lJust got back today from Kiln Park and would never visit again.The caravan was very grubby ,not cleaned. prior to use,cooker hood thick with grease,shelves dusty, greasy mirrors and not cleaned.Marks and dirt over skirting boards and the windows green with algae.It was very,very expensive. If it was not for my grandkids enjoying an Easter break and their main holiday I would have come home , I bought 2 pairs of swimming goggles which cost 10 pound each from the swimming pool shop. All went swimming and one of the pairs of goggles broke whilst my granddaughter was swimming and a piece of the goggles fell off and was lost in the water. I took the broken goggles to the shop with the receipt and was told no replacement or refund was available, as the goggles were not broken when purchased. Surley the staff should be trained in the Consumer Act.The staff were discourteous and condescending in their attitude and made me feel as if I was in the wrong for asking for a replacement pair of goggles when they were defective in the 1st place. I then went to the main office to complain and the manager that I spoke to gave me the same answer . This is my first visit to Kiln Park in recent years as I normally take my grandkids to Porthcawl. Next visit will definitely be back to Porthcawl as it beats Kiln Park hands down on every front.

1 hour wait for food Next night got food after 45 mins and over charged by a tenner No tables available in main hall for entertainment Next night got a table but 10 mins wait at the bar. drove out for food and entertainment every night then why stay at kilm park?

Having stayed at Kiln Park we had booked an upgraded caravan only to find that the carpets where filthy, my 3yr old son had to sleep with us as the single beds where mouldy. the caravan smelt of cigarette smoke.
There was no plug for the kitchen sink and the washing up bowl was cracked so impossible to keep water in the sink. There was 2 tin openers in there and neither of them worked. The fridge froze the food including a dozen eggs which had to be thrown away.
To say we had upgraded to a better caravan we had thought the position would have been better, we where right onto the facilities but the noise was horrendous until midnight.

The swimming pool was old fashioned,wasn't happy that we had to remove our shoes in the arcade area before entering the pool changing rooms, this was obviously not for hygiene reasons because the floors where filthy. We managed to get into a family changing room and it had a strong odour of urine. The changing rooms where freezing cold, the showers where freezing cold and the lockers where pool side, half didn't work and the ones that did had no wrist band on the key.
We where disappointed that the pool only had one slide and that 3years olds where too young and adults couldn't go on to accompany them.

Had a meal in the Mash & Barrel, starter was still frozen, main course was a very small portion-more like a child's portion.

The weather was not brilliant and I know the site have no control over that, but, we walked along a sloping tarmac footpath that was very slippy, my 3yr old son slipped and fell bumping the back of his head.

I will not be returning to Kiln Park and although I have been to other Haven sites in the past, I will be very cautious in future.

went to kiln park for august bank holiday week 2009, Worst holiday off my life, never been so glad to come home, as we drove onto the campsite we were greeted with hauls of mud & we thought where on earth do we pitch the tent..havin found the dryest pitch we cud we woke the nxt mornin surrounded by..no not a puddle..but a Lake!! we had to use wellingtons to get out of the tent & to wade across the swamp of a campsite..there was obviously no adequate drainage for rainwater..tents were surrounded with sandbags but most campers gave up & left the site, staff were unsympathetic to our situation even tho we'd paid a small fortune to camp here i felt like i was on an army survival training session not a holiday.
Food on site: the carvery looked lovely but tasted funny & a short while after eatin it i felt ill..to find a young woman &her small child vomiting in the toilets after also havin the carvery. miserable staff especially in the shop who were beyond miserable & rude. i've actually visited a lot of haven sites across the country &have never been to one yet that had clean caravans, i will never be using haven again.

horrible stay in caravan park.Would never stay there again. Dirty; very unhelpful staff all of whom seemed unhappy in their jobs. Did complain to manager about our dissapointment in the whole set up of park and to this day we had no response. I have photos of overflowing skips with nappies etc.all over the ground,rubish under caravan,very poor pool facilites and very unsuitable lifeguards for young children.The brochures are a complete joke and not at all realistic...What you see is definetly Not what you get. A big No No.

We went to Haven Holidays, Kiln Park, last year & would not go back!! The staff were so miserable & seemed like serving you was doing you a favour. The ladies in the shop watched us struggle to get a double buggy into the shop then told us they were closing in 5 minutes so if we wanted something to get it now. It was a chore for the staff to help in anyway.