I looked around at some shoes and chose one I liked, and gave it to the assistant who took it and said she would find the other one in the stockroom. I was in a rush and was slightly bothered when I saw the same assistant attending to another customer. After waiting for a few minutes she eventually remembered I was still waiting and got another assistant to find my shoes. the assistant that served me was very slow and took ages putting the shoes in a bag while talking to another assistant. Meanwhile it was a lunch break and friends were waiting outside for me. not very friendly and act as if they don't want people to buy their shoes. Wouldn't recommend.

I purchased a pair of over the knee boots online, the quality was very good i love their shoes and have bought from the store before, but the shoes where unsuitable anyway and i wanted to return the only instructions that was sent to me was to print a label which would be deducted of my refund and email them before sending the items back, I couldn't print the label so i just stuck the return address on the parcel and took it down to my local post office and the cheapest postage offered was £11 i payed the amount thinking this would be refunded and to make sure i would just email to confirm, sending 2 emails within 72 hours i hear back with a reply basically saying they can not refund this, with no other solution. really not happy with their policy, it needs to be changed and the returns policy needs to be clearly explained with each parcel. I do not live locally to a linzi's so a return to the shop is out of the equation. I would of been more then happy with my original refund then a £10 gift voucher or something along them lines. This is partly my fault for not 100% checking the policy correctly but most people would just assume that if the postage was payed for the item to be sent to us, we shouldn't have to pay for it to be sent back.

I found the same boots on the market for about £10 cheaper. Most of linzi shoes are identical on the market for much cheaper.