Direct Line Pet Insurance

Loyal customer with PetInsurance for 5 years and Home insurance for over 10 years, never made a claim until now £500 for dogs ear infection. Turned me down as he had an ear infection 4 years ago and they say they must be linked. Vet has told them they aren't linked but they still turned me down..No point having a great policy which isnt worth the paper it's printed on when Direct Like go out of their way not to honour the policy. Disgusting business practices.

Have been a customer for a decade and alwasy re-newed. Premium increased to more than £1000 this year so belatedly looked at the alternatives. Have saved over £600 by changing. Direct Line abuses your trust loyalty.

I Took out Insurance with Direct line for my Dog who at the age of one was put down with a tumour on his spine Direct Line have come out with some rubbish excuses not to pay out on my Insurance I would never use them again or recommend this company to anybody and I will be taking this matter Further Do not buy there Pet Insurance.

I Took out Insurance with Direct line for my Dog who at the age of one was put down with a tumour on his spine Direct Line have come out with some rubbish excuses not to pay out on my Insurance I would never use them again or recommend this company to anybody and I will be taking this matter Further Do not buy there Pet Insurance.

I took out a policy for my dog 11 years ago. I now pay £53+ per month - When it came to claiming I realised the policy was virtually useless compared with other products at this price. I would never trust Direct Line again.

Disgusting company avoid at all costs, we paid thousands in pet insurance over 6 years and when we came to put a small claim in for our dog they used a loophole to say because we switched policy’s from one direct line policy to another it was no longer a continuous policy and was invalid. Modern day robbery at its finest.

I find it very hard to understand that this company is still selling pet insurance with the reviews from many upset customers , myself included. After a long battle with staff who do not understand who the FCA are even though they are selling insurance is very worrying . I too am looking to take legal advice and putting a case to the FCA and copy to the CEO of the company to get some clarity.They even agreed that how I have been treated is not good enough and said they had sent me a cheque for £50.00 gesture of good will my foot they can have it back.

My poor german shepherd suffered with ear problems and after misdiagnosis eventually required surgery I do not blame direct line for not agreeing to cover the costs,but they seem to have information from the vet's that I did not have despite being there at the time therefore I have come to the conclusion that they will do everything to stop paying out ...no discussion not a a very personal service they did pay for the minor problems but the big one no.notcheap premiums .My advice is do question them on what cover you are getting if you are thinking of taking out their cover as your animal is precious. Make sure you know what expensive cover you are paying for. I used them for lots but those days are gone

I would not recommend this company to anyone, tried to make a claim for an operation which my dog needs and they're refusing to pay out I have now cancel my insurance and gone elsewhere. The customer service is shocking was told on many occasions that someone was going to ring me back and each time I had to ring them back to chase things up, overall just an awful company!

Go with the advanced £8000 maximum benefit policy. They pay claims without any questions and are improving their pet insurance a lot lately.

The major downside was having to wait up to 2 months for a payout, however they have introduced an online claims procedure now (assuming your vets have signed up for this) and typically pay out in a week now. They have also started covering for dental disease recently so I really can't fault them.

Beware this isn't lifetime cover, however there aren't any time limits and unless you spend more than £8000 on a single condition you should be pretty happy.

If you can't afford some of the more expensive companies then I go with Direct Line's £8000 cover.