i have been with this company over 10 years they have taken money out of my account without my consent i told them i wanted to cancel they told me they would sent me a 500 pound cancellation fee and all i asked them is to redo a cheaper quote so i am stuck with paying 450 per year when i can go somewhere else and get it for 150 per year what to do not happy

This company seems to be in business of extracting extra service fees rather than of offering insurance. Stay clear.

I purchased insurance through ASDA insurance and everything was ok until I enquired about a quote for changing my car.I could never get through and when I eventually did get through I was always told that the department was too busy and that they would take my information and ring me back, this happened 5 times and I never received a call back - disgusted i cancelled and simply bought on line with 1stQuote who I had been insured with previously, were based in Romford and had given me an excellent service before. After a few weeks i realised that i hadn't received any documents from 1stQuote so i rang them to see where they had got to. I was continually cut off or being answered and put sytraight on hold or being told they were too busy and that they would call me back, this sounds familiar i thought. To my horror when i eventually told my story to a young lady at 1stQuote i found out that they had benn moved to Colchester by Capita,lost all their experienced staff and were being serviced by the same people (BDML) who service ASDA, the young girl even said "the managemnet here are a joke and don't care about 1stQuote" - I could not believe my luck - i was back with the same muppets i had cancelled with in the first place.DO NOT INSURE WITH ASDA OR 1STQUOTE as their customer service team in Colchester is a disgrace. I am contacting the head of ASDA as well to make them aware!

1st quote are a complete joke!! do not take cover out with them! i decided to change cars and get a quote for fully comp and it was cheaper to go fully comp then third party on my new car, which was triple the amounbt what i paid on the current car i had! so i went to a whole new company (flux direct) who seem ok, but they needed my no claims proof this was now 3 months ago and 1st quote are still with holding this from me even though i have paid the cancellation fee!! as a company they show no professional qualities and have no idea what they are on about! they only want money! every time i try to ring them it takes me at least 40 minutes to get through! which by the time i do i am usually told that the people i need to speak to are unavailable out to lunch or gone home!! i do not see how they can call themselves an insurance company! they shouldnt be allowed to be any kind of company!

COMPLETE JOKE OF A COMPANY!!!!!! DO NOT USE THEM!!!!!!

I wouldnt even give them the one star rating!!!

The company has just one aim - to make money. Customer service and satisfaction do not come into it at all. They want your money, and will tell you what you want to hear to make you part with it.

OK, their quotes may be cheaper than a lot of others and this is fine, until you have to make a claim. There were, when I left, 5 people working in the claims department. 5 people to service a client base of several thousand. Is it any wonder you wait for months to get repairs authorised and claims settled?

The quotes staff are little better, in the motor department there are around forty staff members all trying to reach target figures, and be the best selling salesman for the month. To achieve this aim, they will assure you your policy has breakdown cover, when in fact it does not, that your vehicle is garaged, alarmed and will do less than 5000 miles a year, regardless of the true facts, in order to beat your best quote.

If they do persuade you to part with your money, your credit card number will be written down, and passed around the office until it reaches someone qualified to take the payment.

You will be very lucky if your documents are sent to the right address, and if by some miracle they are, the likelihood is that your details will be wrong anyway.

And don't even think about complaining, you will be left on hold until they think you have given up and more than likely cut off.

In short. Steer clear of this company. Believe me, I know!"

if 1st quote were the last insurance company left on earth i would not get insurance with them.it should be customer disservices. avoid this company at all costs they will take your cash and loose your hard earned no claims and if you ever dare to leave and go someware else you will probably never see your no claims proof. to be blunt 1st quote will f**k you over and over and over..warning to bikers too stay away from 1st quote its the smartest thing you will ever do.

29 phone calls still waiting for my no claims cert'

this is a company not to use

DO NOT USE WORSE INSURANCE COMPANY EVER.

Never recieved policy docuements. The people that work there have no intelligence and just tell you they are being sent two months later I have had to give up I have never recieved them. It really does make you wonder the service you would get if you did have to make a claim. DO NOT BE FOOLED BY THE PRICE YOU WILL GET NOTHING BUT HARD WORK IF YOU GO WITH THIS COMPANY!

I have had all the same problems, can't get through on the phones, constantly cut off, speaking to agents that dont ssem to have a clue what there doing or saying.... They have always been abit of a pain with hold times, but since they have relocated to Colchester and lost all there experienced staff things seem to be going to pot. They have been taken over my BDML (Capita) all i can say is avoid like the plague

I used MRB for over 10 years. For a long time they were cheap and it wasnt worth changing insurer. That changed this year when their renewal quote went way above other insurers.

Another significant problem is their service. I've called, queued up and then had someone pick up the call and instantly cut me off. Other times I've called, had the call answered and then before being able to say anything been put on hold indefinitely. I've even phoned to cancel my home insurance policy and received a letter saying they'd cancelled my car insurance instead.

Their service is truly awful. No other company comes close to their low standards.

AVOID! Was insured for a year with no claims, when they sent the renewal letter through I responded I didn't want to renew as I had a cheaper quote. They kept texting me that my payment hadn't gone through. I phoned, emailed, faxed, phoned and phoned again. 3 months later they are trying to charge me 80% of the renewal value plus fines, charges and blacklisting. I cannot get rid of them. AVOID AVOID AVOID.

upped my insurance from £1100 after an accident (where they were awful, had to find my own garage and they said they were linked to my insurers, no courtesy car, etc etc) to £3000, never got the documents, tried to charge me £660 (!!!!) cancellation, refused to refund me even though their Sales dept said I had grounds for refund as I never got the documents, ...took me almost three weeks of daily calling to get through to Customer Services, which they blamed on relocating to Colchester...am so angry with them, have moved elsewhere and am reporting them to the Ombudsman! Wish I could have given a zero!

well well, i got this compnany through go compare and as it was cheap i went with it. I phoned up to add breakdown and got through within minutes, 2 years later i wanted to cancell as i never had the car anymore, it took them 1/2 hour to answer the phone,he said the lines kept going down, i said you should have put a message on to say that and for people to call back later,he then said well the line comes back then goes again, yeh yeh,he said they will call me back as he was unable to put me through customer service,but that was who i called 0208 598 1111, its funny how i got a friend to call them to make out she wanted a quote and was through there and then,my policy is due to be renewed in a few days but ive not got it yet and their terms and cons say you will get it long before due date,i bet i get it 14 days late so they will TRY AND CHARGE ME A FEE,and they wont phone me back,to be fair i have not had to make a claim thank god,it seems they only want to know if your giving them money,i think all the bad reports about this compeny should be reported to watch dog and see how they get on with them.

DONT GO THERE TOTAL WASTE OF TIME AND MONEY