They do not answer calls takes half an hour at least,claim number goes dead when transferred. I still haven't been able to get through to report a claim. Shouldn't be allowed to sell insurance!

I tried Asda car insurance for a year, but quickly changed away when I realized they rip off their customers when any changes are made to the policy. I needed to make a change to my license type from UK to EU and was charged £100.00 for that! Terrible on this and other things.

Informed close brothers robbing dog on numerous occasion about the day i get paid and the date my direct debit leaves my bank account . Can they sort this no ??? Hell no Nearly every month im saddled with another £30 charge . They refuse to remove any of them . The call centre staff and rude to the point i no longer speak to them . Every thing is done via email. Asdas name is getting dragged through the mud to the losey underwriters . Would i use again? NOPE

I took out their car insurance for my husbands new car. I wish I had read the reviews beforehand. The website claims you have to provide NCD proof and driving licence details within 3 weeks. 10 days later my husband receives a letter stating that as they have not received such despite reminders they are cancelling the insurance and charging us for it. 2 days later we received a reminder letter with SAE to send the documents through !!! Reading the reviews online I am not even sure if there is an insurance company involved. Seems like they just like to take your money, cancel your policy and then charge you money for it. I have recently insured a car for myself online and strangely enough they checked my NCD online and no need to send in any documents. Goes to show they are either incompetent with technology or as above just like to rip people off.

Asda really should stick to groceries, never had such a bad experience when trying to change details close to policy end, refused to insure a cheap Rover 25 runaround (less risk???). Accused me of breaching contract through changing details. In the end I left the policy run for its remaining 1 month just to accrue the NCB. Avoid at all costs, and if you are coming up to renewal I urge you to look elsewhere.

Asda Car insurance rubbish I will never use again BE aware i have my car with them now the car needs repair a bought a cheap Audi i would like to change over on the insurance,thy will not do this for what ever reason and state that thy might not be able to give me any monies back on my original car insurance,SO what am i suppose to do the old car is not drivable and the one i want to use thy will not insure our willing to return any monies..

I spoke to a number of operators in an attempt to get the current years policy schedule which they had failed to forward on when the policy was taken out. I needed this as proof of no claims accrued. I must have spent 3 hours altogether on the phone repeating the same information because they must have failed to record the communications each time. None of the operators appeared to understand basic concepts. Either that or they were being deliberately obstructive. Each one I spoke to said that they couldn't send proof of NCD until the policy expired. In my experience it has always been sent with the renewal letter. Despite reiterating numerous times that the current policy schedule would be sufficient they were not forthcoming. The one positive aspect of my experience with ASDA was that I never had to make a claim. That I'm sure would have been a nightmare. Take heed of the reviews on this site. I would gladly pay slightly more in order to feel that my issues were being dealt with by people who were helpful and knew what they were talking about

I took out some car insurance for my wife in June as I have always been the main driver due to being a British soldier and always travelling about. When I took the policy out they asked for proof of no claims from me as a named driver and also a copy of our driving licences. At the time I was going through my HGV licence with the army and they had my licence. I explain this when I took the policy out and they said I could have a grace period of 2 months. That didn't happen they took the double payment for the 1st month then cancelled my wifes insurence. After a long argument on the phone they reinsurened her but had to pay the double payment once again. It has been 6 months now and we bought a new car, phoned up to let them know and they have told me they cant insure her, so I will have to cancel the policy and start her no claims again. Then the cheeky sods charged a cancellation fee of £45 then an extra fee of £27 for administration ! I never really leave reviews but we feel so screwed over by how they treated us, it's shocking. So please, don't fall in the same trap we did!

Wanted to renew as it was due called them with their reference. Was asked to answer numerous questions even though I have been with them for 5 years. The girl on phone was very mechanical and very unfriendly no kindness at all. One mistake on the printed document made sounded like I was not a reliable customer the conversation lasted more then 40 minutes on claims and other specifications that I had to respond with a yes . Am very annoyed the way this was handle. Poor telephone conversation I nearly put the phone down. I will certainly look for a more professional company next time.

They leave you hanging on a phone line for up to half an hour in order that you can get them to do what they said they were going to do the last time you rang and waited half an hour for them to answer. The phone number is not national rate either. ASDA do not deserve to have customers for their car insurance.

I've been trying to contact them for the last 3 days.Nobody answered yet.Definitely going to cancel

Asda car insurance will never use again to start with all seemed well set up the policy reasonable price reasonable cover all was looking rosy :) then came the request for proof of no claims and copies of our licence`s so i click the link to go to the self help centre to upload the documents they requested spent over an hour trying to register then nearly 3 hours trying to upload :/ thinking i`d finally done it i`m happy again then the next day receive an email saying they are still waiting for these documents so i also e mail them, the next 2 days i spend 3/4s of an hour each day on hold trying to check all was in order and in the end i actually listen to the recorded message saying if you are waiting on validation and have already sent the requested documents you don`t need to do anything else the next thing we get another e mail saying they are still waiting for these documents so again try to phone and spend way too long on hold and once again take comfort in the recorded message the next we hear then is an email saying our policy was cancelled so this time we hold onto the phone for well over an hour till we actually get to speak to someone who then tells us the image quality wasn`t good enough, at no point did they say to me anything to that point i will accept a small portion of the blame on this on a second look at the image file the front of the licence`s wasn`t entirely clear but i was under the impression i`d supplied what was requested if at any point they would of said to me they needed better images i would of acted on it my wife spoke to them first today at which point they lied to her saying they emailed her saying they needed better images when i spoke to them later they admitted there was no email sent on the date said and after spending over an hour getting no where i stupidly agreed to have a new qoute which in the space of a month shot up by a further £80 is this how they give such reasonable quotes shaft you in the first instance then when your desperate to sort things out hike the price

i had an insurance with this company.requested for a change in dates 2 days difference had to pay £20 quid. next i checked my e mail they wanted some more documents sent despite my sending them previous months same documents.they canceled my policy and sent me half the money i paid despite them covering me for only a month plus few days.called customer service the person on the other end very rude to me .NEVER eve go with this company.

Has a quote for a renewal, phoned up to renew, or so I thought but the details that came through were different. Tried to get through to sort but have been met with rudeness. Have been told I will have to cancel my policy and take out a new one at a higher premium even though they made the original mistake.

Took out insurance and then wanted to amend to add trailer but could never get through on the phone. Always "higher than normal volume if calls". Now trying to cancel within the legal 14 day cool off period. Worst customer service have come across. Avoid this company!

After paying under £600 for my first year, the renewal came in at £2,600 the reason being their under writers had changed. My no claims bonus has still not been forwarded and as it stands i will lose my deposit with my new insurance if this is not handed in before October. All you get when you phone is passed from one option panel to another to then having classical music playing driving you insane and being told thank you for holding. 30 minutes later still no answer. The customer support team contact email who were great when taking my money and giving me my proof of cover no longer reply. I would avoid, avoid, avoid.