Currys Reviews - www.currys.co.uk

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Latest Reviews

★★★★★

“Extra! ”

Written on: 07/06/2021 by Maidieisjbx (1 review written)

I bought laptop with broken Microphone. They told me that they can’t help with that … Read Full Review

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★☆☆☆☆

“PAID EXTRA FOR NEXT DAY DELIVERY, ITEM DIDN'T ARRIVE”

Written on: 02/06/2021 by Rylan369 (1 review written)

I ordered a washing machine from the Currys website, and paid extra for next day delivery. I was told the washing machine could arrive at any time from 7am to 7pm. I waited in all day, but it didn’t arrive. I didn’t even get a phone call from Currys to explain why they hadn’t delivered, and by the time I realised they weren’t coming it was too late for me to call customer services. I rang the next morning, and it took ages to get through. They didn’t apologise for the no-show, and… Read Full Review

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★☆☆☆☆

“Falsely advertised EPC”

Written on: 23/04/2021 by Lray (1 review written)

Ordered my slef a Samsung TV from currys with the understanding that the EPC rating was an A. Partially my fault because I had not noticed until I set the TV up and looked at the other side of the box that the rating was in fact a G... I'm furious and would like an explanation as to why the television was incorrectly advertised. In the long run it'll cost me more. The reason why I bought it was because of the advertised A rating… Read Full Review

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★☆☆☆☆

“Broken item”

Written on: 16/04/2021 by SarahiManning (1 review written)

The item was received broken I have received my washing maschine broken and I called them straight away to send it back and get a replacement. At the moment i ordered it,the machine was reduced £100, but the price went back up. I have been told they could send me another one for the same price as this one is off sale. After i completed the transaction with them over the phone i noticed the washing machine wasn’t off sale. Now i have to wait another week to get this washing machine collected… Read Full Review

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★☆☆☆☆

“No delivery!”

Written on: 15/03/2021 by FrustratedCustomer65 (1 review written)

Ordered large TV & wall bracket online on 13/03/2021, under one order. Paid for next day delivery for Sunday 14/03/2021. Received wall bracket, but not TV! Made several calls and webchats, was put on hold, and cut off after 40mins! webchat just got told false information, until my fourth attempt was told that there was a technical issue, and I would not receive TV. This meant that Ruined Mother Days ! Very stressed/frustrated with trying to contact Curry's' and not getting answers. Spend whole… Read Full Review

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★★☆☆☆

“Mini fridge”

Written on: 19/01/2021 by ppAshby460 (1 review written)

Brought a coke cola fridge for son for Xmas absolutely terrible. Tried to contact customer service. Well what can I say absolute joke. Not helpful and cut you off. Let's put it this way when lock down is over this time I'm returning the fridge and want my money back… Read Full Review

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★☆☆☆☆

“Zero customer service when a problem occurs ”

Written on: 06/01/2021 by Jacksfeedback (1 review written)

Do NOT buy from curry’s. Dreadful customer service. When something goes wrong, it’s impossible to get through to customer service. When you do they don’t operate by reference to Consumer Rights Act… Read Full Review

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★☆☆☆☆

“£50 wasted”

Written on: 06/01/2021 by stevemayle (1 review written)

Absolute joke of a service. paid £50 for next day delivery of oven- paid someone to wait and hasnt turned up - spend 30 mins on web chat to be told its now 4 days. given phone no - cant speak to anyone and cuts you off after 10 mins - dont waste your money calling. dont know where to go from here. terrible terrible waste of time, money and effort dealing with this big shabby useless company… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 05/01/2021 by Currysarecrap (1 review written)

I placed two duplicate orders with you on Friday, 27/11/20 because, having made the first, I realised I could achieve a bigger discount. Failure 1 I had to submit my details about 10 times, as your delivery timeslot kept timing out whilst I was having to transpose voucher numbers onto your order form which resulted in repeated failed order attempts – an absolutely infuriating digital experience. Failure 2 I used your digital cancellation facility, supposedly to cancel the first order. I… Read Full Review

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★☆☆☆☆

“Poor ”

Written on: 17/12/2020 by JamesB12 (1 review written)

Have purchased 3 different tvs and all with issues. Customer service is very poor. They just pass you on to someone else… Read Full Review

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★☆☆☆☆

“I placed an order for an item with next day delivery,...”

