Garden Items www.gardenitems.co.uk Reviews

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Latest Reviews

★★★★★

“Great Prices”

Written on: 07/03/2017

I received my korionios cretan terracotta today after ordering yesterday afternoon. Great price, excellent service. Thank you in customer services for taking my call and order… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 01/08/2016 by TrishG717 (1 review written)

Ordered a mosaic fire pit table - which arrived very promptly, but was sadly damaged - received an answer to my email the next day. Unfortunately the product was out of stock for a replacement but a full refund was provided. The customer service is really good and I hope to be able to order from the company again in the future. I have no hesitation in recommending these guys to friends and family - they really do seem to care. … Read Full Review

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★★★★★

“Great Product, Great Customer Service!”

Written on: 18/04/2016 by StevieHB (1 review written)

Ordered a mosaic fire pit table which sadly arrived next day damaged.The Packaging was fine and intact so maybe the shipping company not being careful or damaged when originally made? Got a reply to my email that evening, a replacement was sent out and arrived unscathed on my requested day. Assembly was easy and we sat around the fire that evening. What a great product. The Customer Service was even better - to get a reply without having to wait several days was encouraging; I sent photos of… Read Full Review

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Www.gardenitems.co.uk's Response to StevieHB's Review

Written on: 22/04/2016

Hi There StevieHB, many thanks for your very encouraging comments. It has been a privilege to have you as a customer, and thanks again for spending your time in sending the images of the damage to us. This allowed us to make an insurance claim within the required time, and for this we are very appreciative.

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★★★★★

“WOW Very impressive service”

Written on: 16/04/2016 by postieswife (1 review written)

Bought the stargazer mosaic fire pit table on Tuesday night and it arrived Thursday afternoon in Aberdeenshire - free delivery!!! Easy to assemble and looks great.The cover arrived separately today (as advised)just in time to protect from the snow (not unusual in April up here)Looking forward to using it once sun finally arrives. Many thanks for a first class service… Read Full Review

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Www.gardenitems.co.uk's Response to postieswife's Review

Written on: 22/04/2016

Hi There Postieswife, many thanks for your kind comments. We are somewhat surprised ourselves that Parcelforce managed to get the Stargazer Fire Pit to you on a next day basis. As we advised on despatch, deliveries to Scotland don't have the next day guarantee, and can take a further 3 working days. We have to, therefore, give Parcel Force a portion of the credit on this occasion! Thank you for the privilege of your custom, and we hope you enjoy using your fire pit table when the snow melts!

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★★★★★

“Superb, speedy, service”

Written on: 28/08/2015

I was looking to buy a firepit as a gift. The website was extremely informative and helpful in making my decision. The whole site was easy to navigate. My order arrived within 2 days of ordering. Very happy customer. Will not hesitate to use again… Read Full Review

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★★★★★

“Why go anywhere else?”

Written on: 23/06/2015 by Iamasoulgirl (1 review written)

This company provided an impressive service! Thank you so much ♡♡♡ the firepit arrived after ordering yesterday. Just as described and with helpful advice on fuel to use from staff. The chap I dealt with couldn't have been more helpful. I'll be back for sure. Brilliant!!!!… Read Full Review

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★★★★★

“Super quick delivery!”

Written on: 29/04/2015 by amanges (1 review written)

Ordered a Stargazer Mosaic Fire Pit Table on Sunday night and it was delivered all the way to Aberdeen on Tuesday! No extra charges or excuses that "it's Highlands and Islands", just fast and free delivery....Brilliant! The table was easy enough to put together and looks great. Just need the snow and rain to clear so we can light it! Great service, thank you… Read Full Review

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★★★★★

“Customer Service”

Written on: 04/03/2015 by Churchill294 (1 review written)

Excellent customer service provided,it makes a real difference and I will certainly recommend you others. Everything arrived on time and as described… Read Full Review

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★★★★☆

“MODENA GAS FIRE PIT”

Written on: 18/12/2014 by edwardio (1 review written)

I have been looking for a gas fire pit in the UK after seeing one in a restaurant in Florida last year. The problem is that they all seem to be in the region of £700.00 which is big money for a glorified barbecue. Found the stainless steel Modena Gas Fire Pit at Gardenitems for half the money, and decided to take a punt on it. I have no regrets. The product looks good and works how it should. The Instructions were missing from the box when I did a test run (a bit annoying at the time), but was… Read Full Review

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★★★★★

“GOOD ADVICE, NOT JUST ABOUT MONEY”

Written on: 09/12/2014 by lowedown (2 reviews written)

