Magnet Reviews - www.magnet.co.uk

★★★☆☆
3.2 / 5
56% of users recommend this
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★☆☆☆☆

“Dreadful from start to finish”

Written on: 25/08/2021 by jas1988 (1 review written)

Dreadful customer service. Missing and damaged units. They then offered a compensation amount of 20% of the value of the replacement items. Not to mention I was missold the entire kitchen in the first place… Read Full Review

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★☆☆☆☆

“Horrible Staff & service”

Written on: 23/06/2021 by ysHogan134 (1 review written)

Magnet are absolute trash. Their trustpilot reviews are fake (very easy to do, TP are complicit in this behaviour). Their customer service is appalling. Kitchens are low quality vs the price (their new CEO probs just focussed on bottom line). The way they talk to customers and resolve (their own caused) issues is terrible. I've worked with multiple branches, all bad. Swansea and Bedford in particular = very bad… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Kitchen nightmare”

Written on: 16/05/2021 by Shyann224 (1 review written)

A year ago I was having my dream… A year ago I was having my dream kitchen installed total spend over 11.000 pounds I paid magnet for installation. Within weeks 5 cupboard doors had delaminated and compact laminate worktop blistered I had nova integra fitted.Nearly 9 months later after magnet refused to do anything to rectify, the ombudsman withheld my complaint of doors being replaced, it’s been extremely stressful, and upsetting and it’s certainly took the shine out of my dream kitchen… Read Full Review

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★★★☆☆

“Magnet Kitchen Later issues”

Written on: 01/04/2021 by Farley21 (1 review written)

Magnet Kitchen designed and fitted by magnet (Winchester Sage) Eventually happy with the design. (Changed our minds a few times). Though we did most of the designing ourselves magnet just supplied the pretty pictures and drawings. Overall we are happy with the install. though the little things mean the most. Like finishing of the edges putting the door pads on were not well adhered to. But now we have an issue with one of the doors where the paint/finish is coming away, all the other doors… Read Full Review

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★☆☆☆☆

“I SINCERELY ADVISE YOU NOT TO USE MAGNET”

Written on: 05/01/2021 by NickRMC (1 review written)

From start to finish my experience was a shambles, I would never use Magnet again, nor recommend them. Kitchen design experience was OK, I had the basic layout I wanted, small kitchen and small budget so little room for creativity. I decided to try Magnet after seeing an offer online, I went to Magnet Trade, I couldn’t have the offer, but I could have 66% off trade prices (I’m not trade) this seemed like a fantastic offer on face value, however prices have been bumped up, so that they can… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“New somerton kitchen Sept _ dec 2020 ”

Written on: 01/01/2021 by Moto8290 (1 review written)

Stay clear, Terrible customer service, absolutely shocking fitting ( Poole branches so called best fitter) No wall plugs had been used just 3inch screws driven straight into the walls. Extractor hood had actually slipped down the plasterboard wall within 24hrs of it being fitted. Kitchen wall units were also coming away from wall due to no plugs being used!! when we purchased the kitchen we paid for a weeks worth of fitting. The kitchen fitter brought along his mate a flooring fitter between… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“COVID, LOCKDOWN and then MAGNET”

Written on: 27/11/2020 by nothingpersonal (1 review written)

I ordered a new kitchen for my elderly 80+ yr. old parents through one of the MAGNET authorized "contractors" who showed me all the Magnet brochures and and his five star platinum status with MAGNET and all that - he then insisted on full payment which I was suspicious of, but he maintained it was MAGNET policy. He then disappeared for four months, after we threatened legal action he came back - assembled a kitchen, in the wrong place and even put the sink 50 cm away from the electrical… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Terrible experience”

Written on: 20/10/2020 by MaxineAppiah (1 review written)

Terrible experience and would never recommend Magnet. From the start I started off with one designer then changed midway through. There was no handover so I had to explain the whole design again from scratch. Ended up with a poorly designed plan that didnt allow for height restrictions for the gas hob. If I hadn't mentioned it I would have set my cupboards alight. Had to change to an electric hob that I didnt want, pay an electrician to allow for this and compromise on cupboards/overall… Read Full Review

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Was this review helpful? 2 0
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