We were sold a laptop (with Vista inc), wireless router (that was not compatible with Vista) and a 3 year extended warranty. Within 1 week of receipt I called to advise customer services that the DVD drive did not work. The courier came to collect (1 day late, I had waited in all the previous day) I then called a week later to find that I needed to pay £55 to pick up my faulty laptop which had now been fixed. We have not paid the £55 as we do not see why we need to pay extra for faulty goods and therefore are still without a computer??!!

In short, if you are thinking of buying from this company have a look at some of the reviews about shopacer on review centre. Their customer service is as previously stated, atrocious. In total we have spent 3 hours on an expensive 0870 number trying to get through to someone and then have someone put the phone down on me because I was angry, we have also left messages for call backs and received none.

I will post further feedback and can only hope that it's positive, I'm not holding my breath. We are currently seeking legal advice.

Very friendly and professional staff - all-round I am very impressed and have already recommended them.

I ordered a laptop from one of their outlets. It was an ASUS A6F dual core. Anyway, I got an email from them to say that it wasn't in stock but to phone them as soon as I could, and they would try and see if another model was available. When I called the guy on the phone said that it was OK, and that stock had arrived and it would arrive tomorrow. Sure enough it arrived.

Before anyone thinks that I work for them or something, they are wrong. I have only bought from this company once, and it wasn't until after I had bought the item then checked the companies reviews, I was very worried thinking I had made a mistake.

To be honest, I felt that a positive review was needed, because there were a lot of negative reviews around.

I remember hearing once that you only hear of the bad things about companies and never the good. People don't give praise enough. They only want to tell you the bad things.

If you have a bad experience with this company then I apologise now for recommending them, but you can only go on your own experiences, and my transaction was very smooth.

CETUK Ltd is without doubt the worst company I have ever dealt with. I regularly buy online and have NEVER had such a terrible experience. Once they have your money they are completely disinsterested in helping. They have now had my money for 6 weeks and repeatedly spin me a story about when I will get my goods. I found out this morning that the laptop I orderd was discontinued 3 weeks ago but they have held on to my money whilst telling me it will be back into stock. I will get my money back via visa but that it is not the point - I have had weeks of needless hassle. This company does not deserve to be in business.

I ordered a Sony Vaio laptop from CETUK Ltd at the end of August using the finance option - signed all the documents and they were sent off. The finance company confirmed two days later that they had approved my documents and instructed the company to dispatch my goods.

When I placed the order on the website the laptops were showing as "10+ in stock". I had specifically ordered this machine as Sony were offering free Sat Nav's as a promotion until the end of August. I checked the stock levels again on the website about 3 days after the finance company had been in touch, and they were now showing as 2 - 5 day delivery time.

I was getting a bit concerned, so I emailed the company. No reply, so I emailed their customer service department this time. A reply came back saying that there was a 2 - 3 week delay on the item, and that I had been informed of this by a guy shortly after placing the order. This was patently incorrect, as everything to this point had been done online, and I had spoken to no-one. I emailed them politely pointing this out and asking for confirmation on the delay. Again, no reply.

I had a few days off work last week, and on Friday morning there was a knock at the door. It was a City Link courier with a package, which I signed for. On opening the package and checking it however, it was a Samsung Printer / Scanner and not the laptop. I had not at any point ordered this item. I opened the documents on the front of the parcel and it was actually from a company called Micro-P, who I can only assume are drop-shipping for CET, and it was supposed to be sent to a company in Birmingham. I phoned Micro-P, and then I phoned CET and explained the situation. I was told someone would ring back in 30 minutes. Guess what? No phone call. I phoned them yet again, and I was told someone would contact me to arrange collection.

On Monday, I came home from work to find a card through the door from a courier who had tried to collect the item. I telephoned them to arrange collection, but as I work they couldn't do this, so I had to drive to their premises yesterday and drop the parcel off myself.

As of today, I am still waiting for the laptop. They have until next Wednesday, which is my cut off date for the Sat Nav offer, and if it hasn't turned up by then, I will seriously think of cancelling the order. In any case, I certainly can't recommend CET. I have been buying online for almost 11 years and this is by far the worst company I have ever had to deal with.

I have used this company several times, recommending the shop to friends and even our business uses them.
Having read some of the negative reviews, it appears to me that only the odd upset customer goes out of their way to write on these forums, which is understandable I guess, but just to redress the balance... I would not consider buying my IT equipment from any other online reseller. The service so far has been top notch and to coin a phrase "if it is not broke don't fix It" Well done

I feel let down, cheated and lost. CETUK Ltd is just the kind of company that give the Internet and Online Shopping a bad name.

