Think very carefully about using the service and read the reviews. There is a vast amount of negative reviews and they are here for a reason. I took out a policy and then read the reviews which resulted in me cancelling the policy. After cancelling the policy, my experience was non-stop errors, including them taking extra money out of my account without my consent. Attempts to contact them are extremely difficult. The service is void of any interest or customer focus. Agreed plans were completely ignored. I seriously would urge people to think very carefully about using this service. It was so disappointing and wasted so much time.

This was quite possibly one of the worst experiences of customer service I have received. There was an error against my claims which was caused during the online process. I received an email 4 days later stating that my policy had increased by £180 a year. I called the Post Office and was informed that I should call my previous insurance company from 2017 and source evidence that there was only one claim made. Based on the information received they could then revert the policy back to the previous conditions. I adhered to their requests in less than 12 hours but heard nothing back. I called the customer service team approx 8 times and was fed a web of fictitious information every time. During the last call I was informed that the policy had been reverted, but I would have to pay an increased premium and an amendment charge - £140. I was basically led down the garden path and was given falsified information. Had I known this would happen I would have saved myself a world of agro and cancelled instantly. I spoke with an incredibly rude, abrupt and patronising manager, who implied it was just TOUGH!! There is “no” process for escalating complaints apparently, so I just cancelled the policy. The manager informed me that I should be grateful that the cancellation charge had been waivered! Take my advice, don’t go anywhere near them, pay a slightly higher premium and go with a reputable company. Avoid at all costs. I had a lucky escape.

Been with this bunch for 4 years then bought new car equivalent to last car phoned for transfer to be told policy would now increase by £32 a month?? So shopped around and got ins for less than were paying to start £41 now paying £28 monthly I were then told by them it was going to cost £55 to cancel and would be taken by d/d next month so cancelled the d/d take me to court

Do not trust the advisers they take your payment details and money before they explain the unacceptable details of the policy I recommend you to stay away or you will regret it at your cost

Received renewal quote, found one cheaper. Rang Post Office to cancel and they re-quoted so I decided to stay with them (was £35 cheaper than the original renewal quote and was easier to stay with them). Just noticed today my bank account has been debited with £28.55 more than the quote. Rang them and they said the computer had 'slipped' and it does this sometimes. Apologised and said I would receive my refund in 10 days - why 10 days I asked, because we have to wait for the money to come from your bank before we can refund it!! I said I needed the money today as I hadn't budgeted for £28 more going out my account. Apologised to me and said it couldn't be done today. Guess what...I won't be renewing next year.

Have just been charged £69 for cancellation of my policy as my car is off the road, been a customer for several years so no loyalty benefits with the post office

Worst insurance you'll ever find, caused a lot of headache and stress. All started with a police chase that crashed into my property and damaged my vehicles that I owned. My vehicle that I had insured with Post office themselves was badly damaged from third party. When I proceeded to tell the insurance company about this and process a claim, that was when I found out that this in fact have the worst customer service available and all you get from staff is utter rudeness. The third party vehicle was not insured and Post office with all the advanced technology that they have was not even able to find a simple car from the registration and demanded money so that they could find it. I had set up monthly installments to pay my insurance and then cancelled my policy when nothing was getting anywhere, which I didn't know was that they took the full amount of money for the year without my permission or without any acknowledgement of it. When I chased it up with them the workers was rude and didn't really care and kept diverting you to different people to contact. All they care about is getting there money from you and not even providing you with the service that they promise. Honestly I have been with other insurance companies before and this is one of the worst ones you could ever find. I recommend looking elsewhere for an insurance as Post Office will not benefit you in anyway.

My car insurance went up from £239.98 to £431.99 there was no claim or change in circumstances. When I phoned to query why the cost had almost doubled the lady could not give an explanation. I explained that I had obtained a more competitive quote and could she match it ? I was offered a £1.99, yes £1.99 discount so did not renew !

Searched for best van insurance offers. The post office came out very reasonable. Took up the offer after adding some extras like alloy wheels and tow. No problems. Renewal time came around and the first offer was a bit high. Shopped around and found cheaper but very poor reviews. So contacted post office money and they lowered the price and I am happy with that.

