written by on 05/09/2010
I bought my dress from the Berners st store. The assistants were helpful but i found very pushy on the sales side. I was ok with it though because i loved my dress, until the fitting. I was not told how to move in the dress to ensure the v neck front did not gape, and had not thought of it myself as its my first wedding and i assumed a 3k dress would not do this! On one of the final fittings i realised i would be showing my breasts to all my guests the min i lifted my arms to dance! the fitter reluctantly booked me in for further apts as if she was doing me a favour, and after lifting the straps which was the best that she said she could do, the dress cut close under my arms, but worse gave me a huge cleavage that i didnt want to show on the day and made me feel tarty and uncomfortable on the day, and i now really dislike the photos too. The assistants should know what to go through with you to make sure the dress fits perfetcly, and although not much had to be done to the dress to adapt it from the original on first viewing, i should have been told of options such as adding more lace to the front etc to save this happening... if i had my time again i would not buy from this store...
written by on 26/08/2009
Georgeously designed dress and perfectly made to my body. The necklace brought from there broke completely and was un-usable most of the wedding (Caroline Castigliano Wedding Dresses kindly fixed it when i informed them after). Once i had paid for the dress, i was spoken to rudely every time i tried the dress on. My letter of complaint was never answered and i never recieved an apology. Maybe if i had appeared to have more money i would have been treated differently. The overall rating would have been 2 stars however the dress was beautiful in design. TIPS: Shop with care....
written by TheHoo999 on 29/04/2009
To add to my previous review, I have since had a call from Caroline Castigliano Wedding Dresses who have reassured me all will be ok. They kindly explained that they leave the fittings to as late as possible to ensure the dress fits perfectly which I now understand. I am now happy with the service and have my first fitting on Friday. Am now one happy bride :0)
written by bride2012 on 17/04/2007
I would recommend you state when you make the appointment at Caroline Castigliano Wedding Dresses that you won't be making your decision on the day, that you will need to go home and think about it / discuss it with your Dad or whoever is paying! Bear in mind that EVERYTHING is extra. They will dress you in veil, tiara, sash, jewellery, brooches on the sash, shoes, everything, and it's all extra. Some of the dresses don't need much extra, but they will pile it on, so dig your heels in and stick to what you want. From entering the shop, bear in mind they are there for the commission! The dresses are stunning, but keep your wits about you.
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As rated by our community of reviewers
Mealy_01's Comment
Written on: 18/01/2012
I am slightly concerned as to the lack of attention I am receiving after paying in full for my gown...I had to call twice just to get a receipt sent to me!