Until there is a verification body policing these sites, I will be sticking to the larger well know stores, even if it costs me a little more, because the stress this has caused is not worth going through and I sincerely hope no-one else has to.

It doesn't matter how friendly the CETUK staff are. If they don't answer the phone, and don't know where the product is in the delivery process it is no use for me.

I purchased 4 laptops, extended warranties and accessories on behalf of my company from CETUK Ltd in late October 2005, which arrived haphazardly over what has turned out to be a number of MONTHS.

Within the space of a month one of the laptops screen went out, followed shortly by another of the laptops screens also going on the fritz.

Unfortunately the extended warranties ordered never arrived and after many many unreturned phone calls the warranties arrived in bits and pieces From March 2006 onwards.

After well over a dozen phone calls, many fruitless hours on the phone and a sales team left without laptops resulting in loss of business we sit in the position of being told by Acer support that initially they ordered the wrong part and are now waiting for the correct part but will not in any way commit to a turnaround time.

Please do yourself a large favour and think VERY carefully before buying an Acer machine especially through CETUK, while the price point and specification of your average Acer machine is very appealing, if something does go wrong you may find yourself in my position of being up a very smelly creek sans paddle.

I bought an Acer Ferrari laptop from CETUK Ltd in December 2003 together with a 3 year extended warranty inc accidental damage.
In September 2004 the screen broke and reported it immediately to the number given by Shop Acer. After spending ages trying to get through I was told that there was no record of me having bought an extended warranty. Despite the fact that I have the original invoice clearly showing the purchase at a cost of £99, Shop Acer refuse to acknowledge this. Their customer services refuses to reply to emails and having spent £1400 with them I am being treated appallingly. I have now referred the matter to the local Trading Standards Office who are looking into this company.
Like so many of the other negative reviewers they appear to be good at taking your money, but really fall down on after sales.

CETUK Ltd's site looks good and I felt the help offered was above and beyond - Thanks

Ordered a cracking little machine from CETUK Ltd, had it delivered to work which I thought a little unusual? but I'm not complaining! All in all a painless process - tip... call the 0800 number the lad who advised me was very switched on - Highly Recommended

I am entirely unhappy with the service from CETUK Ltd.com. I was told on Monday the 26/09/05 that the laptop I had ordered would be sent out on a next day guarantee, for which I paid £15.00, so I took the day off work to wait - no laptop arrived. I was told at 5.30pm on the 27/09/05 that it had definitely been sent out. I rang at 10am on the 28/09/05, and it took 2 hours for someone to call back. When they did, I was told that the laptop had already been sold to someone else. This kind of customer service is rubbish.

I recently bought a £914 laptop from CETUK, only to find it was defective, and the company will not acknowledge or even speak to me about this!!
They won't answer their phone, and never reply to emails.

CETUK Ltd of Huddesfield must surely rate as the absolute worst company I have ever had the misfortune of dealing with. Their customer service is non-existant, will not return phone calls or answer emails. It has taken over 6 months and endless hours of pursuit, ending in court action to get my money back for the faulty goods I was supplied.

I recently purchased an Acer 5024WLMi from CET, which arrived on time with no such complications.
I found the staff very polite and helpful, particularly providing sales advice on wireless internet.
This company is one of a few internet companies where you can actually speak to someone, providing a free phone number rather than just email for correspondence. If only other internet based companies could provide this high level of service.

I went to CETUK Ltd (www.cetukltd.com) this company having seen their website and good prices, on a couple of notebooks I was interested in. I had previously called Acer Notebooks and been disappointed with the sales service on the telephones, whom I found to be abrupt and quite arrogant. I rang the free phone telephone number listed on this companies website and got a fabulous service; polite salespeople, with good product knowledge and my laptop arrived the next day just as i requested. I would highly recommend the service to anyone!

CETUK Ltd (www.cetukltd.com): I have never been so shoddily treated. I am convinced this company is going bust as they no longer answer the phone and emails bounce back. I would not be surprised as the company were so quick to take my money and then I simply heard nothing I have now been waiting for 6 whole weeks for my goods for which I paid over £700. Do I simply write this off? If they have gone into administration, it will be impossible to get my money, even if I go to court. A total nightmare to date. I would appreciate anyone to post with similar experience

I can only describe dealing with CETUK (www.cetukltd.com) as the most stressful Internet purchase I have ever made, owing to the most ineffective Customer Service department I've had the misfortune to have any involvement with. I ordered a Fujitsu Siemens LIFEBOOK P series thought CET and thought I would treat myself to the extra 512Mb memory upgrade - "installed free". As it was merely a checkbox on the order form and from my 25 years experience of using and building personal computers, I knew that this was simply removing a screw or two and pushing in the memory card and replacing the screws. It became apparent that the saga that follows was a direct result of this "non standard" option.

