written by on 07/03/2017
I received my korionios cretan terracotta today after ordering yesterday afternoon. Great price, excellent service. Thank you in customer services for taking my call and order.
written by TrishG717 on 01/08/2016
Ordered a mosaic fire pit table - which arrived very promptly, but was sadly damaged - received an answer to my email the next day. Unfortunately the product was out of stock for a replacement but a full refund was provided. The customer service is really good and I hope to be able to order from the company again in the future. I have no hesitation in recommending these guys to friends and family - they really do seem to care.
written by StevieHB on 18/04/2016
Ordered a mosaic fire pit table which sadly arrived next day damaged.The Packaging was fine and intact so maybe the shipping company not being careful or damaged when originally made? Got a reply to my email that evening, a replacement was sent out and arrived unscathed on my requested day. Assembly was easy and we sat around the fire that evening. What a great product. The Customer Service was even better - to get a reply without having to wait several days was encouraging; I sent photos of the damage and a decision to replace it was made quickly and with absolutely no fuss. I requested the second delivery on a specific day and it arrived as requested. I wish all suppliers worked like this - well done and I will be back shopping again. Would recommend to anyone. The only thing I would have liked before I placed the order? to nominate a delivery day. For this item it was 'next day delivery' but the webpage didn't make that clear. To be able to nominate a day would make this purchase completely perfect!
written by postieswife on 16/04/2016
Bought the stargazer mosaic fire pit table on Tuesday night and it arrived Thursday afternoon in Aberdeenshire - free delivery!!! Easy to assemble and looks great.The cover arrived separately today (as advised)just in time to protect from the snow (not unusual in April up here)Looking forward to using it once sun finally arrives. Many thanks for a first class service
Written on: 22/04/2016
Hi There Postieswife, many thanks for your kind comments. We are somewhat surprised ourselves that Parcelforce managed to get the Stargazer Fire Pit to you on a next day basis. As we advised on despatch, deliveries to Scotland don't have the next day guarantee, and can take a further 3 working days. We have to, therefore, give Parcel Force a portion of the credit on this occasion! Thank you for the privilege of your custom, and we hope you enjoy using your fire pit table when the snow melts!
written by on 28/08/2015
I was looking to buy a firepit as a gift. The website was extremely informative and helpful in making my decision. The whole site was easy to navigate. My order arrived within 2 days of ordering. Very happy customer. Will not hesitate to use again.
written by Iamasoulgirl on 23/06/2015
This company provided an impressive service! Thank you so much ♡♡♡ the firepit arrived after ordering yesterday. Just as described and with helpful advice on fuel to use from staff. The chap I dealt with couldn't have been more helpful. I'll be back for sure. Brilliant!!!!
written by amanges on 29/04/2015
Ordered a Stargazer Mosaic Fire Pit Table on Sunday night and it was delivered all the way to Aberdeen on Tuesday! No extra charges or excuses that "it's Highlands and Islands", just fast and free delivery....Brilliant! The table was easy enough to put together and looks great. Just need the snow and rain to clear so we can light it! Great service, thank you.
written by Churchill294 on 04/03/2015
Excellent customer service provided,it makes a real difference and I will certainly recommend you others. Everything arrived on time and as described.
written by edwardio on 18/12/2014
I have been looking for a gas fire pit in the UK after seeing one in a restaurant in Florida last year. The problem is that they all seem to be in the region of £700.00 which is big money for a glorified barbecue. Found the stainless steel Modena Gas Fire Pit at Gardenitems for half the money, and decided to take a punt on it. I have no regrets. The product looks good and works how it should. The Instructions were missing from the box when I did a test run (a bit annoying at the time), but was able to get them sent to me by email. Delivery took just a couple of days, so in good time for Christmas.
written by lowedown on 09/12/2014
I called Gardenitems a month ago and spoke to a man about ordering a Victory 4Kw Patio Heater. He said that before taking my order he would prefer me to check whether the heater was too powerful for my electrics. After consulting an electrician it turned out that the existing mains supply would not support the heater, unless I paid through the nose to have a dedicated supply installed. I went for the 2kw instead, and although it is not as powerful as I would have liked, I have been given some honest advice which has prevented me a lot of hassle in the long term. I said to the man that I would write a review to show my appreciation, and here it is as promised. Maxine Lowe.
