written by MatildaJordan on 17/12/2023
The WORST Energy Supplier - SHOCKING! What a shambles, sham artists and misleading to say the least. Only live in the property two - three evenings each week, stated that the Gas meter is not reading and they will get it sorted in October 2023. Still no sign of the repair and initially agreed on £40-£50PM charge due to the duration of the occupancy of the one bed house, they are now sending me monthly bills of over £100.00 each month. Have contacted them on numerous occasions to rectify our initial discussion but keep moving me from pillar to post with no resolution. (The previous tenant suffered severe anxiety due to bills in excess of £5k which resulted in a breakdown because they are not fulfilling what they said they were going to do in supporting and committing to the initial promises). They also "demanded" that I send them an initial £100.00 to get the account open from July this year (this is in case there is an issue with payment - Unbelievable) I have never experienced anything like this. Wake up and PLEASE avoid this inept set up. British Gas is better by a canter!! and that pains me to say this.. Unfortunately I am going to have to name the people that I have spoken with on the next review on Trustpilot in 7 days time if this is not resolved. So much anxiety, so much stress - totally unacceptable.
written by KaylynnCarver on 16/12/2023
I pay to have boiler serviced , so booked my service engineer was here 10 minutes took few pictures then left I pointed out that I think one of the pies is leaking as I can hear the dripping when heating on, out come engineers yes is radiator totally corroded but your cover doesn’t cover replacement radiator! While they doing the removal one of the engineers said oh you really need to have boiler services it’s leaking out of every connection rang up, to get service to be told you can’t have one as one was done a week ago? Since when is taking few pictures a service why am I posing for this! Don’t bother using UW go elsewhere and get actual service
written by Phildec on 12/12/2023
I am £1700 in credit and they won't refund - awful company avoid at all cost
written by Jonathan319 on 15/11/2023
They are taking money from my mum. Her insurance company canceled the policy, provided by UW. In the UW policy it states that if the customer cancels they will have to continue paying until the policy ends. In this case the customer did not cancel, the company did. Yet they continue to take her money. Even after several complaints. She is listed on their system as vulnerable. They tried to plicate her with £32. Disgusting. Avoid Avoid Avoid
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