CET (UK) Limited www.cetukltd.com

We were sold a laptop (with Vista inc), wireless router (that was not compatible with Vista) and a 3 year extended warranty. Within 1 week of receipt I called to advise customer services that the DVD drive did not work. The courier came to collect (1 day late, I had waited in all the previous day) I then called a week later to find that I needed to pay £55 to pick up my faulty laptop which had now been fixed. We have not paid the £55 as we do not see why we need to pay extra for faulty goods and therefore are still without a computer??!!

In short, if you are thinking of buying from this company have a look at some of the reviews about shopacer on review centre. Their customer service is as previously stated, atrocious. In total we have spent 3 hours on an expensive 0870 number trying to get through to someone and then have someone put the phone down on me because I was angry, we have also left messages for call backs and received none.

I will post further feedback and can only hope that it's positive, I'm not holding my breath. We are currently seeking legal advice.

Very friendly and professional staff - all-round I am very impressed and have already recommended them.

I ordered a laptop from one of their outlets. It was an ASUS A6F dual core. Anyway, I got an email from them to say that it wasn't in stock but to phone them as soon as I could, and they would try and see if another model was available. When I called the guy on the phone said that it was OK, and that stock had arrived and it would arrive tomorrow. Sure enough it arrived.

Before anyone thinks that I work for them or something, they are wrong. I have only bought from this company once, and it wasn't until after I had bought the item then checked the companies reviews, I was very worried thinking I had made a mistake.

To be honest, I felt that a positive review was needed, because there were a lot of negative reviews around.

I remember hearing once that you only hear of the bad things about companies and never the good. People don't give praise enough. They only want to tell you the bad things.

If you have a bad experience with this company then I apologise now for recommending them, but you can only go on your own experiences, and my transaction was very smooth.

CETUK Ltd is without doubt the worst company I have ever dealt with. I regularly buy online and have NEVER had such a terrible experience. Once they have your money they are completely disinsterested in helping. They have now had my money for 6 weeks and repeatedly spin me a story about when I will get my goods. I found out this morning that the laptop I orderd was discontinued 3 weeks ago but they have held on to my money whilst telling me it will be back into stock. I will get my money back via visa but that it is not the point - I have had weeks of needless hassle. This company does not deserve to be in business.

I ordered a Sony Vaio laptop from CETUK Ltd at the end of August using the finance option - signed all the documents and they were sent off. The finance company confirmed two days later that they had approved my documents and instructed the company to dispatch my goods.

When I placed the order on the website the laptops were showing as "10+ in stock". I had specifically ordered this machine as Sony were offering free Sat Nav's as a promotion until the end of August. I checked the stock levels again on the website about 3 days after the finance company had been in touch, and they were now showing as 2 - 5 day delivery time.

I was getting a bit concerned, so I emailed the company. No reply, so I emailed their customer service department this time. A reply came back saying that there was a 2 - 3 week delay on the item, and that I had been informed of this by a guy shortly after placing the order. This was patently incorrect, as everything to this point had been done online, and I had spoken to no-one. I emailed them politely pointing this out and asking for confirmation on the delay. Again, no reply.

I had a few days off work last week, and on Friday morning there was a knock at the door. It was a City Link courier with a package, which I signed for. On opening the package and checking it however, it was a Samsung Printer / Scanner and not the laptop. I had not at any point ordered this item. I opened the documents on the front of the parcel and it was actually from a company called Micro-P, who I can only assume are drop-shipping for CET, and it was supposed to be sent to a company in Birmingham. I phoned Micro-P, and then I phoned CET and explained the situation. I was told someone would ring back in 30 minutes. Guess what? No phone call. I phoned them yet again, and I was told someone would contact me to arrange collection.

On Monday, I came home from work to find a card through the door from a courier who had tried to collect the item. I telephoned them to arrange collection, but as I work they couldn't do this, so I had to drive to their premises yesterday and drop the parcel off myself.

As of today, I am still waiting for the laptop. They have until next Wednesday, which is my cut off date for the Sat Nav offer, and if it hasn't turned up by then, I will seriously think of cancelling the order. In any case, I certainly can't recommend CET. I have been buying online for almost 11 years and this is by far the worst company I have ever had to deal with.

I have used this company several times, recommending the shop to friends and even our business uses them.

Having read some of the negative reviews, it appears to me that only the odd upset customer goes out of their way to write on these forums, which is understandable I guess, but just to redress the balance... I would not consider buying my IT equipment from any other online reseller. The service so far has been top notch and to coin a phrase "if it is not broke don't fix It" Well done

I feel let down, cheated and lost. CETUK Ltd is just the kind of company that give the Internet and Online Shopping a bad name.

Until there is a verification body policing these sites, I will be sticking to the larger well know stores, even if it costs me a little more, because the stress this has caused is not worth going through and I sincerely hope no-one else has to.

It doesn't matter how friendly the CETUK staff are. If they don't answer the phone, and don't know where the product is in the delivery process it is no use for me.

I purchased 4 laptops, extended warranties and accessories on behalf of my company from CETUK Ltd in late October 2005, which arrived haphazardly over what has turned out to be a number of MONTHS.

Within the space of a month one of the laptops screen went out, followed shortly by another of the laptops screens also going on the fritz.

Unfortunately the extended warranties ordered never arrived and after many many unreturned phone calls the warranties arrived in bits and pieces From March 2006 onwards.

After well over a dozen phone calls, many fruitless hours on the phone and a sales team left without laptops resulting in loss of business we sit in the position of being told by Acer support that initially they ordered the wrong part and are now waiting for the correct part but will not in any way commit to a turnaround time.

Please do yourself a large favour and think VERY carefully before buying an Acer machine especially through CETUK, while the price point and specification of your average Acer machine is very appealing, if something does go wrong you may find yourself in my position of being up a very smelly creek sans paddle.

I bought an Acer Ferrari laptop from CETUK Ltd in December 2003 together with a 3 year extended warranty inc accidental damage.

In September 2004 the screen broke and reported it immediately to the number given by Shop Acer. After spending ages trying to get through I was told that there was no record of me having bought an extended warranty. Despite the fact that I have the original invoice clearly showing the purchase at a cost of £99, Shop Acer refuse to acknowledge this. Their customer services refuses to reply to emails and having spent £1400 with them I am being treated appallingly. I have now referred the matter to the local Trading Standards Office who are looking into this company.

Like so many of the other negative reviewers they appear to be good at taking your money, but really fall down on after sales.