I called Gardenitems a month ago and spoke to a man about ordering a Victory 4Kw Patio Heater. He said that before taking my order he would prefer me to check whether the heater was too powerful for my electrics. After consulting an electrician it turned out that the existing mains supply would not support the heater, unless I paid through the nose to have a dedicated supply installed. I went for the 2kw instead, and although it is not as powerful as I would have liked, I have been given some… Read Full Review

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★★★★★

“GOOD VALUE”

Written on: 02/10/2014 by 145Lee (1 review written)

Very pleased with my Orbus Cast Iron fire pit purchased from Gardenitems. Arrived promptly, was well packaged, and for £70.00 including delivery I know I have received value for money. My only criticism would be that they use Parcel Force for their deliveries, who are the Dinosaurs of the courier World. DPD are by the best courier for busy people like me, who appreciate text message updates on the status of delivery. A word of advice to you Gardenitems - USE DPD !!!… Read Full Review

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★★★★★

“MADEIRA FIRE PIT TABLE”

Written on: 19/06/2014 by dellakrebbs1965 (1 review written)

Ordered a Madeira Slate Fire Pit Table from Gardenitems. Arrived within a few days along with the ice bucket I ordered (separate delivery). Went together well, and the product is extremely good. It is that much better than I expected, I would say that the images on their website fall short in doing the product justice. This is my first purchase from them, so I can't attest to being a longstanding customer, but I will definitely give them another shot should I need anything else for my garden… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 28/05/2014 by duncan5998 (1 review written)

We ordered a Calenta fire pit table from Garden Items and are extremely pleased with the product. The customer service we received from the company was excellent and they couldn't do enough to help us. We would recommend the company to others solely based on the customer service. The product itself was exactly as described and easy to assemble, and it looks great in the garden where wee had intended to put it. Thank you for your help!… Read Full Review

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★★★★☆

“EATON FIRE PIT TABLE”

Written on: 12/02/2014 by JonShelton (1 review written)

Got an Eaton Fire Pit Table from Gardenitems and it is good value for the money. The goods were despatched fairly quickly and an email was sent telling me when to expect delivery. Parcel Force left the table with my neighbour despite the fact a stipulated that this was not to happen (she is elderly). I wanted the parcel left in my porch. However, I have nightmares with deliveries of furniture before, and should have expected things not to have gone as planned. Focusing more on Gardenitems and… Read Full Review

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★★★★★

“portable fire pit”

Written on: 06/02/2014 by dmiddleton123 (2 reviews written)

Impressed by the prompt delivery of my portable fire pit, and the polite service received (matt smith). Worth a look at this company… Read Full Review

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★★★★★

“Good Experience”

Written on: 22/09/2013 by FraserCA (2 reviews written)

Bought an Aluminium Eaton Fire Pit Table From Gardenitems and I am very pleased with it. I placed my order on Monday and it arrived on Wedneday, as promised. Good quality product, decent service… Read Full Review

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★★★★☆

“Good service, good product”

Written on: 03/09/2013

Bought a Barbecook fire pit. Good product, reasonable price. Excellent service from Garden Items - seamless transaction and really quick delivery… Read Full Review

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★★★★★

“Great service and excellent products”

Written on: 21/03/2013 by Wynne0749 (2 reviews written)

I ordered a Heatmaster U3 Quad Head Parasol Heater with a heater tripod and 4 extra gold bulbs. The heater and tripod were delivered within days (very well packaged) and the company provided a courtesy call to say that the bulbs would arrive within a couple of weeks. When the bulbs arrived (again superbly packed) I realised I had placed an order for the wrong bulbs. I contacted [name removed] at Gardenitems Ltd immediately and got the kind of response every online customer hopes for - helpful… Read Full Review

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★★★★☆

“Glass Spheres”

Written on: 16/02/2013 by tomshell (1 review written)

Bought a 3 Set Of Rainbow Glass Spheres from Gardenitems and I'm very pleased with them. I'm writing this review primarily because one of the spheres arrived broken. I contacted them by email informing them of the situation, and they replied the same day saying that they needed an image of the damage so that they could make a claim with their courier. I did this and the replacement arrived as promised - I didn't have the chase them up, and unlike most other companies (and people) a courteous… Read Full Review

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★★★★★

“Excellent honest service. Communication first class.”

Written on: 20/01/2013 by patroderick (1 review written)

I had a payment problem when ordering online. I thought the problem was solved but the goods did not arrive when expected. I contacted Gardenitems whose response was first class and my goods arrived almost immediately. It was really refreshing to receive such an honest response and the problem solved immediately. Well done! I would definitely use them again… Read Full Review

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