Savastore www.Savastore.com

I purchased a £200 camera from Savastore...but they sent me a Japanese camera with Japanese instructions and on-screen menu's etc...They never answered the phone whenever I called or replied to my emails, so after waiting a couple of weeks I drove 120 to the depot in Luton. I felt the customer service was terrible, they told me they had an English version in stock, but then after waiting for half an hour, told me they didn't have an English version in stock and tried to give me the Japanese instruction again..?? I somehow managed to switch the on-screen menu's to English..?? and as i was going on holiday the next day decided to keep the camera on the promise Savastore would forward me some instructions to me (in English) asap...Which surprisingly they did..!! My whole Savastore experience was horrid and i will never shop with them again..!!

I purchased a 32" LCD TV DTL-632V200 couple of weeks ago.

I have noticed since day one that you can hear a high pitch noise from the PSU unit inside the TV now and again?

The colours seem to change and brightness when you are looking at the screen, what ever you seem to be watching. My original TV never gave any problems other than it is a few years old and I wanted a change. Old TV, colour and brightness/contrast was perfectly OK.

I bought an Inno3d graphics card from them last November 2006. The card developed a fault in March 2007. I contacted them, and they told me that Savastore.com had gone out of business and that Savstore.com had taken over (work that one out), and that I should deal with the manufacturer. They are in Hong Kong and are not interested. Moral of the story - ALWAYS BUY FROM DABS.

I introduced about 30 customers to Savastore last year, to buy parts cheaply, so I could build systems for them. I had 2 orders this year, but parts got cancelled off the order, and they replaced them for more expensive parts. This system that I am waiting for parts for, have again been cancelled. The delivery date changes for 2 days time and updates the next day for a further 2 days time.

Parts that have been cancelled due to Savastore being "unable to supply the requested parts" are still available to buy on their website!

Try Dabs.

Having had problems with a Sharp LCD TV, my initial contacts with customer service was slow and frustrating. Deciding to speak to Sharp service, I soon found that Sharp service was appallingly slow and inefficient. Their service engineer turned up a month later with the wrong parts. Two weeks later he turned up with the right parts, but they were secondhand repaired units and were faulty. Really fed up I returned to Savastore customer services and found them to be patient, helpful and efficient.

An earlier review (pre Sharp) was very critical of Savastore. I am glad to say that I would happily shop at Savastore in the future.

They offered me a good price. Items were in stock, and my order arrived when they said it would. I also received excellent e-mail communication from Savastore to keep me up-to-date with progress.

Recommended.

I have bought a number of items from them and not had a problem.

First off a 19" Samsung monitor and a Lacie 160Gb (Seagate drive) external. Both arrived on time and new, not repacked return.

I recently bought a new Canon printer Pixma 4300 from Savastore. My wife missed the delivery this time, as City link tried to deliver on a Tuesday at 3.30pm. I phoned City Link in Exeter and booked delivery for any time on Thursday. City Link delivered on the Wednesday. Unsure as to what would have happened to the item if my wife had missed it on the Wednesday, as this would have counted as a second failed attempt at delivery. Anyway, the printer is better than the Canon i550 which decided to wrap its hand in after 3 years of use.

I ordered a 250Gb Lacie external drive on Tuesday 10th October at 5pm. The Lacie Drive was delivered by City Link at 2:30pm on Thursday 12th October. That is faster than First Class Royal Mail, and I did not pay any extra for special delivery. The Lacie 250Gb external came with an Hitachi drive.

I will recommend Savastore to friends and family. First class service as far as I'm concerned.

My opinion of Savastore can be summed up in a single word AVOID.

However, a more detailed experience of them is included below:

My order with Savastore was at once, in transit to me, locked in the courier's van, in the despatch warehouse - but "we can't remove it from there once it's in" and delayed due to the courier "being on strike" (though they were answering the phone and making deliveries...) all at the same time.

In the end I drove to Watford, and after half an hour of listening to them try and decide where it was I eventually ended up having to buy another unit as I needed it for a present that day and they were unable to give me the unit I had paid for as they had lost it.

The original unit arrived at my house over a week late, I then had to arrange the return myself at my own expense after fighting for a RMA from Savastore for days.

It goes without saying they only credited the cost of the item, so I am down on two lots of shipping, a good amount of petrol and lots of life.

I ordered a Lexmark Z615 printer from Savastore. The price was really good and it came with the starter cartridges. I ordered it on Thursday and it arrived on Friday, and I didn't pay for rush delivery!

I ordered a laptop from Savastore. It was out of stock and I got a helpful email telling me it would be 2 to 5 days. The next email I got told me a laptop had been dispatched and they had charged me for it. It was £100 less and a much lower spec. I rang and said I didn't want it. Not a problem they said. If I no longer required it I would have to pay to ship it back to them!! I refused delivery, and it has taken 2 months (and many phone calls) to get my money back.