Neville Johnson Reviews

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Latest Reviews

★☆☆☆☆

“Beware the lack of after care”

written by NeilDu on 24/11/2020

Beware the lack of after care. Some years ago I purchased a large and expensive library/office and I was extremely pleased with it. Just recently I realised I needed an extra shelf, but the company told me they no longer stocked the same style. I sent pictures and measurements and said I'd be happy with the closest they could get. But then they said they couldn't help me and would not provide a single shelf. Thanks very much Neville Johnson - happy to take all the money at the time and then provide zero after care. Very poor.

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★★★★★

“Exceptional quality and professional service”

written by Heidin104 on 15/10/2020

Having my new staircase designed and fitted has been the best thing I have done for my little cottage. I have a 17th century cottage and at the beginning of the year I commissioned Neville Johnson to design and fit it. Owning an old building and having work done is always stressful. Nothing is straight or square. However having Neville Johnson to undertake the work has been the best decision I have ever made. From the initial consultation, to the design to the final fitting, I could not be more pleased. The company were efficient, knowledgeable and so accommodating. I ended up with a beautiful design. I had ideas, but speaking to a professional design consultant meant those ideas were enhanced and brought to reality. Actual fitting was faultless. wonky walls proved no issue. I am so thrilled with my staircase, its beautiful and incredibly well made. I can find no fault at all. My fitter even made sure the stain colour on my staircase matched the 17th century beams in my cottage

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★☆☆☆☆

“worse experience of my life”

written by chriswatkinson17 on 02/06/2020

shocking horrendous company with no morales. please avoid this company at all costs. quoted £20,000 for a luxury bedroom. when they came to install every piece of furniture was wrong. asked for a refund. this was refused. very poor quality. do not part with your hard earned money. they will just scream at you that you have signed the survey plans to get out of it. bad bad people. pleas do not do business with them, you will regret it.

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Herrenmensch's Response to chriswatkinson17's Review

Written on: 04/06/2021

The service from this company seems like a lottery - there are 5* reviews but there really should be not on 1*.

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★★☆☆☆

“Over priced and poor quality”

written by tdByrne197 on 03/04/2020

Over priced and poor quality. Does not match up to their statement of ‘luxury’. Oak posts arrived damaged and unvarnished and I was left with damaged skirting boards and a number of unnecessary gaps and holes. I then had to take time off work for the two days remedial work. The time allocated for the job was grossly underestimated. I would NOT recommend this company.

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★☆☆☆☆

“I really wanted to give them 5 stars”