10th April Order PC on Internet and receive email confirmation.
13th April Receive security check email and answer security questions.
19th April First of many phone calls to customer services to find out when I will receive my laptop as it's on a 7 to 10 day delivery. I'm promised a delivery on the 21st.
20th April My VISA card debited.
21st April I take a day off to take delivery. At 3pm I call to find out where my laptop is. I'm told it was despatched and I will have it that evening as CitiLink deliver 'till 6pm. 5:30 another phone call to check. I'm now told that there isn't any stock and it was all a mistake. I'm told stocks will be in soon and I will be contacted to confirm.
25th April I'm contacted to inform me that the model I ordered is no longer available but the good news is that I can have a faster one with a slightly smaller hard disk for the same price. Second delivery planned for 26th April.
26th April A repeat of 21st April. No laptop! I'm told they're waiting for the memory upgrade after several phone calls.
28th April Another delivery expected. After several phone calls, I'm finally told I won't be getting the laptop today and I will be contacted. I'm contacted to say the price has gone up and would I pay more. I refuse and remind them of the conversation of 28th April and the fact that I have been messed around enough. I'm told the memory upgrades are in and will be fitted on the 29th so I can have Saturday delivery. This isn't convenient so delivery planned for 3rd May.
3rd May A familiar pattern and another delivery expected. Unfortunately, no laptop by the end of the day. Many phone calls later. I'm promised a delivery on 5th May.
5th May No reason why it should be different to any other of the deliveries. I'm, now starting to lose my patience and a very nice customer services lady promises that she will personally make sure I get it on 7th May.
7th May No delivery. After wasting a Saturday morning sitting in, I'm now seeing red and would gladly rip the head off anyone I can lay my hands on at CET UK.
9th May I'm now calmer after the weekend so call and after several attempts to get through, the phone is answered, by chance, by the Customer Services manager. He explained that the reason this has all taken so long is because I had a non-standard order by checking that little box for the memory upgrade. This man is clearly used to dealing with irate people because he successfully calmed me and for the first time I actually feel like I'm getting somewhere.
10th May I finally get my laptop. To my amazement, it's the correct one and has the memory upgrade and arrives intact and working.

To the customer services manager, I know you visit the comments on this site so may I publicly ask that you give your department a bit of a shake up because I would like CET to stay in business, at least as long as the warranty on my laptop.

Firstly, it's almost impossible to get through to your department on the phone. The telephone number on the site usually gets routed to a voice mail. There isn't any point in leaving a message as nobody gets back to you. Another number is often routed to a recoded message informing the caller that the line is currently closed and the hours of service is from 10am to 5pm, Monday to Friday. This is not helpful when you call at 11:30am or 2pm and get the same message. Reading other customer reviews, there isn't any point in emailing as nobody replies.

Secondly, at no time, ever, did anyone pre-empt me calling and call me first to say I was not getting my delivery. Often your customers take time off work or inconvenience themselves to take a delivery, which in turn pays your salary and that of your team. Please show a little regard for that!

Lastly, I was repeatedly told I was getting the delivery later in the day when this was not possible without divine intervention. I was always extremely civil 'till unfortunately on the 9th of May as your team had successfully broken my patience. While I appreciate that the compulsion to lie to get rid of a customer support call is no doubt great for some of your staff, it's unhelpful to fob off customers with a random lie as they will call back annoyed when they realise.

In conclusion, I shan't be buying a laptop for while so I wouldn't have need to use CET UK. I would possibly still recommend this company as the price was fair and my order price was honoured without too much of a problem. I would also hope that my comments would be considered if this company is to thrive. I doubt all CET UK's customers experience the service I got as they probably don't check the little box for memory upgrade!

The real measure of suppliers is not how well their good transactions turn out. It is the way they respond to problems or challenges.

The item I purchased was a Fujitsu-Siemens laptop PC.

CET was unable to supply my order on guaranteed next day delivery but I still had to pay the maximum delivery charge in order to get it delivered while I was at home.

A key detached from the keyboard after less than a month so I clicked it back into place. When it fell off again, I contacted CET and received the following. It refers to the "Sale of Goods Act 1979 (as amended)". The words are quoted verbatim:

"... in particular sections 13 and 14 ....... Section 35 of the Act and section 11.4. In this case you have reset a key, in other words you have done an act inconsistent with the sellers' ownership".

Well - if you fancy a challenge, you know who to turn to!