I had the worst Experience with this agency! Before transferring my deposit, i wasn’t told it won’t be return if the references weren’t ok! Because i remembered to have asked vividly what we needed I called and came to their office to ask long before the day i should move in, is there anything we need to do concerning the house or know about. I Asked, is everything alright and a staff specifically said YES!!! That all we need is to get the keys on the 28th and move in and sign sim document! We told our present landlord, we are moving out and will drop the key for him on the 28th. Only for you to tell me my reference didn’t go well on the day you said i should move in?? Who doesn’t that? What happen to telling us before then? I will never recommend to my enemy! This wasn’t fair on all levels!!

If you are a landlord bear in mind that if you want to hand a notice to them they will charge you full month’s rent for each property. It’s worth shopping around as there are other agencies that don’t do that. Also the agreement with a landlord regarding the notice period is unclear and vague. It seems to me that it’s been done on purpose so that you won’t realise there is a hefty exit fee.

I used Your Move with the recent sale of our property in Devon. I had submitted all of the paperwork, including a Property Information Questionnaire (PIQ) where I explained at length about recent flooding events due to a network issue. Your Move took it upon themselves, to copy that PIQ, remove the very important details and then forge my signature, in what I can only believe to be some sort of an attempt at trying to sell the property quickly, hassle free and using trickery for potential buyers. Your Move accidentally sent the forged document to me, as part of the complaints procedure where I was accused of not declaring the flooding, prior to the property being marketed. It took them 8 weeks to finally offer a derisory £250 compensation, for what amounts to gross misconduct and forgery. I’d certainly recommend against using Your Move, unless you want to potentially land yourself in a lot of bother in years to come. Thankfully, the information about the flooding had come out through other sources and the buyer did not wish to renegotiate the sale price.

Even second hand car salesmen have better standards. As a buyer, I’ve been endlessly sold complete rubbish. Pressure pressure pressure from the second I spoke to them, I realised they were highly contradicting themselves so I just played them at their own games. In the end despite making a cash offer I am no closer to having my offer accepted other than endless phone calls to up my offer which I’ve refused on 3 occasions, then pressured again with how 9 other people have offered above me and they have a further 20 (yes 20) other viewings lined up .. yeah of course that’s true! (Eye roll) .. they declared last week that all offers will be declared on right move so far nothing has been declared because clearly they are bluffing with their endless hot air. I am gutted that they are selling this place because I actually like the place but I’m walking away due to the most dodgy salesmen tactics I’ve ever seen.

We rented a flat through YourMove for just over a year. Paid in full up front and in the words of the local agent 'were excellent tenants'. It never occurred to us that on exit, we would have to fight tooth and nail to get our deposit back. Beware decent tenants, as on exiting a property you will be held to the most astonishingly hgh standards of cleanliness, with an expectation that the property is left in a better condition than you found it. The exit process (inventory in/out) is fundamentally flawed. Your deposit will be held hostage with attempts to trade deductions against spurious claims until someone gives in. Our advice: take photos of absolutely everything on both entry and exit. Every speck of dust, blemish or damage. Ask to be present on the check out survey otherwise you are left arguing with people who have not been to the property based on photos that are not compared to the original inventory. Do not expect your deposit back as a matter of course, expect to have to justify why it should be returned to you and then to trade over random compensation figures for 'claims' where the compensation will not even be spent by the landlord but pocketed. We have never had such a depressingly unfair experience, where the tenants have broadly no power other than to shout and resist and hope that fair sense prevails. How a landlord can expect a property to be lived in for a year and returned in the exact same condition is beyond me. Disgraceful treatment.

