I have been with Lovefilm almost from its inception, and the service has always been impressive. I routinely get two postings (four DVDs) a week. Out of thousands of DVDs rented by me over the years, perhaps a dozen have not played properly - but a replacement is sent as soon as it is reported and arrives within a day or two. In certain respects the merged Lovefilm/Amazon website is less friendly (no facility to search for previously rented titles, for instance) but in other respects it is better (pop-ups showing film information, for example). Sometimes I feel that the availability of unusual titles has deteriorated since Amazon took over, but there is no way to prove that and anyway the selection is still incomparably better than Netflix (who won't tell you what they have available until you've signed up). I was disappointed to discover that the 'holiday' feature is no longer available, but when I am getting DVDs delivered to my door for less than 40p each, how can I complain? Those who do complain about Lovefilm service probably really are suffering under an inefficient local postal service. But who can blame them when they have to deliver and return DVDs for so little?

Turnaround times much improved since amazon took over. Frequently send me my top choices and the instant element is an added bonus. I only wish they had the option for five discs at a time. Overall very happy with the much improved service

I started with Tesco DVD rental at just under £11 a month. They were pretty good for hard to find films. We like foreign films, some of which you cannot even buy. However Lovefilm took over the Tesco accounts, which they were running anyway. I got a price drop of over a pound and a lightly better selection of movies. What's more they threw in for free streaming films. OK the selection is a little old but it costs nothing. Once or twice there were hiccups with lost DVDs but they did not make a fuss. The DVD quality was mostly fine although the odd unwatchable one turned up. But after the move this has really dropped off. If you like foreign language films, and you can discover some real gems, then I would recommend Lovefilm.

I signed up to lovefilm (through topcashback) and received a £30.00 Next giftcard as well as a free subscription for the first month. We originally intended to cancel our subscription but were so pleased with the prompt, efficient service that we decided to stay with them. We orignally had the cheapest package but we now have the £9.99 a month package which is the sole cost of our monthly entertainment :) We have 3 boys under the age of 5 so little spare time or money to go out. We have been with lovefilm since March and have not had one single problem with them. All the discs turn up quickly and are received by them quickly, there is plenty of choice available, payments are taken on the same date each month. My only issue is that some old films which I wish to rent have been listed as "currently unavailable" for about 3 months now which I fail to understand as one of them was from the 1980s! Aside from that, I think lovefilm is brilliant value and I have no intention of ever cancelling my subscription :)

Been with Lovefilm for years now and have only only ever had one or two problems (discs too scratched to play etc), and these were always very quickly remedied by calling them. Some reviewers seem to have forgotten that the discs will only be dirty etc if other customers haven't taken care of them properly, which is an unfortunately all too prevalent trend when it comes to people looking after property that isn't their own. I've never had to wait on hold when calling them either, which is a rarity these days. When I first signed up I used a 'free for two months' type deal and had no problem with it, I wasn't charged a thing until the third month. The discs have always arrived very quickly, and I almost always get my first choice made by marking a film in my list as 'high priority'. It's just a simple service that has always worked well in my experience. Not sure why all the negative comments... I can only assume it's the age old problem of review sites such as this only attracting reviews from those with a grudge, thereby skewing reality.

good service. massive list of films and you can now watch them online - 2 free hours per month on the budget package. dvds come quickly and obviosuly no late fees. good service, and look out for the good deals when you sign up with the likes of topcashback

I have been with Lovefilm for donkey years, and even before the lovefilm days when it was with Amazon. Their customer service is A plus, and their packages very competitively priced. I cant believe that there are people out there with negative reviews about them. This is what prompted me to register, login, and write a positive review. They are far better than their competitors such as Netflix (rubbish).. I cant find a fault with Lovefilm. I just love them. A loyal customer till the end. Ali

I've been a LoveFilm customer for years and have to say that overall I love it, I cancelled my Sky before canceling my LoveFilm subscription. The selection of DVD's is immense and the waiting time between release and rental is impressive, there is the occasional DVD that won't be available instantly but this is usually less than 1 in 100 that I search for. If you get a rare faulty DVD if you call the customer service department and let them know as or before you send it they will dispatch another one immediately. The priority feature (you can choose to have some high priority to get them before others) has improved drastically, I now only usually get what I have on high priority unless there is a small wait (you'll see this written next to the occasional title) on some due to popularity. The online selection isn't the strongest out there I must admit, but seeing as this is relatively new to LoveFilm it does just fine to keep you entertained until your next batch of DVD's arrive, and their selection of movies and TV programs is rapidly expanding and has some true gems in there (keep an eye on the email newsletter they send out and they'll tell you what they're adding to the service). In my time with LoveFilm they increased the size of the package I was with, I had a 3 DVD package and then reduced it to 2 to save some money. Maybe four or five months after this they increased this package from 2 DVD's to with no extra cost (probably to compete with NetFlix), which leads me to believe they're always trying to improve. Their customer service has always been very helpful and courteous when I've called them with issues in regards to not getting my priority DVD's or missing disks, and more importantly what they said they will do the follow through with. So if you rent a few DVD's out a month or buy a few box office films each month LoveFilm is for you, and might actually save you money. We used to get one or two a week at £4 each we now pay just over £12 and get three a week, and use one of our 3 discs to watch TV series like Lost (available on LoveFilm steaming) The Wire etc. something our DVD rental store didn't offer.

Really efficient, really fast ( sometimes disc arrives the day after I have posted previous). Have never once got anything other than my top priority. No need to talk to customer service as all my queries - eg lost envelope can you send a new one, lost disc sorry, or found disc now will send back - all these are dealt with on line with a click of a mouse. Fab fab company, just waiting for them to sign up to panasnic, for instant streaming, but they prob won't now they are with lg and Sony.

I am on my 3 month free trial from Amazon and so far I have found this service to be great. They are always sending me my highest priority discs, the speed of postage is extremely fast. Having 2 movies out at a time means you can watch a movie on Monday, Tuesday, have a rest on Weds while waiting for next disc to arrive, then watch again on Thurs and Fri. This pace suits me fine. I also think getting the discs in the post if preferable to streaming unless you have an expensive high speed unlimited internet connection. Of they offer streaming too if you want it on another contract. Finally the selection is very good. They have all the classics and recent movies. They also have a huge amount of Japanese movies, including run of the mill Japanese ones not only the cheesy gory ones or anime ones that are popular in the UK. So far so good!

Have been using Lovefilm (renting only) for a number of years now, and have to say their service is exceptional. For about £15 per month I get to rent 3 films or games at any one time, and keep them as long as I wish, with no overdue charges. Once returned (in their prepaid envelopes) you're sent 3 more. You add to your rental list via their website, and believe me its a comprehensive list of goodies to add from. Over the years, I must have saved thousands of £s not buying films or games that have turned out to be naff. Of course if you like the item enough you can also buy it, but Lovefilm prices aren't too competitive here. They have recently started to stream films via the PS3, again included in my £15 package. Unbelievable deal. Just love lovefilm.

Free delivery, and if you are a rental customer (which I am) you get a free extra rental every time you spend £10 at their shop. Very happy customer, very cheap prices and have lots of discount days where the prices are even cheaper.