Your Move Reviews - www.your-move.co.uk

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Your Move - www.your-move.co.uk
Your Move - www.your-move.co.uk
Your Move - www.your-move.co.uk
Your Move - www.your-move.co.uk
Your Move - www.your-move.co.uk

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Latest Reviews

★☆☆☆☆

“Useless ”

Written on: 13/02/2020 by Maribel102 (1 review written)

Your move elgin!! Totally useless. They put your house up for sale and that’s it, never replied to my emails. They just couldn’t care less if your house sold or not. Do not recommend at all expensive for all they do. Anyone can post a house for sale online HAHA… Read Full Review

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★☆☆☆☆

“Money Grabbers run away”

Written on: 22/02/2019 by Elzebub (1 review written)

After 12 months or so renting a property from these idiots who could not organise a 'boose up in a brewery ' and seemed to have about 8 brain cells within a whole office of people I was presented within a 60 page phorensic report on my 1 bedroom flat a a list of bills that was designed to take my whole deposit away. I've seen shorter reports from FBI murder investigations. I wouldn't recommend these people as lettings agents if they were the last people on the earth. Said 60 page report is… Read Full Review

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★☆☆☆☆

“Agency in Walthamstow - absolute worst”

Written on: 19/10/2017

YOUR MOVE WALTHAMSTOW - DO NOT GO THERE. I don't even understand how this agency can legally be allowed to work. They work hand in hand with dodgy landlords and shady real estate companies. There is plenty of agencies on the main street, for your sake, go somewhere else… Read Full Review

Elzebub's Comment

Written on: 24/02/2019

Same experience at the Egham office for me. Your Move think that they have nothing to lose but reputation is EVERYTHING in 2019.

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★☆☆☆☆

“Worst Viewing Experience of my life!”

Written on: 07/10/2017 by ClaireManning251 (1 review written)

Your Move Dundee - So this was supposed to be our second viewing of these flats, as most viewers like to do before purchasing their places. The first viewings my partner went and liked the places and wanted me to view them the second time round. So we had arranged to view the 2 places and waited the 2 weeks in the hope that one of these places could be our next flat. I could not have been more wrong! We arrived and about 30 seconds into the viewing the estate agent says to us "you have 15… Read Full Review

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★☆☆☆☆

“Be Wary”

Written on: 01/08/2017 by Anth0nyC (1 review written)

Be wary of Your Move. The pre-rental service was fair. Multiple maintenance issues (e.g. no cooker or heating for the 1st month, many days off work to wait for contractors and live wires exposed) during the tenancy were dealt with extremely slowly. To my repeated requests for my deposit to be returned at the end of the tenancy, I was told that it would be released but was still within their “timeframe”. Eventually, after 5 months I was told that deductions would be taken from my deposit… Read Full Review

Elzebub's Response to Anth0nyC's Review

Written on: 24/02/2019

They will try eveything to keep your deposit back. MONEY GRABBERS!

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★☆☆☆☆

“1 star is too good for them”

Written on: 03/05/2017 by Whalen268 (1 review written)

Communication Zero Action on problems Zero Watch them for sudden "Exit Fees" They also have a deal with Spark Energy that I would not touch with a barge pole. You can pretty much say goodby to your security deposit as well. Even if you leave the place cleaner than you found it… Read Full Review

Elzebub's Comment

Written on: 24/02/2019

I'm reading an awful lot of 1 star reviews of Your Move. With any luck ALL of their shops will be boarded up in 2 years time.

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★☆☆☆☆

“landlord's bff and money grabbing extortionists!”

Written on: 16/03/2017

My husband and I had the misfortune of renting from your move for approx 5 years. All was ok for first year until we had a damp issue in our bathroom caused by a your move contractor failing to repair a pipe properly. that is when the nightmare began! Over next 4 years the damp got worse. Repairs were never done. Another example being Our new puppy escaped from the garden we reported the hole in fence. 3 years and dozens of quotes later it was never fixed! I'm the end the damp got so bad we… Read Full Review

Elzebub's Comment

Written on: 24/02/2019

I agree. MONEY GRABBERS

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★☆☆☆☆

“HORRIBLE LETTING EXPERIANCE AVOID! ”