Written on: 13/12/2020 by karmellvictorya (1 review written)

I placed an order for an item with next day delivery, the item didn't arrive so I chased it, to be told it hadn't been processed. So I requested a cancellation and full refund. When I asked if I would be sent proof of cancellation and refund I was told it takes 72 hours for proof and 5-7 days for a refund. I waited and received no proof or refund so I chased again to be then told it would take 24-48 hours for proof via the finance team. To date no item, no proof and no refund. I would not… Read Full Review

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★☆☆☆☆

“CURRY'S POOR DELIVERY SERVICE AND POOR PERFORMANCE”

Written on: 04/12/2020 by reviewreader (12 reviews written)

Dear Sir / Madam I bought a washing machine last week Friday 27th Nov 2020 to be delivered this Friday 4th Dec 2020. I took a DAY OFF and this morning just got a text saying that the delivery is going to be this Sunday 6th Dec 2020 instead. :( If Curry's not sure that they can deliver it on time why put up the calendar option and promises to customers? I was very disappointed. So, I called and after 10 minutes of waiting spoke to customer care dep. As soon as I gave her the order number she… Read Full Review

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Stevemayle's Response to reviewreader's Review

Written on: 07/01/2021

same problem - big company that have a monopoly of sorts and dont care at all about customers

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★★★★☆

“Unhappy at first but now satis9”

Written on: 10/08/2020 by louisamcaliskey (1 review written)

I had a new tv delivered and when unpacked the screen was cracked. I spent upto 3 hours 4 times in a week trying to speak to someone. However due to covid i tried to understand. But it took 2 weeks for new t.v. to be replaced. I wasnt very happy with tbe service. However currys have acknowledged the frustration i felt and sent an apology and a £20 giftcard. I thank them for that and for acknowledging they could of handled the situation better… Read Full Review

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★☆☆☆☆

“do not buy from here ”

Written on: 06/08/2020 by Adeline404 (1 review written)

Currys are notorious for their horrendous after sales service… Read Full Review

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★☆☆☆☆

“Dreadful customer service ”

Written on: 15/07/2020

Please see below details of my contact with Curry’s to date regarding the above order, which has resulted in a number of hours trying to get in touch with customer services: 1st July – order TV for my mother, which turned out to be a 24 inch screen, so 2nd July – contacted customer services, and arranged for an exchange to a 32 inch tv which was confirmed by email. 3rd July – 24 inch TV delivered as agent had not cancelled delivery, I was advised that a 32 inch TV would be sent out… Read Full Review

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★☆☆☆☆

“Curry's BEWARE!!”

Written on: 16/06/2020 by 136Edwards (1 review written)

The wife bought a smart tv yesterday from Curry's online. It said the item was in stock so she so she placed the order to collect from Curry's Hedge End, Southamapton. She got confirmation but then had an email to say the item was not available but no money had been taken. She checked her bank account and the money had been taken. We decided to go to Curry's in Hedge End and give them the order number for collection to see what would happen. The shop has all the windows covered from inside so… Read Full Review

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★☆☆☆☆

“Broken goods no refund”

Written on: 12/05/2020 by Kbab8284 (1 review written)

Broken goods delivered, no response to messages and dozens of calls to customer service hung up on. Best of luck trying to get your money back from this company!… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 10/05/2020 by PatLondon (1 review written)

The worst online and store ever. All they want is your money. No customer service at all.They expect you to wait for hours on the phone and still cannot answer any problems just take your money. GO ELSEWHERE… Read Full Review

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★★★★★

“My new TV”

Written on: 27/04/2020 by capricorn18 (1 review written)

I purchased the 55inch LG OLED TV online last week and I can honestly say, really not impressed with the picture at all. After spending a long time perfecting all the different settings, simply not happy at all. Therefore, arranged for the pick up of the TV and I exchanged it for the 50inch Panasonic 4k HDR ULTRA, which was half the price of the LG. This TV is absolutely superb. Picture and sound outstanding. I am a person who is fussy about a TV, it's picture and the sound quality. My bedroom… Read Full Review

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★☆☆☆☆

“Price Fixing”

Written on: 14/04/2020 by Joyce496 (1 review written)

went to order SHARK DuoClean Powered Lift-Away True Pet Anti Hair Wrap AZ950UKT on the Currys website priced around £269 but they were out of stock left email details because they said when it come's back in stock they would let me know. After a few days got an email saying back in stock. Checked on the Currys web site and still out of stock but still priced £269. Left a another message email me when in sure enough got another email saying back in stock but surprise surprise it is now £399… Read Full Review

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