I paid £91 for instance, after a monththey cancelled my policy due to the fact they say thy sent an email askingfor my proof of no claims. Cannot see any emails that they say they sent. No trouble sending out a letter to cancel though. And charged me £45 to cancel plus £13 poundsextra for somethingthat's £68 for 1 months insurance. Don't bother with them.

My car had a value of £300.00 The insurance quote was for £392.00 by the time that compusory and volentery excesses were taken into account, if i had had a accident, rather than postoffice insurance paying out, i would have owed them money. Not exactly the purpose of car insurance.

Dont waste your money going with the post office .absolutely zero customer service when things go wrong .I was put on hold for 20 mins whilst waiting to speak with someone from customer service team only to be told that even thpugh i had received no letters or emails as they claimed i should of looked on line and they were too busy to speak with me after cancelling my policy with no warning and taking £80 for 5wks insurance (should of been just over £30!!) Appauld

I've tried all morning to purchase car insurance on Post Office website. When it came to paying jjust keeps spinning..... Contacted my bank and it's not a problem at their end. I called Post Office and got cut-off so when to online chat. She was very helpful and said that he would call me back at 11.15 am to sort payment over the phone. He never called. I contacted them again and he said that he would call whenever he had worked his way through all the call-backs he had. I asked when that might be as I had to go out shortly and he replied that he had no idean the it would be. I have since gone elsewhere for my car insurance.

Post Office Car Insurance ( breakdown cover). Our car developed a fault on a very busy, dangerous main dual carriageway road, which put my wifes life in danger as she was on her own and didn't know what to do. We thought if we used our breakdown cover we could get someone out to recover the car and get my wife to safety but guess what? Because we had basic cover (which we were never made aware of at any time), they would not recover the car but send someone to try and get the car going! Very disappointing as it never stated anywhere in our policy AND we were never told or made aware when we bought the policy, that they would not recover the car, beware what you think you are buying as it probably won't be what you think it is! Utter rubbish. My wife was left at the side of the busy road with a faulty car and was told someone would be along in approx 75 minutes to try get the car going. Totally disgusted and will be cancelling and going elsewhere ☹️

Filled in form on line. Paid. Then the paperwork came through with errors. Not input by me. Rang and corrected then but means premium increased by £130. Cancelled. Trying to get money back. Poor service and ooor quality. Used social media to try and get reimbursed but now have to use the ombudsman

I have just renewed my car insurance with a different company and the Post Office decided to take a years premium without asking me! When I called to say I didn't want their insurance they said it would take 10 days to give me back my money. When I complained they couldn't care less - still haven't got my money back!! NEVER USE THEM !!!

I made a claim and to do so needed to do with 4 different companies. The policy is with PO so you would expect all dealings with them, Long waits from being connected to Customer Service and they unable to take complain to do with claim, claims unable to take complain as they only deal with claims, customer service not taking complaints as they "don't know anythings about claims". It is now over 2 months since simple claim was raised (theft of bicycle) I am still waiting to receive a cheque which was apparently sent out on 2 occasions weeks ago...I was required to deal 5(!!) companies (Legal and General, Cunningham Lindsey, Ryan Direct Group, and Post Office and another company dealing with bile replacement), none of the companies would take responsibility, service disjointed so one is passed from one company to another without any coordination. AVOID at all costs

when i had to make a claim , they first checked to make sure damage due to fuel contamination was covered and he confirmed it was. The car was towed away and inspected,got a phone call from them after 4 weeks and they asked if i continued to drive the car, i told them no and that it was towed to the garage... after 6 weeks !! i rang to enquire what the hold up was.They chased it up and it was literally 5 minutes later i had a phone call from them telling me i wasn't covered ?!! The car was apparently in Nottingham...i live in Bournemouth...and they were going to bill me for the tow truck there and back as it was no longer a claim !! I had no other option but to scrap the car with the garage where the car was being kept. they were very apologetic and blamed a new girl who took my call who didn't realise ?!...that doesn't help me ..ive lost my BMW X5. really bad that it got that far before i was told .

Sadly had to scrap my van, purchased a car, PO would not swap insurance over to a car. Absolutely ridiculous. Just days away from having another years NCB but because I told them van was scrapped, they insisted on cancelling my insurance causing me to loose the whole years no claims. Would never touch them again.