I have been with Bravenet for 10 years, and I can't figure out why I did not leave sooner. Their support is attrocious, eg. I recently submitted a support ticket and had wait 3 days for a reply(they don't work on weekends) only to be told that they do not offer advice on the issue in question. They then suggested that I go to Wordpress, which I did! When it comes to support, with Bravenet, you are on your own! They will gladly take your money every year, but are light on service provision and customer satisfaction.

I have not been happy with Bravenet since I signed up with them. It took a week to get them to figured out what I needed in order to transfer my account to them. I had no phone number to contact them direct so couldn't explain the answer and they were not reading the propblems correctly.
Now I have a premium hosting package with them when they did the fixes they deleted my premium account and I just lost 299.00.

In my opinion very unhelpful customer service. Try finding a phone number for them. Try getting a response to a support ticket. Try waiting for a week for a stupid verification email so you can renew your domain registration that shouldn't have expired in the first place.

I do not recommend Bravenet.com!