written by sams890 on 13/03/2020

I really, really wanted to write a review giving Neville Johnson 5 stars, but if I am honest, I can only give them 1 star. Let me tell you about the ongoing saga.. My wife and I decided in January this year to treat ourselves to a fitted study –a wall to wall bookcase with an adjoining desk. We had seen the impressive Neville Johnson commercials and read the reviews. We knew they were expensive, but we were prepared to pay the extra for the quality. Right from the start I was impressed by Neville Johnson. They sent out a designer, he was very professional. He listened to our ideas and worked with us in producing a design we were happy with. We met him a couple of times, our ideas on the design and finish changed several times. Nothing seemed too much trouble for him and he patiently worked with us until we got it right. Next came the detail drawings of the design. Again we were very impressed and it reassured us that we were dealing with a professional company with high standards. We had a visit from a surveyor, who answered all our questions. Again a very impressive service. I was at work while the fitters fitted the furniture and my wife dealt with them. When I returned home, the fitters had already completed the work and gone. We had ordered blue fitted study furniture. I noticed straight away that on the base of the fitted desk the factory painted laminated wood had been chipped off revealing the chip board underneath. The size of the laminated wood that had chipped off was 6 inches by 2 inches. So quite large. The fitters had tried to cover this up with hand painting the chipboard to blend it in. Basically a botch job. The fitters had then managed to splash the blue paint onto a newly painted magnolia wall on the opposite side of the room. On the design, the gap between the top of the book case and the ceiling is filled with a panel called the “infill”, in the design drawing, this was to be flush with the bookcase. The fitters had failed to follow the design and to fit this flush with the book case, instead installing it so far back it gave me a four inch ledge on top of the bookcase. When I complained ,I was contacted the very next day by the Field Installation Manager to discuss how the installation had gone. He came up to see us straight away. What I expected was for someone to say “This is not our standard, I really apologise for this and we will put it right straight away” What I got was not a word of apology, but a chain of excuses about the fitters wife being ill and bags and bags of B.S. Some of the excuses didn’t even make sense. At one point he actually said “Maybe the floor is on a slope and the fitters had to make alterations on the fly and that’s why they had to put in extra chip board beneath the desk.” Your company sent designers , surveyors, made detailed drawings and are charging top whack. Are you really telling me your fitters had then to start altering factor made, hand crafted furniture on the fly ? Look again. It’s not extra chipboard beneath the desk, it’s clearly a veneer that has peeled off. Lets be honest, some where in either transportation or in the fitting the furniture got damaged. Instead of your fitters replacing it or owning up, they tried to cover it up with a botch job, managed to splash paint every where and failed to follow the detailed drawings they were given. Incidentally the study floor is not on a slope. There was not a word of apology or shock at the standard of the fitting from them, though he did say that they would replace this asap. I did also ask why there were eye watering toxic fumes coming for the furniture. He replied that it was probably rushed out of the factory too some after it had been sprayed. I must admit the eye watering fumes going from the furniture began to relent after several days. I believe his background is in double glazing…it shows. I have heard nothing since the meeting I spoke to the Finance Company and they confirmed that they had paid Neville Johnson in full four days after my complaint, because Neville Johnson had confirmed that the furniture was fitted to the customers satisfaction. I have now logged a complaint with the finance company to take up with Neville Johnson. At present the saga is on going and not resolved, I have been given no date for resolution. The sign of an excellent company and its product is not just the product but the service that goes with it. Would I recommend Neville Johnson …… What do you think?

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Herrenmensch's Response to sams890's Review

Written on: 04/06/2021

Had been thinking of getting NJ around but not now. There are 5* reviews but there ought to be no 1* reviews whatsoever. Can't take a chance - seems a lottery.

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★☆☆☆☆

“Dreadful experience, poor quality product, terrible...”

written by on 30/07/2019

Dreadful experience, poor quality product, terrible service and overpriced I would give zero stars to Neville Johnson if Trustpilot allowed this. In summary, we obtained a refund for most of the money paid for bedroom furniture two years after signing the order, this was after: - three attempts by NJ at supplying and installing an acceptable product to the agreed design - three sets of very poor quality wardrobes, the first was way off the agreed design - three "FAILED FURNITURE INSTALLATION MANAGER'S REPORT" (yes - that really is the title of the reports issued to us by NJ!) - several visits to our home from various NJ management - threats from NJ's credit control staff and solicitors for legal action for the balance of 20% which they said was due on "installation completion" (i.e. it doesn't matter how bad the installation is, if NJ say it is complete then they demand all their money) - Statements from NJ senior management such as "NJ can only supply our usual products from our usual materials. We use the term "to a showroom standard"..."; this was a bizarre claim since they do not have showrooms for bedroom furniture! - Formal request to cancel the contract under the Consumer Rights (2015) Act was completely ignored by NJ - Legal action by me through solicitors which took over a year of exchanges between solicitors. The NJ tactic was procrastination and intransigence. - Eventually when court papers were served on NJ they started making more than token offers of compensation but carried on claiming the furniture supplied was "...fully compliant with the contract..." - They upped their offer for a settlement; I would have liked to have seen them in court but in view of the emotional strain that would have caused, we finally accepted a settlement offer from NJ without going to court. MY ADVICE IS THINK VERY CAREFULLY BEFORE SIGNING A CONTRACT WITH NEVILLE JOHNSON LTD - MY WIFE AND I WISH WE HAD NEVER HEARD OF THIS COMPANY!