Written on: 07/03/2017 by SanaiMcDougall86 (1 review written)

The very worst service and always on the landlords side. Have reported damp, mould conditions in all rooms of the property I was renting only to be told to spray it with a bleach solution, never once did they do anything to resolve the damp in the walls. They do everything to avoid fixing real issues, even when you bring them up on home inspections. Your move do everything to take money 1,980 pounds to move in , resign fees of 120 a yr, they keep 120 of your deposit as a inspection fee. They… Read Full Review

Disguntled1982's Comment

Written on: 14/03/2017

We had the same issue as renters. Your move don't give a monkeys about the tenants well being as long as the cash keeps rolling in! We had an issue with damp and they had no interest in getting it resolves. We were told that work for the landlord not the tenant. Excuse me shouldn't they be working for both parties and treating them equally? We endured 5 years of poor service. I beg all readers to AVOID AVOID AVOID!! Save your sanity, your breath and your wallet. Will never use them again. Absolute rubbish.

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Elzebub's Comment

Written on: 24/02/2019

My landlord was paying for Maintenance. This involved a miserable old fart checking my smoke alarm work twice yearly. I have to speak to the landlord and let him know how little he is getting for his money.

Egham Office. Dont go there!

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★★★★★

“Excellent Independent Mortgage Advice”

Written on: 23/02/2017

Really impressed with your mortgage advisor in Hitchin. I went online to value our house for a re-mortgage through our bank to gain additional borrowing for a loft-conversion. Several estate agents then called and left emails trying to sell our house for us. I kindly explained we had no intention of selling in fact the opposite and apologised for time wasting I hadn’t expected to pop up on a radar. Yourmove said they could assist and pass our details on to their mortgage advisor. I initially… Read Full Review

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★★★★★

“your move”

Written on: 09/02/2017 by 1956Kennedy (1 review written)

i recently approached your move with a view to purchase a property to rent,although I haven't found a property I would like to thank your move for their professional and very helpful service and advice,especialy the guys I dealt with… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 01/11/2016 by Forsythrx454 (1 review written)

Very expencive fees. They do everithing to take your money, Everything is about them to make more money, everending emails with the worst customer service. They speak to you like they are the absolut and you are always wrong. Say bye to the safity deposit the day you pay for it, fees for everything and general no communication with you except for when they demand more money or to inform you that you agree to pay that fee and that and that. Overall they stand on the Landlord side and treat you… Read Full Review

Elzebub's Comment

Written on: 24/02/2019

I agree, Bottom Feeding Money Grabbers.

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★☆☆☆☆

“No communication skills, incompetent and rude”

Written on: 09/09/2016 by Andersen448 (1 review written)

I have rented a property with Your Move, Morley branch, and it was the most distressing experience I ever had with renting properties. Over five months period I sent the branch 20 emails about the leaks and other repair issues and made further 4-5 telephone calls plus written countless letters. Most of my emails were not even acknowledged, let alone dealt with. During a phone conversation when I reported that the water is entering the property the staff member told me: "So you have slugs in the… Read Full Review

Elzebub's Comment

Written on: 24/02/2019

I've been renting for 30 years & nobody has tried to retain any money from my deposit. Your Move want to retain the entire £1250.

Don't go there. Dont go to their Egham office.

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★☆☆☆☆

“Manipulative estate agents who sabotaged my house sale.”

Written on: 15/08/2016

Not even one viewing after nearly three weeks. I wish I can turn the clock back and never had contact with them… Read Full Review

Nicolaebonyvalentine's Comment

Written on: 09/11/2016

My house is large detached modernised and ready to move into yet after 7 weeks had only one viewing they are terrible

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Elzebub's Comment

Written on: 24/02/2019

Oh! They don't even do house sales above board either. Big surprise.

Dont use their Egham office.

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★☆☆☆☆

“DO NOT USE!!!”

Written on: 30/06/2016 by 22Somerville (1 review written)

If you want decent Customer experiance DO NOT RENT HERE! When we picked up the keys for our property it was in a state, fleas visible en masse to the naked eye, Mould everywhere, mess everywhere and the smell was horrendous. Not to mention the flooding outside. When we called to complain we were simply told it is not our problem, contact the landlord, who in turn said Your Move should do it. In the end we sorted it ourselves. The property was falsely advertised as having a private courtyard… Read Full Review

Elzebub's Comment

Written on: 24/02/2019

Carbon copy of my experience at their Egham office.