We have had the worst customer experience when dealing with this company. From our first interaction when we tried to call to say we would be slightly late to a viewing, receiving no answer but leaving a message. We were then phoned by the estate agent conducting the viewing to say that if we didnt get there soon we might not be able to view the property at all. After driving for nearly an hour for this sole purpose I felt very stressed and rushed to view the property as if I were an inconvenience. We should have given up there. When we arrived ready to move in after agreeing to rent the property we were met with a disgustingly dirty, damp and mouldy property. The sum of our calls and emails to Your Move is that its now nothing to do with them as the landlord manages the property. They helpfully reminded us that they didn't even need to do the small things they were doing such as calling the landlord on our behalf because he hasn't answered a single one of our 30+ calls. Your Move are representing a landlord that has zero interest in tenants health and well being and are wilfully ignorant of landlords in breach of the Landlord and Tenant Act 1985. Once Your Move have taken your money they happily wash their hands of you.

Your move elgin!! Totally useless. They put your house up for sale and that’s it, never replied to my emails. They just couldn’t care less if your house sold or not. Do not recommend at all expensive for all they do. Anyone can post a house for sale online HAHA

After 12 months or so renting a property from these idiots who could not organise a 'boose up in a brewery ' and seemed to have about 8 brain cells within a whole office of people I was presented within a 60 page phorensic report on my 1 bedroom flat a a list of bills that was designed to take my whole deposit away. I've seen shorter reports from FBI murder investigations. I wouldn't recommend these people as lettings agents if they were the last people on the earth. Said 60 page report is on its way to my 3 local Mps.

YOUR MOVE WALTHAMSTOW - DO NOT GO THERE. I don't even understand how this agency can legally be allowed to work. They work hand in hand with dodgy landlords and shady real estate companies. There is plenty of agencies on the main street, for your sake, go somewhere else.

Your Move Dundee - So this was supposed to be our second viewing of these flats, as most viewers like to do before purchasing their places. The first viewings my partner went and liked the places and wanted me to view them the second time round. So we had arranged to view the 2 places and waited the 2 weeks in the hope that one of these places could be our next flat. I could not have been more wrong! We arrived and about 30 seconds into the viewing the estate agent says to us "you have 15 minutes to view them!". I have viewed lots of places over the years and bought and sold. I have never come across such a rude estate agent. Clearly he realised I was not impressed so he tried to tell me that this was standard for Yourmove viewings! So as you can imagine my response was, how do you expect anyone to buy a house in 7 1/2 minutes! He agreed and seemed to think it was funny! I'm sorry but I take longer than 7 1/2 minutes to buy a shirt for work! I certainly would not entertain spending £120,000 with a 7 1/2 minute time frame to make a decision. This was utterly ridiculous! I have a house to sell and I am so glad I had this viewing simply so I am aware that Yourmove in Dundee are only giving viewers 15 minutes to get round 2 flats! Thank goodness I did not decide to use Yourmove to sell my own home. As I'd be shocked to find out my potential buyers were spoken to in such a way and given such a ridiculously short amount of time to make such a huge decision. Surrfice to say, we will not be purchasing either place and will certainly not be selling through Yourmove. Utterly shocked by our experience this evening.

Be wary of Your Move. The pre-rental service was fair. Multiple maintenance issues (e.g. no cooker or heating for the 1st month, many days off work to wait for contractors and live wires exposed) during the tenancy were dealt with extremely slowly. To my repeated requests for my deposit to be returned at the end of the tenancy, I was told that it would be released but was still within their “timeframe”. Eventually, after 5 months I was told that deductions would be taken from my deposit amount. I dispute these deductions and after 7 months I am still trying to get resolution from a company who prefer to ignore contact from ex tenants.

Communication Zero Action on problems Zero Watch them for sudden "Exit Fees" They also have a deal with Spark Energy that I would not touch with a barge pole. You can pretty much say goodby to your security deposit as well. Even if you leave the place cleaner than you found it.

