect english frenchman took details and said would get someone out straight way...made me feel a lot better as he professional in attitude and i felt secure. adac ( european equivilant aa/ rac) attended and said starter motor gone. saga arranged for tow to nearest fiat garage. arrived 10mins before appointed time, very respectful of motorhome when hoisting on low loader, and carried 20m to garage where arranged for replacement of motor. saga european office kept in touch all time with texts and made me as if everything going to be alright, and it was. i would recommend them...

broke down in france finaly got going after 2 days just spent a week and a half trying to get claim department no. from saga eventualy had to go to insurance ombusman to get correct phone no. phone gave all my details told me they would phone me back still waiting usless company

I'm actually an AA member, it's my parents that are with Saga, but this is my experience of Saga when I was out with them last night.

We broke down after 23:00 last night in a rather bad area. Due to the nature of the breakdown we needed a recovery truck only to be told it could (not would) take up to 3 hours. No updates from Saga at all until we called after 2 hours. The best part is the guy that picked us up (just within the 3 hours) informed us that he didn't even get the job until after the time Saga told us he was due with us.

It was not icy last night so that is not an excuse.

My own experience of my numerous other breakdown callouts with both the AA and previously the RAC has been much better and a much faster response.

I phoned and explained my car problem to a nice polite lady on the phone at Saga who told me someone would be there in just over 1 hour. At the end of that hour I had a phone call to tell me that the AA had handed my call to another firm who would be coming in 15 minutes. I then had a text message after 15 minutes telling me someone would be there in another 30 minutes! The chap who turned up was not a mechanic. He couldn't attempt to fix the problem but put my car on the truck and drove it to my regular garage. The previous breakdown cover I've had in the past always sent a mechanic. This is ludicrous.
I would have liked to know that 1. The correct story of what is wrong with the car gets to the other end of the chain and 2. sending a mechanic would be more helpful.

I am a Member of Saga who currently use the AA for Breakdown Recovery. This is my 1st year with them - Not impressed. Although attendance was very rapid,the Patrolman failed to issue an attendance report - Non Compliance. He recommended a local Garage which I later discovered charged double the cost of other Garages - Snapped wire to the alternator on a basic Ford Ka. Total cost £92.00!! When I complained to Saga they advised that I must take it up with the AA even though my Insurance policy is with Saga. Will definately not be renewing either my Car Insurance or Breakdown Cover with Saga. I was with Churchill and the Rac years and they were extremely professional.

Arrived within 30mins. Punctured wheel changed quickly.
Delighted with overall response to my call, even though tesco has been on that site for approx 10 years.