Post Office Car Insurance

I'm on the phone to the Post Office as I type this. The website is down though I did manage to use the AI help, who gave me a breakdown number which isn't connecting.

I have been on the phone to PO car insurance for 1 hour 54 minutes & counting. I have no hope that they will answer.

If the website is working tomorrow, I'm can cancelling this new insurance & finding a company I can actually contact.

I'm about to reach 2 hours waiting on the phone. I cannot recommend this company as a reliable service.

What an absolute nightmare dealing with this company. If only like others I had read the reviews I most certainly would have gone elsewhere. I can now fully appreciate the problems in dealing with the Post Office .

I was hit from the rear by a young in experienced driver. He was insured and fully admitted as the third party it was his fault. This should have been the simplest of claims to deal with. As a retired police officer I have attended well over 100 road traffic accidents and have experience in dealing with faceless people sat behind desks.

The accident was reported to Post office insurance within 1 hour of the occurrence.

6 days later I am still waiting for my vehicle to be collected for repair. I am still waiting for a hire car to be delivered.

Numerous excuses and delaying tactics from numerous different customer service agents also I receive a customer survey e mail from the Post Office when absolutely nothing has progressed.

I have lost count of the number of times I have had to provided my personal details. Even had to do my own assessment of damage and repeatedly send photographs.

The stress, anxiety and worry is now beginning to affect my health and sleep.

PLEASE PLEASE take notice of these worrying reviews and avoid Post Office at all costs

My home was hit by a car who demolished a portion of my property built in 1720. Claim put in and passed to Ageas their underwriters who passed to a company called Sedgwicks. Who are their loss adjusters . This was 2nd May last year Sedgwicks trying to force use of their contractors, unqualified structural engineers and surveyors who are quoting prices from the 1960’s so not using industry related building costs. Have to question who is going to benefit from this cost cutting and no transparency . Have now ended up with complaints with the Financial Ombudsman and citizens advice . Still living in an unheated property 10 months later . Gave us a solicitor( Keoghs) who gave us a contact that we found out had not been in the office for months and may not go back, also quoted the risk address of a property in Cheshire and we are in Staffordshire plus stated may not recover all our costs.

We have a post office Gold Plus Policy with the rebuild alone being £1million so more than adequate insurance . Would certainly not recommend the post office. Currently looking at contacting Watch dog and Rip of Britain

Would like to hear from others with issues

Thanks

I signed as an international licence holder, got a deal that was relatively good. Passed mu UK driving test, called to update my records and my premium went up by almost ????. From £104 to £200+. To be far the customer service person, Farima, was very polite and respectful but there was nothing she could do to get me a better deal. The worse part is I was charged £20 for updating my record. I feel I am being punished for doing the write, passing my test, updating my records and mostly disregarding previous years of driving in another country. I have to look for a better deal elsewhere, which is fine by them, quite surprising ????.

I recieved a renewal quote that was more than I wanted to pay, the customer service advisor Nelio was accomadating and patient as I am an older lady, he ran through the details with me and explained things, I was extremely happy with the reduction I recieved. Go ahead and talk to them. The gentleman spoke clear and concise and he is an asset to the call centre, not many would be patient they normally just want to get rid of you.

Think very carefully about using the service and read the reviews. There is a vast amount of negative reviews and they are here for a reason. I took out a policy and then read the reviews which resulted in me cancelling the policy. After cancelling the policy, my experience was non-stop errors, including them taking extra money out of my account without my consent. Attempts to contact them are extremely difficult. The service is void of any interest or customer focus. Agreed plans were completely ignored. I seriously would urge people to think very carefully about using this service. It was so disappointing and wasted so much time.

This was quite possibly one of the worst experiences of customer service I have received. There was an error against my claims which was caused during the online process. I received an email 4 days later stating that my policy had increased by £180 a year. I called the Post Office and was informed that I should call my previous insurance company from 2017 and source evidence that there was only one claim made. Based on the information received they could then revert the policy back to the previous conditions. I adhered to their requests in less than 12 hours but heard nothing back. I called the customer service team approx 8 times and was fed a web of fictitious information every time. During the last call I was informed that the policy had been reverted, but I would have to pay an increased premium and an amendment charge - £140. I was basically led down the garden path and was given falsified information. Had I known this would happen I would have saved myself a world of agro and cancelled instantly. I spoke with an incredibly rude, abrupt and patronising manager, who implied it was just TOUGH!! There is “no” process for escalating complaints apparently, so I just cancelled the policy. The manager informed me that I should be grateful that the cancellation charge had been waivered! Take my advice, don’t go anywhere near them, pay a slightly higher premium and go with a reputable company. Avoid at all costs. I had a lucky escape.

Been with this bunch for 4 years then bought new car equivalent to last car phoned for transfer to be told policy would now increase by £32 a month?? So shopped around and got ins for less than were paying to start £41 now paying £28 monthly I were then told by them it was going to cost £55 to cancel and would be taken by d/d next month so cancelled the d/d take me to court

Do not trust the advisers they take your payment details and money before they explain the unacceptable details of the policy I recommend you to stay away or you will regret it at your cost

Received renewal quote, found one cheaper. Rang Post Office to cancel and they re-quoted so I decided to stay with them (was £35 cheaper than the original renewal quote and was easier to stay with them). Just noticed today my bank account has been debited with £28.55 more than the quote. Rang them and they said the computer had 'slipped' and it does this sometimes. Apologised and said I would receive my refund in 10 days - why 10 days I asked, because we have to wait for the money to come from your bank before we can refund it!! I said I needed the money today as I hadn't budgeted for £28 more going out my account. Apologised to me and said it couldn't be done today.

Guess what...I won't be renewing next year.