First Active Mortgage Reviews

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First Active Mortgage
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Latest Reviews

★☆☆☆☆

“Absolutely diabolical ”

Written on: 14/01/2017

Absolute joke!!!! Have had mortgage with first active for around 10 years and wish I hadn't bothered. They cannot carry out simple tasks such as cancelling old direct debits or giving correct simple account information. although quick enough to point out that there are arrears!! Maybe when they can get there half of the agreement correct the customers will be more than happy to pay. Avoid at all costs, unless you like a massive challenge!!!… Read Full Review

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★★☆☆☆

“Contact Details”

Written on: 31/07/2015 by Maurerum404 (1 review written)

I can't believe that you can only contact this company by phone 9-5pm. I've tried for the last 3 months and all I do is hang on. All I want is a statement and to my knowledge I can't even get this online!… Read Full Review

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★☆☆☆☆

“Continuous waiting and waiting”

Written on: 07/02/2014

I find it incredible the company is actually managing to run with this kind of service - Or do I have to stop making payments to my mortgage to speak to someone? As you can see I am extremely cross especially as I do not have time to continuously try different numbers and nor should I have to, I have never ever experienced such bad service from a company and cannot believe this is allowed to continue. I have rang and rag 4 days in a row at varying times and to no avail I am so sick I am… Read Full Review

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Cwillcat's Comment

Written on: 04/08/2015

well over a year on since this post was written and exactly the same thing has been happening to me today. OMG i am sooo ******* angry i just want to cancel my direct debit and not pay it then let them chase me.

I just want to ask a simple question but have tried various numbers, been on hold for 30 minutes then the call has been dumped!!

I decided to search the internet for a complaints department or an address but stumbled across this post instead. I wonder if anyone from First Active reads these? Complete tossers!!

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★☆☆☆☆

“I re-mortgaged with FA in 2005. As an expat, my...”

Written on: 18/04/2010

I re-mortgaged with FA in 2005. As an expat, my choices were seriously limited.
Their rate seemed reasonable, as did their promise to treat returning customers the same as new business. Sadly, their customer care turned out to be simply atrocious. Their incompetent administration beggars belief. I am now trying to INCREASE my payments in the face of utter, stonewalling negligence.
They also appear to have stopped dealing with third parties -thus cutting out my financial advisor -but… Read Full Review

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★☆☆☆☆

“At first everything was fine until the credit crunch....”

Written on: 21/12/2009 by cameraguy70 (1 review written)

At first everything was fine until the credit crunch. I'm finding it difficult to meet the repayments at the moment. I have put my house on the market to sell as i cant see an end to it. I called them to tell them this and ask if i could change to interest only until my house has sold. They said NO. Im not looking at just handing the house back with all that entails (bad credit forever). At least me and my family will be able to eat… Read Full Review

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★★★★★

“Rates, hassle free transfer of funds, quick mortgage...”

Written on: 12/12/2008 by ronypoo (1 review written)

Rates, hassle free transfer of funds, quick mortgage decision, correspondence.
Mortgage holders since 2005. Have so far passed on in full the BAE rate cuts to SVR customers… Read Full Review

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★★☆☆☆

“I have been with FA for 6 Years now, they generally...”

Written on: 30/09/2008 by Zer0Kbps (1 review written)

I have been with FA for 6 Years now, they generally are a good mortgage lender and offer competitive rates, they also support there customers circumstances well.
There biggest problem is only there sales and service team, it really lets down what is a good company. Half of there sales team should be sacked for shear ignorance to there company setup… Read Full Review

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☆☆☆☆☆

“Rate was good but their inability to do a draw down of...”

Written on: 23/07/2008 by doleawg (5 reviews written)

Rate was good but their inability to do a draw down of equity without a complete re-mortgage is a joke. You cannot draw down money with the crowd, you have to do a complete re-mortgage if you want to borrow more… Read Full Review

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★☆☆☆☆

“We have applied a loan with First Active last Oct, and...”

Written on: 23/06/2008 by sammyxiao (1 review written)

We have applied a loan with First Active last Oct, and within a month the loan was approved, but we then there was near-endless waiting. Two weeks ago they told us that our signatures were different in different documents, but these are the docs that we signed at our solicitor! Ok, we signed them again with at our solicitor, now they told me the application is in the validation queue, and goodness knows how long it would take! Yeah they told me 3-5 working days. It's a complete joke, I don't… Read Full Review

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★☆☆☆☆

“It is an absolute complete nightmare when ever you...”

Written on: 17/04/2008

It is an absolute complete nightmare when ever you need to contact First Active for any questions about your current mortgage. I have tried around 20 times since having my mortgage with them over the last 2 years and I have NEVER once had any call answered. I have spent the last week trying to contact them and I have still not had a call answered. You are just put on hold and told you are in a que to the next possible adviser. The longest at any one time at the moment is an unbelievable 1… Read Full Review

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☆☆☆☆☆

“I re-mortgaged with First Active 3 years ago and the...”

Written on: 01/04/2008 by fedupk (1 review written)

I re-mortgaged with First Active 3 years ago and the switch over process was a complete mess - I spent lots of time calling them to find out how things were progressing, "associates" of First Active were telling me that things had been done that later transpired they hadn't - documents were sent to the wrong departments, etc etc. I complained about this when things were finally completed and to their credit they did follow up my complaint well and I received a gift of wine. 12 months later I… Read Full Review

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★★☆☆☆

“Very poor administration and Customer Service with...”

Written on: 16/07/2007 by R Barnes (1 review written)

Very poor administration and Customer Service with First Active Mortgage… Read Full Review

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★★★★★

“I have been with them since June of this year. I...”

Written on: 15/11/2006 by BasG (1 review written)

I have been with them since June of this year. I switched to them after being recommended by a friend. He got his mortgage through a financial adviser, so I decided to take the plunge and cut out the middle man ;-)

Their website is very clear, and so is the First Active Mortgage application process. Should you have any problems or questions, their customer relations team are very easy to reach. There were no long hold times, and they were very friendly and helpful. My Bank of Scotland fixed… Read Full Review

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★☆☆☆☆

“The First Active mortgage was easy to set up. The...”

Written on: 08/11/2006 by leelee1979 (1 review written)

The First Active mortgage was easy to set up. The interest rate was good, and over-payments were easy and not penalised.

However, the level of fees to change mortgage were changed just before the fixed rate period of the mortgage ended, making it difficult and expensive to change mortgage companies after the fixed rate period.

Overall disappointing… Read Full Review

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★★★★★

“First Active Mortgage - I am pleased to be the first...”

Written on: 22/04/2006 by Tewbacca (10 reviews written)

First Active Mortgage - I am pleased to be the first person to happily write a review on First Active.
I have been in the sticky situation of having to re-mortgage my ex partner out of my house and have hunted around for ages to get a good deal and I believe I found it with First Active.
All my basic legal fees and the valuation fee have been paid for me - no catches and not paid up front and refunded later either!
Not being in the position of being able to stump up a product fee, First Active… Read Full Review

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