The Post Office Phone Service Reviews

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★☆☆☆☆
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The Post Office Phone Service
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★★☆☆☆

“Not interested in calls to customers”

Written on: 04/11/2016 by Eliza888 (1 review written)

I was recently called by a guy who said he was from PO Phone Services and wanted to ask me questions about my a/c. I told him I didn't know who he was and i wasn't going to answer any questions. He then directed me to the Post office Customer Services Dept (0345 number) and said he would leave a note on my a/c about why he called. I did ring through to Customer Services and they said they had no knowledge of this and there was nothing on my a/c. I told them that this must have been a… Read Full Review

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★★☆☆☆

“Hopeless Customer Service”

Written on: 04/05/2012

Have been with P.O. for several years, yesterday got a phone call telling me I had not paid my bill. As I had a direct debit set up I could not see why. I checked back and ALL my previous bills had been paid by DD and the DD was still live at my bank end. I was then passed from dept to dept who argued a)that I had never paid by DD and b)one department even told me I was a BT customer All the way through I was made aware it was my problem !! WHY several of the staff seemed poorly trained and… Read Full Review

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Ak89's Comment

Written on: 31/05/2012

if you paid by cheque then it would appear that the direct debit did not go through? Agree with you about poorly trained staff, the management need to seriously look at this properly.

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★★☆☆☆

“Give me my refund !”

Written on: 05/04/2012

Changed from Post office Home Phone to broadband providers phone line as it was easier to change the phone than the broadband. I got a final bill to say that I had line rental credit due to me and that it would be sent automatically. So I waited, and waited,yes three months and numerous phone calls later still waiting. Customer services say they have ordered a template? The last phone call about 10 days ago I was told "I do not know what has happened here, I will mark this account to watch it"… Read Full Review

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Asd1234's Comment

Written on: 18/09/2012

The "template" is a billing refferal that CS send to Billing so that you get your money back, as unfortunatly CS can't refund your money directly

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★★☆☆☆

“I recently switched to Home Phone and was initially...”

Written on: 10/03/2011 by Zane Gulliford (2 reviews written)

I recently switched to Home Phone and was initially pleased as I thought the free weekend calls and evening calls after 6pm was a good deal, better than BT who had changed to 7pm. However, I have received my second bill yesterday and noticed a charge had been made for Display Caller Number. I telephoned customer services who informed me that as this "feature" was on my old BT line, this was transferred over automatically. This service is free with BT but with the Post Office this is chargeable… Read Full Review

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★★☆☆☆

“Changed to Post Office recently. Received my bill and...”

Written on: 21/01/2011

Changed to Post Office recently. Received my bill and paid cash at The Post Office day after receiving it. Yesterday got a final notice from them saying unpaid!Called them up and they advised me they have problems with payments. Not happy so far and will change to another supplier if not sorted out soon. Promise of much cheaper calls but they are not!… Read Full Review

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★★☆☆☆

“Disgusting customer service from the Post Office Home...”

Written on: 03/10/2010

Disgusting customer service from the Post Office Home Phone. My line went down on the 22nd September and I reported the fault. They then got on to BT and I was asked to do some checks on the line, following these checks I was told that an engineer would be sent to fix the fault. No engineer arrived and since then I have been given a further two dates for the BT engineer to visit and still no luck. I have been calling the PO Home Phone technical team everyday from work and still not getting… Read Full Review

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★★☆☆☆

“Had po home phone connected 3 weeks ago and as of 2...”

Written on: 09/04/2010

Had po home phone connected 3 weeks ago and as of 2 days ago we have a fault on the line. Customer services assured me that an engineer would phone me on the day the fault was reported.... surprise ,surprise it never happened. After phoning again on my mobile i've been told that if the exchange fault is found within my home a bill of at least £160.00 is coming my way!!Even though i have carried out the tests within my home and they were fine.I will NOT be paying and i'm disgusted that it has… Read Full Review

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★★☆☆☆

“We have Phone and Broadband Extra. It was supposed to...”

Written on: 10/02/2010 by smiler03 (6 reviews written)

We have Phone and Broadband Extra. It was supposed to be £24.95/month but they have added on caller ID without telling/asking us. Our bill was £26.66/month. That is £1.71/month extra which we cannot unsubscribe to online, or £20.52 per year.

I should explain that we make no phone calls at all through the landline.

I have phoned Customer Service three times but never got through as I have a life to lead and am not prepared to wait over half an hour to NOT get through.

I see that the price… Read Full Review

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★★★☆☆

“Went with the post office as i was sick of the bad...”

Written on: 16/01/2009 by blackcar25 (1 review written)

Went with the post office as i was sick of the bad service with B.T and have been happy with how quick i got my land line. no problem at all so far… Read Full Review

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★★★☆☆

“Is there a common cause here? I ask because I have had...”

Written on: 17/12/2008 by BTbother (1 review written)

Is there a common cause here? I ask because I have had horrendous problems for the last 5 months trying to change my phone provider.
When my line went down I tried to get my provider TalkTalk to get an engineer out to fix it. This was a problem I had had several times before, previous to joining TalkTalk and BT had always fixed it very quickly. It was always the salty atmosphere and high winds here on the coast ruining the connections. Understandable. But TalkTalk just would not accept that my… Read Full Review

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