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★☆☆☆☆

“Very poor service and quality ”

written by leenarumnah123 on 06/03/2019

Very unprofessional service and poor quality. After spending £55k with them, I’m very disappointed and wasted my money. Furniture supposed to be fitted in January but still not completed. They damaged the furniture while fitting them and some furniture came with damages on it. Contacted their area manager and the head office to complain and still no action in place. I have no idea when they will complete my furniture as they have not given a date yet. Every time they send different fitters which is really annoying because they don’t perform at the same standard. The reason why I chose Neville Johnson was to have peace of mind but they are a nightmare. Very poor service and quality. Would not recommend Neville Johnson. They are just big for their name.

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Lexingtonmtolo's Response to leenarumnah123's Review

Written on: 17/06/2019

We've had the same. The "ladies" in the office are obnoxious. Salesman refused to give me the name of the MD for me to complain. Dreadful organisation, avoid like the plague

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Dennispearce's reply to Lexingtonmtolo's Comment

Written on: 28/01/2020

Good heavens, I am appalled at what I have just read.
I have just had a similar awful service from Hammonds, it would take far too long to document on here, so I thought I would check out reviews on NJ as I need another bedroom fitted out.
But I am wondering if NJ is now a bad idea.
Can anyone recommend some who does a good job ?
No wonder we buy German goods.

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★★★★★

“Another room fitted Exellent”

written by OmariMunoz on 13/12/2017

Bookcases in Living Room another lovely Job Thankyou

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★★★★★

“Brilliant!!!”

written by PhilWellsLondon on 30/10/2017

Neville Johnson are a brilliant company to deal with! There was no stress at all, and everything was done professionally by nice people, and it was on time; rare today!

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★☆☆☆☆

“Ludicrously silly prices”

written by eady1 on 24/10/2017

I got a quote from Neville Johnson for just replacement banisters, posts, spindles etc (not completely new stairs) for a simple, straight staircase with a quarter turn at the bottom. This was to replace our dark wood with light oak and glass panels. The quote came out at about £7500, but if I was to proceed immediately, I could get a 'special' price of about £6700! At that price, the sales person was politely shown the door. Several days later, I had several other quotes, of which the most expensive was £3300, less than half of Neville Johnson and others were about a third of the price. I had been aware that Neville Johnson charged silly money, but quite frankly their quote was ludicrous.

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Ghughes57's Response to eady1's Review

Written on: 26/10/2017

Same here quoted 18K for a 6k Job! !!!!?

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★★★★★

“Neville Johnson staircase”

written by Glain on 16/08/2017

Extremely pleased with my new oak and black metal staircase from Neville Johnson. Helpful salesman, knowledgeable surveyor and best of all supremely skilled, hardworking fitters from Oldham who have created a staircase that is admired by everyone who has seen it. Can't recommend this company highly enough.

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★★★★★

“A highly professional approach”

written by DW12 on 31/07/2017

Everything went to plan. Knowledgable salesman but not pushy, very thorough survey, and best of all, a fantastically skilled fitter. All to the promised time scale. DW, Exmouth.

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★★★★★

“FANTASTIC STAIRS”

written by Meghan159 on 28/07/2017

FROM THE QUOTE TO SURVEY TO FITTING WE CANNOT BELIEVE THE PROFESSIONISM AND COMMITMENT TO CUSTOMER SATISFACTION.THE STAIRS WHEN COMPLETED ARE UNBELIEVABLE EVEN BETTER THAN WE EXPECTED AND WE EXPECTED A GREAT JOB .WE CANNOT RECCOMEND THEM HIGHLY ENOUGH.WELL DONE TO EVERYONE INVOLVED IN OUR STAIRCASE RENOVATION.MR P

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★★★★★

“New stairwell from Neill Johnson”

written by VicMarcia on 25/07/2017

We had our stairwell updated to oak and glass by Neville Johnson. We are absolutely delighted with the finished product which has made our hallway much lighter and more modern. The craftsman who did the installation was excellent and totally professional. He completed the work to a very high standard and within agreed timescales. The company looked after us from start to finish. LD1

