i purchased a new fridge freezer it was delivered, there service was excellent the unpacked removed the old FF and put the new one i'm sure they aren't expected to do so much but they were over and above just helpful. it was the best delivery service I have ever received

owned the samsung rs21 for just over 2years, started making noises and temp on digital display reading wrong. This unit is not fit for its supposed use, I have never known fridge freezers to fail after such a short time. My mother in law has had her fridge freezer unit well over 10 years and its still going strong. The fact is samsung accepts there is a manufacturers fault and have agreed to send out an engineer to replace the supposedly faulty part. In my case the fridge worked overnight after the installation was done late in the afternoon, by next morning the unit was exactly the same as before. Several phone calls to samsung and finally they sent another engineer out who did not know what the problem was. Today I still do not have the unit working and currently in communication with Trading standards. I intend not resting until this matter is sorted, and I urge others who have faced the same dilema to act now

The Samsung RS21WCNS 20.1cu ft American Style Fridge fridge rarely reaches the temperature set but is continually iced up in the lower part of the fridge. It was looked at by a service"ENGINEER!"which we had to wait 15 days for,who said that there was nothing wrong with it other than it required defrosting although the thing is supposed to be frost free.
We continually lose the contents of the freezer because it stops freezing for 8 hours + and then starts up again on its own.
I`m in the process of obtaining a separate chest freezer and larder fridge and get rid of this heap of junk as soon as possible

my fridge stopped completely. repair centre couldn't come for over a week as they needed to get the part in. then i had to switch whole unit off and find freezer space else where alot of inconvience, food wasted not enough friends with space. has been fixed approx 2 weeks and fan is making loud noise again have spent more money on food to fill freezer back up again and will now have to waste it again when emptying it again. all in all Samsung RS21WCNS has cost me well over £100 in food. not pleased at all.

My Samsung American Style Fridge is just over a year old, very loud noises, now most of the fridge is no longer cold! read in another review that this is a design fault. who wants a fridge that isn,t cold????
bought the fridge as it had lots of space