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★☆☆☆☆

“unknowledgeable and rude staff”

Written on: 16/04/2016 by Tannern1973 (1 review written)

As a buyer, i haven't been impressed with YourMove services or agents. They are very unpleasant and unhelpdul when dealing on the phone and don't seem to have any information on the properties when doing viewings. Having read the brochure would seem as obvious. I was told by the person doing the visit in Dingwall that they don't have time to read the home report, so she didn't have any information on what belonged to the property in terms of boundary, know when the accommodation was built, or… Read Full Review

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★☆☆☆☆

“unprofessional and time wasters!”

Written on: 24/02/2016 by katywaller (1 review written)

avoid yourmove winchester at any cost! they have just wasted over an hour and half of my time this eve not to mention the petrol cos as they thought it would be a good idea to cancel my appointment to view a property at the last minute via email (i was driving there at the time) i dont meen to be rude but i found daneille to be useless, the day before i had a voicemail saying I had hung up on her which i hadn't and then a strange email from her saying she had spoken to me and i had said i was… Read Full Review

Elzebub's Response to katywaller's Review

Written on: 24/02/2019

Exactly my experience. They're going to the wall.

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★☆☆☆☆

“Absolute Pants!”

Written on: 08/12/2015 by Jaedeni152 (1 review written)

As a landlord with substantial property management and maintenance experience I am absolutely appalled by the sloppy, lazy and unprofessional property 'management' service provided by the Bathgate office in West Lothian. Fees are disproportionately excessive and regular for tenants and landlords alike. They say you get what you pay for - unfortunately that is just not true. It's not that I have high standards - I just have standards. Still at the 'Spark Energy' caper I see despite written… Read Full Review

Dbr8685's Comment

Written on: 14/12/2015

EDIT - Your-Move Newcastle Office have investigated the issue and confirmed that Spark Energy has NOT been reappointed as preferred supplier. That is a relief. I trust the local branch will mend their records accordingly. The historical aspect remains unchanged and the current level of service from the Bathgate Property Management department is the subject of a formal complaint..

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Elzebub's Comment

Written on: 24/02/2019

Exactly the same experience for me at their Egham office. Avoid like the plague.

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★☆☆☆☆

“I wouldn't recommend these to an enemy.”

Written on: 26/11/2015 by 304Herndon (1 review written)

I really don't want to give these even 1 star- but that is the minimum possible. If you want to be treated unprofessionally, to be treated rudely and to experience arrogance then get yourself over to the Skelmersdale Branch of Your Move. I work in a customer-focussed industry, and have a customer-facing role. I've received training for this, and i also posess a good deal of common sense. This Branch does it ALL wrong. I was thoroughly disgusted with my treatment at this Branch, and i will… Read Full Review

Elzebub's Comment

Written on: 24/02/2019

Lol! Thanks. My sentiments entirely.

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★☆☆☆☆

“A C.R.A.P. service”

Written on: 23/11/2015 by Johnnymac1 (1 review written)

Coming to your computers soon:- A story to make you wonder how Your Move are still in business? The list of happenings is beyond belief. I will let you all know soon, once I have recovered from the cost of their badly managed sales efforts. Jammy Dodger… Read Full Review

Elzebub's Response to Johnnymac1's Review

Written on: 24/02/2019

Oh! It's not just renters like myself that are disgruntled then ;)

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★☆☆☆☆

“SO unhelpful & rude!”

Written on: 21/11/2015 by JaylinJordan85 (1 review written)

Your move in Doncaster is so unhelpful,they are all very rude and most unhelpful. All the staff in the head office don't seem to have a brain cell between them. They all tell you different things and fobb you off. They're only after your money! When it comes to them paying out they're terrible. A lovely contractor who used to do a lot of work for the business, now does minimal work for them as they didn't pay him for work he did, thousands! I can't express how horrible this company is and all… Read Full Review

Elzebub's Comment

Written on: 24/02/2019

Lack of brain cells. Sounds familiar. Just like their Egham office.

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