I recently switched to Home Phone and was initially pleased as I thought the free weekend calls and evening calls after 6pm was a good deal, better than BT who had changed to 7pm. However, I have received my second bill yesterday and noticed a charge had been made for Display Caller Number. I telephoned customer services who informed me that as this "feature" was on my old BT line, this was transferred over automatically. This service is free with BT but with the Post Office this is chargeable feature. I queried why wasnt I told about this when I switched and was told that I should have known that I was going to be charged for it! How was i suppoed to know? The letter I received originally regarding set up made no mention of this, even though Display caller Number is listed, there is nothing to indicate I will be charged for it! Also, in the first bill I recieved, there was no mention of this charge! I find this very poor customer experience and my opinion of Home phone as a honest company as you would hope from the Post office has plummeted.

We have Phone and Broadband Extra. It was supposed to be £24.95/month but they have added on caller ID without telling/asking us. Our bill was £26.66/month. That is £1.71/month extra which we cannot unsubscribe to online, or £20.52 per year.

I should explain that we make no phone calls at all through the landline.

I have phoned Customer Service three times but never got through as I have a life to lead and am not prepared to wait over half an hour to NOT get through.

I see that the price on their website is now quoted as £25.50 online. I presume our bill has increased due to VAT rising but even so, it's less than the £27.25 they bill us for now.

Email requests are absolutely useless. They took over a month to tell me that they didn't know why I couldn't access online bills. This is actually my biggest gripe. They email me every month saying that I will be billed for £xx.xx/month and that I can check my bill details online... OH NO I CAN'T. Out of my 7 online bills, only 4 can be viewed.. the others (always including the latest) are showing as NULL. i.e. there is no bill to view. What use is that?

The Broadband service is actually very good. The wireless modem works trouble free and fast 99% of the time. In 7 months we had to reboot the modem twice.

The Customer Service is a disgrace and I echo many reviewers opinions in that they should be hauled over the coals by OFCOM for it.

Went with the post office as i was sick of the bad service with B.T and have been happy with how quick i got my land line. no problem at all so far

Is there a common cause here? I ask because I have had horrendous problems for the last 5 months trying to change my phone provider.
When my line went down I tried to get my provider TalkTalk to get an engineer out to fix it. This was a problem I had had several times before, previous to joining TalkTalk and BT had always fixed it very quickly. It was always the salty atmosphere and high winds here on the coast ruining the connections. Understandable. But TalkTalk just would not accept that my line was not working, and I was without phone or broadband for two weeks. In desperation I cancelled my service and went back to BT.
I then tried to get another BT line installed at another address, quite separate from my home phone. The result was that BT treated me as if I was moving home but even without a date immediately cut me off at home! Efforts to reconnect me resulted in me being given a new number (I had the old number for 30 years). When I insisted they give me my old number back they issued me with another new number!! In spite of involving the BT Chairmans' Office, every stage of this work always took at least three working days to implement, because to work faster would be seen as being unfair to BT's competitors!!! They would be "non-compliant" if they offered a decent service.
Do you see a pattern emerging here?
I will not bore you with how many new accounts were automatically generated by all this and how many hours I have wasted trying to correct BT's stupidity.
So, is it a problem with Post Office Phones, or with TalkTalk, or is it BT?
Or is it the whole stupid system, supposedly set up to benefit the consumer by offering more "competition", but hide-bound by government rules, by OffComm or OTELO or whoever, and strangled by the ensuing bureaucracy. Consequently, the whole service stinks, and there is a reason why everybody seems to get the same terrible service from every telephone provider.