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★★★★★

“Our new staircase”

written by MalikChaney on 24/07/2017

Our old stairs had served us well for nearly 40 years but our stairs had no hand rail on either side and as we are getting older this was a problem. Having seen a Neville Johnson advertisement we requested a brochure. Then we contacted the Company and a staircase designer called round and talked us through various possibilities. There was no high pressure sales promotion but good and honest advice. In fact the designer returned to visit us on a second occasion to answer our questions. Then a surveyor arrived and drew up detailed plans and after we approved the plans two fitters came on the agreed date and worked efficiently and professionally and without any fuss and completed our new stairs within two days. My wife and I were most impressed with their workmanship and expertise. Then around two weeks later we had the final "touching up" of the stairs and everything was finished. Everyone we dealt with in the Company was helpful and professional. My wife and I would recommend the Company to anyone interested in having a bespoke staircase fitted.

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★★★★★

“Excellent service from beginning to end”

written by christhegirl on 24/07/2017

We are extremely happy with the service we received from Neville Johnson. We were given very good advice, without any pressure. We were informed of the progress with our order several times and the installation was exceptional. Our house was left clean and tidy (even the garden!). We are now the proud owners of a beautiful staircase which has transformed our hallway.

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★★★★★

“Excellent seevice”

written by McLeodfx185 on 24/07/2017

I cannot stress enough the professional service and product that we have bought. I would recommend Neville Johnson to my friends and family in the future.

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★☆☆☆☆

“refusing to refund my deposit”

written by on 20/07/2017

They failed to deliver the specification of stairs that was agreed. Have had 2 aborted installations. They have taken all the finance money even before they started the job! They have my deposit too. I have no stairs and no money either. They are refusing to refund me. Terrible customer service, no one has taken ownership of my complaint. The whole process is terrible. Every time I asked a question they sent me yet another set of technical drawings...how does that help? They are so overcomplicated how are we mere mortals meant to understand all the details. Now they say because I signed it I cant have my deposit back even though the salesman said that everything I asked for was going to be done. Clear case of misrepresntation.

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★☆☆☆☆

“Extremely disappointing experience ”

written by SegG on 23/06/2017

Rubbish service so far ..... Let's see if NJ can redeem themselves � Another visit from NJ ten months after the start of the furniture installations, which are still not completed, seems two of the rooms are having parts of the furniture dismantled and will have to be remanufactured and refitted. Looks like it's going to be a two year job, really should have gone to IKEA. Quicker customer service �

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★★★★★

“Beautiful Oak and Glass stair case”

written by sallykennorthampton on 01/06/2017

Decided on a new look for the stairs never imagined how well Neville Johnson could transform our dull and dreary stair case total shocked. Work was complete in a day as promised all neat and tidy at end, and the result fantastic so so pleased, light and modern look to the stairs Oak hand rail and posts are beautiful and this is then complimented by the glass our friends are all enquiring how and whom so would recommend this company to everyone.

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Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by Mads1976 on 27th May 2019 Report this content
Is it ok to have my carpet laid before Neville Johnson polisher/sprayer comes to finish job?

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Asked by magscam on 28th October 2017 Report this content
I am considering a new staircase, Do Neville Johnson do an efficient job? Can we have a clue about the cost please?

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Asked by Heathercallaghan on 8th January 2017 Report this content
Can anyone advise what they were charged for a staircase and also a fitted bedroom? I want to know roughly what to expect before the designer comes out and quotes me.

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Asked by andrewwebster1 on 16th February 2015 Report this content
I am considering placing an order for a Neville Johnson staircase. On their quote, they are requesting a 35% deposit with the order, 45% at survey and 20% balance on completion. Is this normal? Usually, I would expect to pay a deposit and balance on completion. Neville Johnson customers please advise? Many thanks.

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Answers (1)
Report this content Banacek57 Written on: 17/02/2015
Hi, I had a staircase installed beginning of 2014 and all you are requested to pay us a 35% deposit with the final payment on completion. You do have the option to defer the final payment for 12 months if finances are ever an issue. Hope that helps.
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