Second visit to Lakeland and although we enjoyed ourselves had a few disappointments and des[pite handing in our customer comment questionnaire have yet to receive a reply! 1. Caravan was tired and tatty looking. Leak in toilet so it smelled of dampness and floor was wet. Reported it and had a repair done but was still the same when we left even although the window was open wide all weekend. 2. Lack of basic essential equipment i.e. no teapot, fish slice, soup ladle, tongs. No trays for oven. Only had a rectangular glass casserole dish and had to use the wire tray from grill pan to cook breaded chicken and potato croquettes! 3. Caravan too far from amenities for anyone with walking difficulties. 4. Amenities were good especially the new swimming pool. Entertainment staff were good with the kids and great playpark. Trampolines and bouncy castle. Would recommend it for kids. Nighttime entertainment was good although difficult to get a table. Would hate to be their when it was busier. 5. Short staffed in the restaurant and bar and also a distinct lack of dishes as we waited over half an hour for a coffee and hot chocolate as their were no cups and had to be put into the dishwasher. Member of staff was helpful and offered to bring them to me in the entertainment hall but after half an hour I went to get them and they were still waiting for cups! 6. Receptionist was pleasant when I reported fault in caravan but was rather abrupt whem I mentioned the lack of equipment and banged a teapot and fish slice onto the counter!

We had booked a private hire caravan at the LAKELANDS HOLIDAY PARK not through Haven. We nearly drove past the end of the road where the park was as it was not well sign posted, only sign we seen was the one right at the end of the road which only showed a caravan and a 1 mile. When we arrived we went to reception to check in and not the normal check in the family bar area. Staff were helpful enough as we had been given all the information from the owner of the caravan. We did have a problem with a blown light in the ensuite bathroom which we reported on day one and chased up on day five, I have a feeling we would still be waiting for it to be fixed even now (not impressed). As we had booked privately we had to then pay for Funworks passes which turned out to be the most expensive swim, bouncy castle and a play park (which was too big for a 4yr old) ever. Our caravan was really clean and welcoming, in a great location within the park. We ate out on the first night in the Mash Barrel. The choices were not great, just ok. I had a desert of chocolate chip cookie and ice cream, which looked like the ones you bought in the Spar. The swimming pools were small for the amount of people there and the changing cubicles were family ones, which were not very practical for everyone and only a few of them,causing people to queque to go in and out. We only went twice. We went to evening entertainment only once and neither of my childern were impressed with the kids entertainment and the part after which was meant for adults was not that great either and the drinks are expensive, which we expected having stayed at Haven Sites in the past. We had great family time in our caravan and exploring the area out and about. It was great to explore and plenty to go and see and do. The South Lakes Wild Animal Park was well worth the money, all had a great day.

We have just come back from the Lake land site, we only stayed for 3 days but as this is only a small Haven site, it was enough . We had a good time whilst we were there ,the Silver caravan was very clean and spacious (worth the upgrade). The facilities were decent but not brilliant, but the indoor pool was very poor the changing area was a shambles, but the outdoor pool looked fine. The children's indoor play area could also do to be a bit bigger as well. Overall it was fine but not the best one we've been to, but if you like to go off the complex for a while its a nice place for short break, but don't expect too much as it is a small site compared to some of the others.