written by 145Lee on 02/10/2014
Very pleased with my Orbus Cast Iron fire pit purchased from Gardenitems. Arrived promptly, was well packaged, and for £70.00 including delivery I know I have received value for money. My only criticism would be that they use Parcel Force for their deliveries, who are the Dinosaurs of the courier World. DPD are by the best courier for busy people like me, who appreciate text message updates on the status of delivery. A word of advice to you Gardenitems - USE DPD !!!
written by dellakrebbs1965 on 19/06/2014
Ordered a Madeira Slate Fire Pit Table from Gardenitems. Arrived within a few days along with the ice bucket I ordered (separate delivery). Went together well, and the product is extremely good. It is that much better than I expected, I would say that the images on their website fall short in doing the product justice. This is my first purchase from them, so I can't attest to being a longstanding customer, but I will definitely give them another shot should I need anything else for my garden.
written by duncan5998 on 28/05/2014
We ordered a Calenta fire pit table from Garden Items and are extremely pleased with the product. The customer service we received from the company was excellent and they couldn't do enough to help us. We would recommend the company to others solely based on the customer service. The product itself was exactly as described and easy to assemble, and it looks great in the garden where wee had intended to put it. Thank you for your help!
written by JonShelton on 12/02/2014
Got an Eaton Fire Pit Table from Gardenitems and it is good value for the money. The goods were despatched fairly quickly and an email was sent telling me when to expect delivery. Parcel Force left the table with my neighbour despite the fact a stipulated that this was not to happen (she is elderly). I wanted the parcel left in my porch. However, I have nightmares with deliveries of furniture before, and should have expected things not to have gone as planned. Focusing more on Gardenitems and the product I bought, I would probably buy from them again if a saw something of similar value.
written by dmiddleton123 on 06/02/2014
Impressed by the prompt delivery of my portable fire pit, and the polite service received (matt smith). Worth a look at this company.
written by FraserCA on 22/09/2013
Bought an Aluminium Eaton Fire Pit Table From Gardenitems and I am very pleased with it. I placed my order on Monday and it arrived on Wedneday, as promised. Good quality product, decent service.
written by on 03/09/2013
Bought a Barbecook fire pit. Good product, reasonable price. Excellent service from Garden Items - seamless transaction and really quick delivery.
written by Wynne0749 on 21/03/2013
I ordered a Heatmaster U3 Quad Head Parasol Heater with a heater tripod and 4 extra gold bulbs. The heater and tripod were delivered within days (very well packaged) and the company provided a courtesy call to say that the bulbs would arrive within a couple of weeks. When the bulbs arrived (again superbly packed) I realised I had placed an order for the wrong bulbs. I contacted [name removed] at Gardenitems Ltd immediately and got the kind of response every online customer hopes for - helpful and efficient. I returned the wrong bulbs and gardenitems refunded the difference between the 2 set of bulbs. A brilliant, first class service by any definition. I would highly recommend Gardenitems.co.uk. They have an excellent website, provide high quality goods very quickly and at very competitive prices. Their personal and fantastic approach to customer services is a gold standard for other organisations to aspire to.
written by tomshell on 16/02/2013
Bought a 3 Set Of Rainbow Glass Spheres from Gardenitems and I'm very pleased with them. I'm writing this review primarily because one of the spheres arrived broken. I contacted them by email informing them of the situation, and they replied the same day saying that they needed an image of the damage so that they could make a claim with their courier. I did this and the replacement arrived as promised - I didn't have the chase them up, and unlike most other companies (and people) a courteous apology was offered. I would prefer for goods not to arrive damaged, but I can say that this company tries their best for their customers.
written by patroderick on 20/01/2013
I had a payment problem when ordering online. I thought the problem was solved but the goods did not arrive when expected. I contacted Gardenitems whose response was first class and my goods arrived almost immediately. It was really refreshing to receive such an honest response and the problem solved immediately. Well done! I would definitely use them again.
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Www.gardenitems.co.uk's Response to StevieHB's Review
Written on: 22/04/2016
Hi There StevieHB, many thanks for your very encouraging comments. It has been a privilege to have you as a customer, and thanks again for spending your time in sending the images of the damage to us. This allowed us to make an insurance claim within the required time, and for this we are very appreciative.