My husband and I had the misfortune of renting from your move for approx 5 years. All was ok for first year until we had a damp issue in our bathroom caused by a your move contractor failing to repair a pipe properly. that is when the nightmare began! Over next 4 years the damp got worse. Repairs were never done. Another example being Our new puppy escaped from the garden we reported the hole in fence. 3 years and dozens of quotes later it was never fixed! I'm the end the damp got so bad we involved environmental health. On the day our landlords and a contractor came to visit we were served with a section 21 notice. Was this handed to us in person? Hell no!! It was taped to our front door for all and sundry to see! The report from environmental health report said the damp issue was structural and the issue so severe we would have to vacate anyway. Upshot is despite our reporting the damp getting worse during our six monthly instructions nothing at all was done by your move. They did not press the landlords and flatly refused any responsibility. All they care about is their percentage of the rent and expensive extension fees. You may as well talk to a brick well than your move! They love the landlords and don't give monkeys about the tenants.our case was not helped by the fact that a member of staff was a close friend of our landlords, a fact we were only made aware of 3 years into the tenancy. This explained why they always tried to blame us for any issues and always sided with the landlord. Everything has a fee often very high for minimal work from them. I have told all my friends and family to avoid like the plague!!!! we now rent through a local agent and have a good landlord who takes pride in his property. i emplore everyone to heed this warning do not trust your move!

The very worst service and always on the landlords side. Have reported damp, mould conditions in all rooms of the property I was renting only to be told to spray it with a bleach solution, never once did they do anything to resolve the damp in the walls. They do everything to avoid fixing real issues, even when you bring them up on home inspections. Your move do everything to take money 1,980 pounds to move in , resign fees of 120 a yr, they keep 120 of your deposit as a inspection fee. They are the worst possible company and do not care about the tenant ONLY your money, the should be called YOUR MONEY! YOUR MONEY PLYMOUTH AVOID was even told by the inspection lady that she didn't want to bother the landlord with anything because she was tired of paying out on the house , very nice feeling!

Really impressed with your mortgage advisor in Hitchin. I went online to value our house for a re-mortgage through our bank to gain additional borrowing for a loft-conversion. Several estate agents then called and left emails trying to sell our house for us. I kindly explained we had no intention of selling in fact the opposite and apologised for time wasting I hadn’t expected to pop up on a radar. Yourmove said they could assist and pass our details on to their mortgage advisor. I initially declined saying I had had a bad experience in years passed when an estate agent recommended their solicitors. The sales guy was really nice and said he would call in a week to see if we had got everything arranged or if then we did need additional help. A week later when he did as said and called back. It just so happened that we were having trouble making a suitable appointment with our bank and didn’t want to take time out of work for this meeting. Therefore, a meeting was set up with your Mortgage Advisor their independent mortgage advisor. He was excellent. Previously we’ve spent a lot of time in these meetings and with two young children in tow this can be very tiresome. He was efficient with his contact and request before the meeting and then on the day. He has a natural, friendly approach and is clearly very competent and experienced in his field. The life insurance he recommended came out cheaper than I could obtain with extensive searches online after the meeting and the re-mortgage was excellent. Securing the correct funding at the best price and meeting all our additional needs. This sounds a bit ‘adverty’ but we were so impressed by their service I felt compelled to write with this praise and story to help others. Thank you.

i recently approached your move with a view to purchase a property to rent,although I haven't found a property I would like to thank your move for their professional and very helpful service and advice,especialy the guys I dealt with

Very expencive fees. They do everithing to take your money, Everything is about them to make more money, everending emails with the worst customer service. They speak to you like they are the absolut and you are always wrong. Say bye to the safity deposit the day you pay for it, fees for everything and general no communication with you except for when they demand more money or to inform you that you agree to pay that fee and that and that. Overall they stand on the Landlord side and treat you as a wallet. As a person i wouldn't recoment them to nobody.

I have rented a property with Your Move, Morley branch, and it was the most distressing experience I ever had with renting properties. Over five months period I sent the branch 20 emails about the leaks and other repair issues and made further 4-5 telephone calls plus written countless letters. Most of my emails were not even acknowledged, let alone dealt with. During a phone conversation when I reported that the water is entering the property the staff member told me: "So you have slugs in the house, do you?". I was also expected to pay 600 pounds a month for the privilege. I ended up involving the council, who passed the case the Environmental department as we had mound growing all over the house no woodlice crawling in the kitchen, lounge and everywhere else in the property. The moral of the story - don't use Your Move. Apart from the profit they are not interested in anything else.

Not even one viewing after nearly three weeks. I wish I can turn the clock back and never had contact with them.