written by Giselle173 on 10/12/2015
I have been with Bravenet for 10 years, and I can't figure out why I did not leave sooner. Their support is attrocious, eg. I recently submitted a support ticket and had wait 3 days for a reply(they don't work on weekends) only to be told that they do not offer advice on the issue in question. They then suggested that I go to Wordpress, which I did! When it comes to support, with Bravenet, you are on your own! They will gladly take your money every year, but are light on service provision and customer satisfaction.
written by on 28/04/2009
I have not been happy with Bravenet since I signed up with them. It took a week to get them to figured out what I needed in order to transfer my account to them. I had no phone number to contact them direct so couldn't explain the answer and they were not reading the propblems correctly.
Now I have a premium hosting package with them when they did the fixes they deleted my premium account and I just lost 299.00.
written by on 19/02/2008
In my opinion very unhelpful customer service. Try finding a phone number for them. Try getting a response to a support ticket. Try waiting for a week for a stupid verification email so you can renew your domain registration that shouldn't have expired in the first place.
I do not recommend Bravenet.com!
written by robertpri007 on 14/11/2007
Six help tickets sent, only one reply: no such user. I replied with a copy/paste of my accounts with Bravenet, including the charges and dates. No reply to that.
written by lionlamb on 13/03/2007
I've been with Bravenet since 2000. I should have left earlier than now but I know
they've been going through a lot of ugly stuff especially in the domain area.
It's now been 10 days since I've requested a domain transfer of 2 of my domains. When they finally admitted they were wrong, they sent me the wrong EPP authorization code.
So then I asked them to help me to point the dns nameservers in another direction. I tried from my control panel but it's not working. Still no answer.
I feel like Bravenet is holding me captive. I've had to loose money on my web design business because of all of this. THIS IS ALL THE GOSH TRUTH AND I HAVE DOCUMENTATION TO PROVE IT ALL.
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Semorgandesign's Comment
Written on: 17/04/2018
Wow, I have hosted several websites with them over the past 15 years and have had excellent customer service. Not sure what your issue was.